HappyHugo casino review (CA)

You can get a total of C$1,000 in bonus money with zero wagering attached. As a cherry on top, you can get up to 150 spins with a 1x wagering requirement on the winnings.

The bonus is divided into three deposit match offers:

• 1st deposit: 100% bonus up to C$300 + 50 bonus spins
• 2nd deposit: 100% bonus up to C$350 + 50 bonus spins
• 3rd deposit: 100% bonus up to C$350 + 50 bonus spins

As mentioned, each bonus is wager free and you can withdraw at any point. However, to prevent immediate abuse, the bonus is sticky. This means that the sum of the bonus is deducted from your balance once you request a withdrawal.

At this point I was expecting to see a cap for the withdrawal, but surprisingly there's none. There is no maximum amount of withdrawal for the welcome bonus.

Remember to also check which games can't be played with the bonus, as there are a lot of them with this promotion. Overall, the conditions are really good and this is an excellent bonus and absolutely worth your time.

Significant terms and conditions

• New players only, 18+.
• Minimum deposit: C$20.
• Wagering requirement: 0x.
• Bonus spins winnings wagering: 1x.
• Bonus spins max payout: C$150.
• Max bet: C$4.
• Bonus is sticky.
• Certain payment methods do not qualify for deposit bonuses.
• Certain games are not allowed while playing with bonus.

Please gamble responsibly.

Extra and no deposit spins

With each of your first three deposits, you'll receive 50 bonus spins which are credited to the following games:

• Money Train
• Money Train 2
• Mega Masks

The spins will be credited immediately after your deposit. The winnings are subject to a 1x wagering requirement. Additionally, the bonus spins are capped at C$150 in winnings. A fair amount of spins with top games from Relax, and again the terms are really fair for the player.

VIP / Special promotions

Travel to all planets and help Hugo get home! As you play at HappyHugo, you'll advance in levels and unlock new planets. Each of the ten levels has its own reward, with a heavy emphasis placed on wager free deposit bonuses.

HappyHugo has a VIP Program which will reward you with various perks. The VIP Levels are manually updated by Hugo's team.

In addition to cashback every Wednesday, HappyHugos VIP status comes with personalized rewards that are available based on your level.

When it comes to the game catalogue, HappyHugo has it all. Browse all of the top slots and discover new favourites from innovative game studios.

With roughly 5,000 titles available from the likes of Hacksaw Gaming, Play'n Go, Netent and many more, you'll know you're at a high quality casino. What stood out for me were the new releases. The section included a massive amount of hot releases with many of them coming from providers previously unknown to me. It's good to see that the large catalogue is being updated consistently. There are however a few big names that are missing, such as Microgaming, Red Tiger and Blueprint. As a whole, the variety of games is still impressive.

The casino lobby itself is really simple with most of the site empty except for the actual games. You can choose to browse games from categories such as new games, most popular, slots, table games, jackpots or live casino. The lobby lacks any personalization and only offers the main categories, resulting in a poor overall experience. It would be great if HappyHugo added at least some type of theme or feature category options in the future.

When playing the games I experienced zero issues and had a great time with some of my favourites. Once you launch a game, the site graphics changed to a colourful pattern with space elements, bringing the background and theme to life.

Desktop game information

• Games: 5000
• Slots: 4700
• Table games: 200
• Jackpot games: 50

The live casino selection at HappyHugo offers a whole live experience with everything from classic games to immersive show games.

Evolution Gaming and Pragmatic Play, the two leaders of live casino provide the majority of live tables with over 100 tables in total available. Vivo Gaming, Asia Gaming and Betgames.TV have bolstered the catalog with their own additions, resulting in a comprehensive live casino library.

The live casino lobby has categories for roulette, blackjack, game shows, poker and baccarat. The lobby is clear and it's easy to find your preferred table. Again the personalization is missing completely in the lobby, but overall HappyHugo has done a great job with their live casino side.

Live game information

• Total number of live casino games: 100

HappyHugo delivers the modern mobile first approach to gaming. Everything is easy to navigate and use when playing with a mobile device, and you'll find all the same features available as you would on desktop.

The site is optimized to work on all devices and you can simply play from your web browser. There are no delays when loading the games, and I appreciate the preview menu of the game, which recommends similar games to try.

Navigating the site on mobile was smooth, the buttons and symbols are clear and well placed making it easy to switch between tabs. Things like the sliding top bar in the FAQ section of the site also work well on mobile without causing any bugs.

HappyHugo is primarily geared towards mobile gaming, with the entire site clearly designed with this in mind.

HappyHugo has a good range of deposit methods with credit cards and multiple payment providers including cryptocurrencies available. For withdrawals, they offer Mifinity, Jeton, Interac and Coinspaid.

The minimum deposit is C$10, so you can try the casino with a smaller deposit. However, remember that for the bonuses the minimum amount is C$20. The minimum deposit varies between different providers and you can take a closer look at the details from the payments section.

The minimum withdrawal is a bit high with C$30. The methods available are all reliable and normally take a maximum of 72 hours to reach your bank. However, the general information about processing times is missing which indicates slow payment times. The maximum amount for withdrawals is set at C$15,000 per month.

Coinspaid is a nice addition to the payment methods, the crypto e-wallet gives players the opportunity to use all main crypto currencies to play at HappyHugo.

Depositing methods

WiThdrawal methods

Withdrawal times

• Bitcoin: 1-3 working days
• Interac: 1-3 working days
• Ethereum: 1-3 working days
• Litecoin: 1-3 working days
• Mifinity: 1-3 working days

HappyHugo has a solid FAQ-page with information and answers about your account, payments, bonuses, games and features of the site. I recommend starting from here as you will most likely find an answer quickly without having to contact the team.

Sometimes you will face an issue where support from the team is needed and that's when its important that the casino has professional and quick customer service available. My experience with the support team was not the best with response times being slow. However I did receive answers in the end and got my problem solved.

The live chat is open from 04 AM until 05 PM EST every day, and you can contact the team using a contact form or via email outside these hours. You can expect a reply within 48 hours.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

HappyHugo is a licensed casino which means that they need to know who their customers are and make sure that only players of legal age can play on their site. This is also done to prevent money laundering.

Upon your first withdrawal you will be asked to verify your account and personal details. The only listed option is to email the documents for the casino. This is really poor from HappyHugo as you should be able to verify your account by using a verification tool. On a positive note, you can verify your account beforehand by contacting the live support.

The required documents include:

• Proof of identity
• Proof of address
• Proof of payment method

You can use documents such as your driver's license, utility bill, and bank statement to complete the verification. The estimated time for the process has not been mentioned, unfortunately.

HappyHugo is licensed by the Government of Curaçao. The casino operates under Curaçaos gaming license and is constantly monitored by the officials to ensure that they follow all of the gambling regulations.

The casino uses heavy encryption to protect your personal data, and also takes responsible gaming measures to prevent compulsive gambling behaviour.

You can and should add a daily deposit limit which can be done in your profile, under "limits". This is a simple safety measure that should always be in place, even when you don't have any issues controlling your playing. However, this is the only responsible gaming limit available at HappyHugo. A responsible casino should have limits such as a loss limit and time limit also available.

The casino also has a section dedicated to responsible gambling, where you can find helpful information on safe gambling and links to professional help. Always remember that gambling should only be seen as a form of entertainment.