NitroCasino review (CA)

My first disappointment with the casino was when I visited the promotion page. All I saw was a Prize Drops and Wins, a Sunday Bonus, Get Rewarded Every Day, and other bonus offers. Of course, there are many enticing offers on the page, but nothing beats a welcome bonus for a new player. I am sure that the fact that there is no welcome bonus is enough to discourage many people from registering with the casino. I guess Nitro Casino intentionally replaced welcome bonus with reload bonuses to encourage players to keep depositing with them.

The first thing that anybody will see on the website is the number of games on offer. If you know the quality, you will also appreciate what the casino has. At a glance, I can easily see many popular and high-quality slot games like Starburst, John Hunter, and the Book of TUT, Big Bad Wolf, and Divine Fortune Megaways. The suppliers include NetEnt, NextGen, Pragmatic Play, Quickspin, Evolution Gaming, Red Tiger, and Play n Go among many other popular software companies. The games are well categorized and it is easy for one to filter the games according to the software provider. It also has separate sections for new games and featured games. My favourite game is John Hunter and the Book of TUT, and I was impressed with the loading speed of the game. I also tried my hand and a few other slot games and was satisfied by the loading time and the site’s responsiveness.

Slots are the most abundant on the website. That had been the case with almost all the casinos I know. However, Nitro Casino also has many other games in large numbers. There are several varieties of table games, video poker, and live casino games. The section for live dealer games really impressed me, I love the glamour of live games and because this casino has many live games from different providers, I know there will always be one that will provide the exact kind of glamour I want. Of course, I didn’t search for long before I saw several live games that I really enjoyed.

The mobile platform is as good as the desktop version and has the advantage of being able to be used even when one is on the go. I went through all the games and was amazed that all the games on the desktop version are optimized to load on the mobile platform; hence there is no difference between the mobile and the desktop. Also, the platform does not require any application. The site can easily be accessed through the phone browser. I need to add that the mobile games load successfully on all kinds of mobile devices.

The live chat option is available on the website and is available all hours of every day. I think that is great as I consider live chat as the best way to communicate with the website. Apart from chatting on the website, there are two other ways to contact the support services, but both are not that fascinating to me. They have the option of filling a contact form on the website, which I did and got a late response. The other option is through their customers’ support email. The response through that means too was also too late for me. I hope the casino will work on their response time and reply to emails within a maximum of one hour. Apart from communicating directly with the support staff, the website has a page for Frequently Asked Questions. However, the section was not comprehensive enough, and all the information there are common things that any regular casino player should know.

There is no requirement to register and make a deposit, but before I can withdraw my winnings, the casino required me to upload my KYC document. They aren’t anything different from what I encountered in other casinos too. The Nitro Casino’s KYC documents are government-issued ID (Passport, National ID card, or Driving License), proof of address (which could be a utility bill, bank statement, or government-issued document), and proof of account. After uploading my document, I got a response the following day, less than 24 hours. That is quite satisfactory.

I appreciate the speed at which my deposit appears in my casino account. All the deposit options are instant and that gives me the chance to start playing immediately. Withdrawal was also not delayed. I got my winnings into my bank account after two days despite the fact that I used a mastercard. However, there are many things about the casino's banking options that I don’t really like. There was no charges for deposit, but withdrawal was charged at a fee of C$3 per transaction. I could understand if a fee is applicable after multiple withdrawal, but charging for the first withdrawal in a week irrespective of the option chosen doesn’t seem ideal to me. Also, the minimum amount that can be withdrawn on the site is C$50, which I consider too high.

Other banking options available on the site include Visa, Skrill, Neteller, Ecopayz, Interac, and idebit. But they all have the same transaction fee on withdrawal, and the same C$50 minimum withdrawal