Novibet Casino review (CA)

With over 4,000 games on offer, you can be certain that you'll find all your favourites at Novibet. This really is a one-stop shop for slot aficionados.

Naturally, all of the bigger game providers are present. Pragmatic Play, NetEnt, Play'n Go, Big Time Gaming… you name it, Novibet most likely has it. You can use the filter function to find your fav providers.

Alas, that's all the filter function is good for. But they do have a nice selection of game categories, like Jackpot games, Bonus Buy and Megaways, or even Egyptian-themed slots - that's a great start when you're looking for something specific. 

The casino page works like a charm and loads fast and smoothly on desktop. Some of the games seem to take their sweet time to open though. Nothing major - they don't freeze or give you errors, it's just a few seconds at the launch of the slot. Once that's done, the games work without issues. 

Novibet is a wonderful site for us slot maniacs - they seem to have them all! There are over 3,600 slot games at your fingertips, and there are plenty of categories to choose from - there's even a separate casino lobby called NoviLadies, with a special selection of slots and live casino tables that are particularly popular among women.

All in all, once you're familiar with the menus and categories, the site has a smooth feel to it. 

One of the cooler features of the casino is the fact that you can open up to nine different slots on your screen at the same time. You can play auto spins simultaneously on several games if that's your thing. There's also a full-screen option if you want to immerse yourself totally in your fav slot.

A small detail that earns a minus, though, is the fact that you can't try out the games without registering first. With most casinos, you can play for fun without real money to see if you like the slot, but at Novibet, you need to register and log in first. Then, once you open a game, you can use a toggle button at the bottom of the game screen to select between real and demo gameplay. Unless you're on your mobile - then there is no Play for Fun option at all.

Desktop game information

• Games:  4,000
• Slots: 3,600
• Table games: 300
• Jackpot games: 125

Novibet's live casino game selection is quite extensive, and they have all the major categories well covered. Even with the biggest provider Evolution missing, there's no reason why you shouldn't enjoy the Novibet live tables and classic games such as baccarat, blackjack, and roulette. There's plenty of them for all tastes, with a nice mix of basic and VIP tables, live dealers and video games.

Novibet's game show offering is also more than sufficient for some fun playtime, from Sweet Bonanza Candyland to Who Wants to be a Millionaire? Roulette. 

Live tables load a bit slowly, but once that's sorted out, the gameplay goes without a hitch. The categories are clear and help a lot when you're looking for something specific. 

All in all, Novibet's live casino is well laid out and offers enough tables to suit everyone.

Live game information

• Total number of live casino games: 300

Accessing Novibet through the browser on your mobile is rather slow. While it looks like the mini version of the desktop, some of the features are either hard to find or missing altogether, and the navigation is slow and cumbersome. I was left several times with a black screen with no idea if the site was just slow or altogether frozen. 

There are some scaling issues - for example the bigger game tiles in the live casino lobby appear too large for the view and we end up with headless game hosts like it's the French revolution all over again. It's not an issue that affects your gameplay in the least, but it's a small annoyance anyway.

Finding the account settings and the logout button was a bit of an adventure too. Eventually, I figured out those functions can be accessed by clicking on the account balance next to the Deposit button on the top of the screen. I would much prefer these items to be readily accessible in the main pulldown menu instead of having to go on a treasure hunt all over the place.

Novibet works alright on the mobile, but could use tweaking. Some functions are hard to find, some are lacking from the mobile site altogether - it just seems that they haven't really put much thought into the usability of the mobile site. 

There is good news though: Novibet has recently released their own app for Android phones. It's not available on Google Play, so you need to download it from Novibet's own site. Hopefully the app will solve the scaling and usability issues as well as the speed problem, but at the time of this writing, I was not able to test it just yet.

Here's something that could really ruin your casino experience: the deposit and withdrawal methods are rather limited at Novibet.

You can deposit with Interac, Paysafe, Visa, Mastercard and Maestro (credit, debit or prepaid), but you can only withdraw with Interac or bank transfer. While these methods may cover most players' needs, the selection could be larger – especially with withdrawals. 

The minimum deposit depends on the chosen method and varies between C$5 and C$10, and the minimum withdrawal is C$10. C$5 is exceptionally small for Canadian players, so this is a definite plus for players who only want to spin a few rounds occasionally for fun - but notice that if you want to partake of any offers, the required minimum deposit is usually higher. 

The maximum withdrawal amount with Interac is capped at C$5,000 and C$10,000 with bank transfer, which should be more than sufficient for most players.

Withdrawal times are 1-4 working days, depending on the method used. This is pretty standard for Canadian casino sites.

You can proactively shorten the time it takes to make your first withdrawal though: once you have registered, you can upload your verification documents straight away, so when the time is right for a withdrawal, everything should be good to go.

Depositing methods

 

Withdrawal methods

NOVIBET Withdrawal times

• Interac: 1-3 working days
• Bank transfer: 1- working days

The customer support on Novibet Casino is ready to answer all your questions via live chat, email, or even Messenger. The only method missing is phone support, but that's not unusual for casinos nowadays.

The support is available for you 24/7, which is really good news for Canadian players, as some casinos only offer customer support during European hours of business.

But a bigger issue with things missing is that Novibet has no FAQ whatsoever, so every time you have a simple query, you need to contact the support. FAQs are generally a great way to get a feel of what a casino is about, so I would consider this a big minus for an otherwise quite decent casino.

The site states that I can contact customer support through Messenger as well, which is a great option. Unfortunately, I never received a reply through this method. 

The live chat responded quickly though, and in a nice friendly manner, even though I was left wondering whether they are native English speakers, as their replies were a bit difficult to interpret. I did get answers to my questions in the end. But I would suggest using email if you want detailed answers to complex questions, even though it may take a bit longer to get your answers.

• Email support: ✅
• Live support: ✅
  
• Messenger: ✅
• Phone support: ❌

While the KYC process may be a bit cumbersome with most casinos, it's solid proof that you're dealing with an operator who understands and follows regulations - I myself wouldn't dream of giving any of my money to casinos that don't follow the proper KYC process.

The basic information you submit when registering (name, address, phone, email etc.) is sufficient to get you playing, but the casino needs to know a bit more about you before you can withdraw your winnings. This is achieved by uploading proof of your identity and address.

In case of larger deposits and/or winnings, the casino may need to verify your source of income as well, as there are strict anti-money laundering laws in place too.

You don't have to wait until customer support asks for these documents though - you can upload them as soon as you're registered, so everything's ready when it's time to haul those big bucks in. 

Just click on your user name when you're logged in, then enter the Your KYC status section and upload your documents there, following the instructions given. If there are any issues, you can always send the required documents to the customer support by email as well. They will also contact you if they need any additional proof. 

It's always smarter to upload the documents as soon as you start playing rather than wait for the customer support to come asking for them when you want to make a withdrawal.

Novibet Casino is licensed and regulated by Malta Gaming Authority, one of the most trusted regulatory bodies in the world. A Malta gaming license is a guarantee that the casino operates according to the laws, regulations, and best practices put in place mainly to protect you as a customer. 

All data between you and the casino site is well protected and encrypted, following the strict EU GDPR regulations, which benefit Canadian players as well. Your personal data and finances are kept safe from prying eyes.

Novibet offers several responsible gaming tools, which are just not for those with gambling issues. It's always a good idea to set limits to how you play well before you run into problems. With these tools, you can:

• set daily, weekly, and monthly deposit limits to your account
• set a cool-off period (time-out) of 24 hours to 6 weeks
• self-exclude for a defined time period, or even forever.

If you feel that these tools are not sufficient, or if you're feeling like your gambling might be getting out of control, there are links to external resources on the casino's Responsible gaming section, and customer support is always there for you to help in these issues as well.