PlayGrand Casino Review

PlayGrand Casino has always been a generous host when it comes to bonuses and welcome offers.

But even before you start depositing, you get your first bonus:

• Get 50 free spins on Book of Dead when you sign up

So, they've taken it upon themselves to ease you through their doors with a Welcome Package containing not one… but three tremendous bonus offers:

• 1st Deposit: 100% up to C$300 & 30 bonus spins on Reactoonz
• 2nd Deposit: 50% up to C$500 & 50 bonus spins on Book of Dead
• 3rd Deposit: 25% up to C$200 & 20 bonus spins on Legacy of Egypt

To claim your welcome package worth $1,000 + 100 Bonus Spins, follow the below steps:

1. Sign up for a PlayGrand Casino account
2. Verify your account by email
3. Make a minimum deposit of C$10
4. Your first deposit offer will be credited to your account

Play Grand Casino gives you the option of accepting your bonus or not. When you go to deposit money, it looks for the bonus you're eligible for. I like that you can take or leave the bonus.

In general, the bonus terms are nice across the board. The wagering requirement is 35x which is the perfect average. Not bad, not great, just right there in the middle. The minimum is nice and low, the max bet while wagering is C$5, which is just fine and there is enough time to complete the wagering. The only weaker term is the C$100 withdrawal limit for the no-deposit bonus, but that's about it. And that isn't a truly bad term to begin with.

PlayGrand Casino promo code

You don't need a PlayGrand Casino bonus code to get this offer.

Significant terms and conditions

• New Canadian players only, 18+.
• Minimum deposit C$10.
• Wagering requirement 35x.
• Maximum bet with bonus C$5.
• Skrill & Neteller deposits are excluded from the offer.
• Maximum withdrawal for non-deposit bonuses: C$100.
• Free spins are valid for 10 days.

Please gamble responsibly.

Extra and no deposit spins

When you claim the PlayGrand Casino welcome package, you also receive a grand total of 100 bonus spins as follows:

• 1st deposit: 30 bonus spins on Reactoonz
• 2nd deposit: 50 bonus spins on Book of Dead
• 3rd deposit: 20 bonus spins on Legacy of Egypt

You also get 50 free spins just for creating an account. No deposit needed here at all:

• Get 50 free spins on Book of Dead

You don't need a bonus code to claim PlayGrand's no deposit bonus.

The wagering requirements for the no deposit bonus are 35x and the maximum withdrawal is C$100.

PlayGrand Casino's game library is powered by a variety of software game providers. With over 50 various providers under one roof, their casino is bound to appeal to various player preferences. Among some of the biggest providers housed there are Microgaming, Quickspin, Thunderkick, NetEnt and Scientific Games.

With thousands of casino games available at the click of a button, you can find video slots, classic slots, table games and much more.

As far as navigation goes, I found the icons for sections to be quite small. The casino link is tiny in the top left corner on desktop.

Once in the games lobby, they have a great search feature that includes popular tags. You can click on popular features of slot games, like Megaways, Cluster Pays, Sticky Wilds and so on. If none of that works for you, there is also a navigation bar where you can search for any title.

The simplicity of the site might seem a bit dull at times, but they clearly thought about the functionality, which is 100%. The games lobby is neat and tidy, and it's really easy to find what you're looking for.

Desktop game information

• Games: 2600
• Slots: 2430
• Table games: 65
• Jackpot games: 85

PlayGrand Casino's live casino has landed to provide players with a much-needed dose of real-life gaming. All of their live dealer games are supplied by Pragmatic Play and Ezugi, so fun and entertainment are guaranteed there.

Amongst top game favourites, there are Live Blackjack, Live Roulette, Live Baccarat, Sic Bo, Teen Patti and Andar Bahar. Don't forget to check out the game lobbies for more tables.

Since the games are live-streamed, you can relish in the real casino experience without having to be there in person. You can take a virtual seat at the table, and you watch the dealer spin the Roulette wheel or deal out cards.

Generally speaking, I had a good time trying out these tables. They were quick to load, and I had no technical issues playing. Pragmatic Play is a solid contender for the top dog in live entertainment, so you can't go wrong there.

Live game information

• Total number of live casino games: 130

To play from your smartphone, you only need to type in the URL into your smartphone or tablet's web browser. The site is fully optimized, so it works perfectly across a range of operating devices, including iOS and Android.

As long as you have a stable internet connection, you can enjoy a range of games, including slot games, table games and live dealer games.

You can find pretty much everything you can find on the desktop version right on the mobile site. All games can be played by using your phone's touchscreen.

Graphics are crisp on the mobile version, and it's easy to get all relevant information. The balance and bonus are sitting at the top of the screen. Included on the home screen are the last games you played, so it's easy to access.

Everything runs smoothly in the mobile casino. Navigation is a breeze as well. The same icons I mentioned before (being too small on the desktop version) make more sense within the mobile version. They sit at the bottom and fit the screen more effectively than the desktop version.

PlayGrand Casino works with the best payment providers in the industry to ensure that all transactions are processed safely and securely.

The deposit process was nice and easy. It took just a few minutes to use the Interac e-transfer. There was a bit of a lag between the time I deposited and when it showed up in my account, which took about 10 minutes. This was somewhat strange, and when I asked the chat about it, they mentioned this was an anomaly caused by lag in my bank's system.

To withdraw, I had to do a bank transfer, giving them my BIC and whatnot. This was my only option after I'd used an Interac e-transfer to deposit. What I didn't like was that the form was a bit cryptic. They seem to have an international form that doesn't really fit Canadians. Like, they asked me to fill in the TC, and I didn't know what that was. It's the transaction code, but again, I was a bit lost on what that would be.

There were no other options. I put in my information, and the withdrawal request went through immediately. They let me know the withdrawal was pending. When I spoke to customer support about the withdrawal, they let me know All withdrawals have up to 72 hours pending period. Once the withdrawal has been accepted, wire transfers can take up to 5 working days to reflect. However, I got an email within 24 hours saying the withdrawal had been processed.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 2-4 working days
• Visa: 2-4 working days
• Wire transfer: 2-5 working days
• Interac: 1-5 working days
• Neteller: 0-2 working days
• Astropay: 0-2 working days

If you have any questions or queries, you can get in touch with PlayGrand Casino's customer support service via one the below methods:

• Live Chat
• Email: support@playgrand.com

I asked customer support a few questions regarding my transfers. I found live chat at the footer of the page and opened it up. I received a fast and friendly welcome from the customer service department. It took a few minutes for responses to my questions, but ultimately, she knew her stuff and was friendly and helpful.

All my questions were answered, but I wouldn't say customer support agents go out of their way to let you know about further bonuses or ways to improve the overall casino experience. I had a hard time communicating my question, and it seemed like she was just a bot at times. In the end, she did offer me the chance to create a 4-digit code so it would be easier to have support help in the future. She actually helped me with my problem for quite some time, so I have to give her mad props for patience.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

Upon registration, PlayGrand Casino will send a welcome email, where you will find a link to verify your account.

As part of their security procedure, you'll be requested to send in the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

When I registered, I wasn't asked to verify my ID. I looked around in my account section to see if I could find where I might be able to add documents to verify ID. I was able to find it under KYC Procedure, where I was able to send all my files for processing. The page tells what they need at any time, and you can just send the files right there and then.

I always do this first and recommend it to everyone else as well. It makes withdrawing much faster, as they don't have to pause things just for you to scramble for the documents.

PlayGrand Casino values their players and wants them to enjoy their products responsibly. It is their mission to provide players with an entertaining experience, but it is also their duty to help prevent compulsive usage.

As part of their Responsible Gambling Policy, PlayGrand Casino has created the following player protection tools:

• Deposit Limits
• Game Time Reminder
• Account Closure
• Time-Out
• Access to Account History
• Self-Exclusion

There are many organisations that can provide problem gamblers with help and support.

If you feel you have a problem controlling your gambling, you can get in touch with BeGambleAware, GamCare and Gamblers Anonymous.