PlayGrand casino review (CA)

Play Grand Casino gives you the option of accepting your bonus or not. When you go to deposit money, it looks for the bonus you’re eligible for. The minimum deposit is $10. I opted to deposit $60 and was offered a 100% match deposit (up to $300) + 30 free spins. I like that you can take or leave the bonus. I took it but I was never introduced to the free spins portion of the bonus despite it being mentioned when I accepted the bonus. Even going into my account and into the bonus section, I saw no information on what games were eligible for the 30 free spins. The wagering requirement is 35x and when I looked at my account, it showed I had to wager $2,200 to take out winnings from the bonus. I was able to take out my winnings from the deposit that I made but of course, forfeited the bonus.

As far as navigation goes, I found the icons for sections to be quite small. The casino link is a tiny set of dice on the desktop (top left). Once in the games lobby, they have a great search feature that includes popular tags. You can click on Ancient civilization, adventure, fantasy, and even popular features attached to slot games. If none of that works for you, there is also a navigation bar where you can search for any title. A beautiful feature they’ve created is to offer you games that are similar to a game you search for. It’s the Spotify of casinos. This allows you to get to build up your slot collection of beloved games. Love it.

The simplicity of the site might seem a bit dull at times but they clearly thought about the functionality, which is 100%. The games lobby is neat and tidy and it’s really easy to find what you’re looking for.

You can go ahead and play the mobile version right from your browser but they also offer an app installation when you sign in. Graphics are crisp on the mobile version and it’s easy to get all relevant information. The balance and bonus is sitting at the top of the screen. Included on the home screen is the last games you played so it’s easy to access. Everything runs smoothly in the mobile casino. Navigation is a breeze as well. The same icons I mentioned before (being too small on the desktop version) make more sense within the mobile version. They sit at the bottom and fit to screen more effectively than the desktop version. There were geo restrictions in the live casino so I couldn’t test any of the available games out. However, I can say that the live casino lobby lagged a little with a slow upload.

I asked customer support a question regarding my withdrawal. I found live chat at the footer of the page and opened it up. I received a fast and friendly welcome from the customer service department. It took a few minutes for responses to my questions but ultimately, she knew her stuff and was friendly and helpful. All my questions were answered but I wouldn’t say customer support goes out of their way to let you know about further bonuses or ways to improve the overall casino experience. I had a hard time communicating my question and it seemed like she was just a bot at times. In the end, she did offer me the chance to create a 4 digit code so it would be easier to have support help in the future. She actually helped me with my problem for quite some time so I have to give her mad props for patience.

When I registered, I wasn’t asked to verify my ID. I looked around in my account section to see if I could find where I might be able to add documents to verify ID. No luck. This is a bit of a shame because if they ask me during the withdrawal process, it takes longer to get money out of the casino account. However, I was not asked to verify my ID even when I did a withdrawal request. When I asked customer service about it, they said they ask for ID randomly from players and were happy to do the verification process if I wanted to volunteer for it.

The deposit process was nice and easy. It took just a few minutes to use Interac e-transfer. There’s a bit of a lag from the time I deposited and when it showed up in my account. It took about 10 minutes. To withdraw, I had to do a bank transfer, giving them my BIC and what not. This was my only option after I’d used an Interac e-transfer to deposit. What I didn’t like is the form was a bit cryptic. I had to ask customer service what a BIC is for the Canadian market because we don’t use that. Also, they asked me to fill in the TC and I didn’t know what that was. It’s the transaction code but again, I was a bit lost on what that would be.

There were no other options. I put in my information and the withdrawal request went through immediately. They let me know the withdrawal was pending. When I spoke to customer support about the withdrawal, they let me know All withdrawals have up to 72 hours pending period. Once the withdrawal has been accepted it can take up to 5 working days to reflect. However, I got an email within 24 hours saying the withdrawal had been processed.