- Seamless and fast casino design
- Games are well organized
- Voluntary verification needs to be done via customer support
- Withdrawals can take a long time
PlayGrand Casino (CA) boasts one of the largest selection of games on the market. With a crisp yet luxurious design, this casino invites you and all Canadians to relish in a lavish lifestyle.
Targeting the more affluent gamblers, we have an effective rewards system, bonuses and promotions.
When bearing in mind the quality, the variety of the games and software on offer, it does supremely well in delivering an entertaining experience. This casino offers fast withdrawals, a superb customer support team and accessibility in instant-play mode.
Play Bold, Play Hard, PlayGrand
Elegance with an Edge
As the name suggests, you can expect ‘grand’ things when you become a player. With a unique gaming experience to boot, you can also sign up safe in the knowledge that they take players’ safety and security seriously.
PlayGrand Casino is licensed and regulated by the UK Gambling Commission and the Malta Gaming Authority. These jurisdictions ensure that we abide with strict regulations, including player protection and game fairness and randomness.
Simple, easy, elegant. At first glance, you might not be impressed but PlayGrand cuts through the crap to create a fair, efficient site that’s loaded with high-quality games.
The first page you land on is very simple with a black background and pink accents. It doesn’t really say much off the bat. However, as you dig a little deeper into this casino, you’ll be impressed with the seamless play. Deposits and withdrawals are incredibly easy and everything flows quite well. They lay out the bonuses you can expect upon first deposits so in a way, you’re getting relevant info to get you started. The account page is set up nicely so you can really get all the information you need easily. Playing at Play Grand was quick and painless with the easiest banking I’ve experienced. If you just want to get down to grassroots and just play some good old casino games hassle free, I’d highly recommend this site.
PlayGrand Casino has always believed that the journey is more important than the destination. So, they’ve taken it upon themselves to ease you through their doors with a Welcome Package containing not one… but three tremendous bonus offers:
- 1st Deposit: 100% up to C$300 & 30 bonus spins on Reactoonz
- 2nd Deposit: 50% up to C$500 & 50 bonus spins on Book of Dead
- 3rd Deposit: 25% up to C$200 & 20 bonus spins on Legacy of Egypt
To claim your welcome package worth $1,000 + 100 Bonus Spins, follow the below steps:
- Sign up for a PlayGrand Casino account
- Verify your account by email
- Make a minimum deposit of C$10
- Your first deposit offer will be credited to your account
Play Grand Casino gives you the option of accepting your bonus or not. When you go to deposit money, it looks for the bonus you’re eligible for. The minimum deposit is $10. I opted to deposit $60 and was offered a 100% match deposit (up to $300) + 30 free spins. I like that you can take or leave the bonus. I took it but I was never introduced to the free spins portion of the bonus despite it being mentioned when I accepted the bonus. Even going into my account and into the bonus section, I saw no information on what games were eligible for the 30 free spins. The wagering requirement is 35x and when I looked at my account, it showed I had to wager $2,200 to take out winnings from the bonus. I was able to take out my winnings from the deposit that I made but of course, forfeited the bonus.
First deposit bonus code
You don't need a bonus code to claim PlayGrand's first deposit bonus.
Significant terms and conditions
- New Canadian players only, 18+.
- Minimum deposit C$10.
- Wagering requirement 35x.
- Maximum bet with bonus C$5.
- Skrill & Neteller deposits are excluded from the offer.
- Free spins are valid for 10 days.
Full terms and apply.
Extra and no deposit spins
When you claim the PlayGrand Casino welcome package, you also receive a grand total of 100 bonus spins as follows:
- 1st deposit: 30 free spins on Reactoonz
- 2nd deposit: 50 free spins on Book of Dead
- 3rd deposit: 20 free spins on Legacy of Egypt
PlayGrand Casino's game library is powered by a variety of software game providers. With over 50 various providers under one roof, their casino is bound to appeal to various player preferences. Among some of the biggest providers housed there, there is Microgaming, Quickspin, Thunderkick, NetEnt and Scientific Games.
With thousands of casino games available at the click of a button, you can find video slots, classic slots, table games and much more.
Among some of the slots most loved by players, there is Starburst, Legacy of Egypt, Bonanza, Banana Rock, Cats and Cash and Battle Royal.
Jackpot fans can discover a range of popular progressive jackpots and newer titles, including Mega Moolah, Mega Fortune, Mars Attacks, Hall of Gods, Divine Fortune and Mega Joker.
Table and card game players can relish in our substantial collection of games, including Blackjack, Roulette, Casino Hold’em, Baccarat, Texas Hold’em and more.
As far as navigation goes, I found the icons for sections to be quite small. The casino link is a tiny set of dice on the desktop (top left). Once in the games lobby, they have a great search feature that includes popular tags. You can click on Ancient civilization, adventure, fantasy, and even popular features attached to slot games. If none of that works for you, there is also a navigation bar where you can search for any title. A beautiful feature they’ve created is to offer you games that are similar to a game you search for. It’s the Spotify of casinos. This allows you to get to build up your slot collection of beloved games. Love it.
The simplicity of the site might seem a bit dull at times but they clearly thought about the functionality, which is 100%. The games lobby is neat and tidy and it’s really easy to find what you’re looking for.
Desktop game information
Desktop game providers
To play from your smartphone, you only need to type in the URL into your smartphone or tablet’s web browser. The site is fully-optimised, so it works perfectly across a range of operating devices, including iOS and Android.
As long as you have a stable internet connection, you can enjoy a range of games, including slot games, table games and live dealer games.
You can find pretty much everything you can find on the desktop version, right on the mobile site. All games can be played by using your phone’s touchscreen. There are no mobile casino apps to download.
You can go ahead and play the mobile version right from your browser but they also offer an app installation when you sign in. Graphics are crisp on the mobile version and it’s easy to get all relevant information. The balance and bonus is sitting at the top of the screen. Included on the home screen is the last games you played so it’s easy to access. Everything runs smoothly in the mobile casino. Navigation is a breeze as well. The same icons I mentioned before (being too small on the desktop version) make more sense within the mobile version. They sit at the bottom and fit to screen more effectively than the desktop version. There were geo restrictions in the live casino so I couldn’t test any of the available games out. However, I can say that the live casino lobby lagged a little with a slow upload.
Mobile game information
Mobile game providers
PlayGrand Casino's live casino has landed to provide players with a much-needed dose of real-life gaming. All of their live dealer games are supplied by Pragmatic Play and Ezugi, so fun and entertainment are guaranteed there.
Amongst top game favourites, there is Live Blackjack, Live Roulette, Live Baccarat, Sic Bo, Teen Patti and Andar Bahar. Don't forget to check out the game lobbies for more tables.
Since the games are live-streamed, you can relish in the real casino experience, without having to be there in person. You can take a virtual seat at the table, and you watch the dealer spin the Roulette wheel or deal out cards.
Live game information
Total number of live casino games: 40
Live game suppliers
PlayGrand Casino values their players and want them to enjoy their products responsibly. It is their mission to provide players with an entertaining experience, but it is also their duty to help prevent compulsive usage.
As part of their Responsible Gambling Policy, PlayGrand Casino has created the following player protection tools:
- Deposit Limits
- Game Time Reminder
- Account Closure
- Access to Account History
There are many organisations that can provide problem gamblers with help and support.
If you feel you have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare and Gamblers Anonymous.
If you have any questions or queries, you can get in touch with PlayGrand Casino's customer support service via one the below methods:
- Live Chat
- Email: firstname.lastname@example.org
I asked customer support a question regarding my withdrawal. I found live chat at the footer of the page and opened it up. I received a fast and friendly welcome from the customer service department. It took a few minutes for responses to my questions but ultimately, she knew her stuff and was friendly and helpful. All my questions were answered but I wouldn’t say customer support goes out of their way to let you know about further bonuses or ways to improve the overall casino experience. I had a hard time communicating my question and it seemed like she was just a bot at times. In the end, she did offer me the chance to create a 4 digit code so it would be easier to have support help in the future. She actually helped me with my problem for quite some time so I have to give her mad props for patience.
English, Finnish, German, Swedish, Norwegian
Email support languages
Finnish, German, Swedish, Norwegian
Live support languages
Phone support languages
Upon registration, PlayGrand Casino will send a welcome email, where you will find a link to verify your account.
As part of their security procedure, you’ll be requested to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
When I registered, I wasn’t asked to verify my ID. I looked around in my account section to see if I could find where I might be able to add documents to verify ID. No luck. This is a bit of a shame because if they ask me during the withdrawal process, it takes longer to get money out of the casino account. However, I was not asked to verify my ID even when I did a withdrawal request. When I asked customer service about it, they said they ask for ID randomly from players and were happy to do the verification process if I wanted to volunteer for it.
PlayGrand Casino works with the best payment providers in the industry, to ensure that all transactions are processed safely and securely:
- Debit Cards
- Bank Wire transfers
- Prepaid Vouchers
The deposit process was nice and easy. It took just a few minutes to use Interac e-transfer. There’s a bit of a lag from the time I deposited and when it showed up in my account. It took about 10 minutes. To withdraw, I had to do a bank transfer, giving them my BIC and what not. This was my only option after I’d used an Interac e-transfer to deposit. What I didn’t like is the form was a bit cryptic. I had to ask customer service what a BIC is for the Canadian market because we don’t use that. Also, they asked me to fill in the TC and I didn’t know what that was. It’s the transaction code but again, I was a bit lost on what that would be.
There were no other options. I put in my information and the withdrawal request went through immediately. They let me know the withdrawal was pending. When I spoke to customer support about the withdrawal, they let me know All withdrawals have up to 72 hours pending period. Once the withdrawal has been accepted it can take up to 5 working days to reflect. However, I got an email within 24 hours saying the withdrawal had been processed.
Mastercard 2-4 working days, Visa 2-4 working days, Wire transfer 2-4 working days, Skrill 0-1 working days, NETELLER 0-1 working days, Trustly 0-1 working days, Maestro 2-4 working days
Loraine Couturier is an expert casino reviewer for Bojoko. You'll often find her uncovering the legit truth about her experiences with online casinos. It is her mission to help you source out the best casinos. Loraine has been working with online casinos over the past 2 years while traveling the globe.