Overview
- Fun casino design that stands out
- Huge collection of games from many developers
- Nice mobile casino
- Customer support is available at European times
PlayFrank Casino got started in 2014 and has become very known among casino enthusiasts and players. They hold two gaming licenses from Malta Gaming Authority and Curacao Government.
Their casino is operated by EveryMatrix and they offer hundreds of different games on desktop and on mobile. In only a few years' time PlayFrank's game selection grew to almost 1000 games.
PlayFrank has a bright cartoonish design and a colourful theme. They offer players fast and easy payouts and a realiable customer support that is ready to help you 24/7!
Casino tested
On my first view of Play Frank I found it to be a modern, sophisticated online casino that is setting itself apart from the crowd with its amazing gaming software, wide collection of games and its attractive welcome package.
With a colorful bright cartoon themed page, Play Frank creates a platform to have fun and make money while at it. It also provides something for all types of players. Moving around the site was effortless with everything straight forward.
Play Frank starts you off with three-tiered welcome bonus offer.. Create an account now and you'll be rewarded with the following Welcome Offer:
- 1st deposit: 100% bonus up to C$100 + 50 free spins
- 2nd deposit: 50% bonus up to C$200 + 50 free spins
- 3rd deposit: 100 free spins on Book of Dead
These bonuses offer a very standard and tried-and-true boost. None of them are especially big, but getting three solid bonuses for your first three deposits is a good way to get things started.
Casino tested
PlayFrank has a decent welcome bonus of 100% on the first deposit capped at $100. The minimum amount I was required to deposit was $10 and upon my first deposit of $60, I received $60 in bonus cash. The bonus is tied to a 35X wagering limit which I think was fair. I know of casinos that have higher wagering requirements which for most players might opt to forfeit.
Also upon my first deposit I was awarded 50 free pins on ‘Book of dead’ which was nice considering I won $4.2 and so by the time I wanted to play at the casino, I had a total of $124.
It is also important to note that with the bonus money, you begin playing with your real money before the bonus money. So you should always be cautious to avoid losses in case you aren’t lucky.
There is also a second deposit bonus that PlayFrank offers for the second deposit. Here players are awarded a 50% bonus on their second deposit.
First deposit bonus code
You don't need a bonus code to claim PlayFrank's first deposit bonus.
Significant terms and conditions
- New Canadian players only, 18+.
- Minimum deposit for bonus: C$20.
- Max bonus amount: C$100.
- Wagering requirement: 35x.
Please play responsibly.
and apply.
Extra and no deposit spins
Three first deposit will give all new players a total of 200 free spins on Book of Dead slot game. Wagering requirement for these spins is 35x.
- 1st deposit: 50 free spins on Book of Dead
- 2nd deposit: 50 free spins on Book of Dead
- 3rd deposit: 100 free spins on Book of Dead
VIP / Special promotions
Do you want to be a VIP? Don't worry, you will become one as soon as you play!
All players will accumulate points by playing games with real money. Points can be used to get bonuses and other exclusive rewards and the higher VIP-level you reach, the better these rewards will be.
- Bronze VIP
- Silver VIP
- Gold VIP
- Platinum VIP
- Premium VIP
- Prestige VIP
The outstanding PlayFrank repertoire includes classic slot machines, modern video slots, roulette, blackjack, video poker and specialty games, as well as live dealer casino games available 24 hours a day, 7 days a week.
Several different game developers pitched in with their best products, and most of them are true industry giants. You’ll find games from Microgaming, NYX Gaming, Betsoft, Quickspin, Endorphina, and Evolution Gaming, among others.
PlayFrank is a paradise for slot lovers. Players with a sweet tooth for slot machines can enjoy all the best video slots, classic machines and progressive jackpot games. Some of the memorable titles include Basketball Star, Lost Vegas, Aliens, Immortal Romance and Secrets of Atlantis.
On a similar note, table games available at PlayFrank online casino are a joy to play as well. Players can choose from live dealer tables and software-based versions of roulette, baccarat, blackjack and casino poker.
Casino tested
Having been involved with casinos for a while now, I have a few favorites which include slot machines and card games, but I also like trying out new things and I appreciate being able to go through a wide array of games before I finally settle on one. Play Frank does just that, with about 900 games from Classic slot machines, modern video slots, blackjack, video poker, roulette and even more exciting games like casino games and live dealer games, Play Frank was doing a pretty good job in this sector.
I could automatically tell that video slots were the customers favorite because of the huge collection they had. I did try a few games like Baccarat, Vegas single deck, Egyptian magic and twin spin and even though I didn’t walk out with a bag this time, I still very much stood a chance here. All these games are available 24 hours a day, 7 days a week.
There is a huge collection of game providers that are among the top rated in the gaming industry, Microgaming was one that stood out most, OryxGaming, BigTimeGaming and Playson to mention just a few, I was getting my confidence up.
Among the best things I came across was a tab where I could get interesting games suggested, I was also able to filter results and search games by provider.
Even though my gaming experience was good at this casino, I didn’t like the fact that my funds were tied to the bonus and so most of my immediate losses were directly credited to my real money balance. So, by the time I thought I could opt out, I had to reach a mandatory wagering limit and could not forfeit my bonus.
Desktop game information
| Games | 850 |
| Slots | 710 |
| Table games | 38 |
| Jackpot games | 1 |
Desktop game providers
PlayFrank's online casino games are available on desktop as well as mobile devices, such as tablets and smartphones.
You can play the games of the website on mobile devices that are powered by operating systems such as iOS, Android and Windows.
Even when you are on the move, you can play many of your favorite table games and slots even without downloading any app. The HTML5 interface of the website makes it capable of being accessed on any device.
Casino tested
I found the page loading fairly well with no lag, I was able to go through most of the games and list with no problem at all. I accessed this game from my opera mini browser and the display and graphics appeared to be pretty decent. There is a menu button at the top for easy access.
This site is compatible with android and iOS devices, live games and casinos load pretty well. Another great thing is they have an android and iOS apps which can both be downloaded online. Logging in and working my way around the site from my android phone gave me pretty much the same results as desktop . The only difference will have to be the display size.
Mobile game information
| Games | 850 |
| Slots | 710 |
| Table games | 38 |
| Jackpot games | 1 |
Mobile game providers
Discover the possibilities of online live casino at PlayFrank. Take an unforgettable journey through the uniquely world of casino games. They've got it all, the best of the best on desktop, tablet and mobile. Blackjack, Roulette and Live games.
Play at Evolution Gaming live casino, or take a look at the many other options offered by PlayFrank online casino; Black Jack, Roulette, Baccarat, Dream Catcher (Live Money Wheel), Caribbean Stud Poker, Casino Hold 'Em, Three Card Poker, Ultimate Texas Hold 'Em.
Live game information
Total number of live casino games: 113
Live game suppliers
Safety is a top priority for PlayFrank. They are operating under two gaming licenses and regularly undergo tests and audits to ensure they play fair. PlayFrank Casino utilizes the latest 128-bit SSL encryption technology to protect all player data which makes all banking safe also.
They support responsible gambling as well and understand that gambling can cause problems for some individuals. Therefore they have put in place several tools for players to stay in control and prevent major setbacks:
- Personal limits (deposits, wgaering, losses)
- Access to playing history
- Time out
- Self exclusion
PlayFrank customer support is open from 8am to 1am (CET). Their professional customer service team will take care of you via live chat, email or phone.
- Email: supports@playfrank.com
- Phone: 18449212309
Casino tested
Customer service at Play Frank is ‘okay’ I can say, there are a number of ways possible to contact support, and there was live chat which is available but only from 08:00 CET to 00:00 CET which I find unreliable if maybe the only hours I have are outside the support range.
There was also an option for E-mail support whereby support is offered in multiple languages including, English, German, Swedish, Finnish and Norwegian. Even though they are responsive and you will get feedback within 3-6 hours of your query, I think they could work more on this. There is also a detailed FAQ section where the most common questions and queries have been solved.
Site languages
English, German
Email support languages
English
Live support languages
-
Phone support languages
-
PlayFrank operates under the industry regulations and is obliged to verify all player accounts before withdrawals can be made. Players are asked to provide the following documents to verify their age and identity:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
Casino tested
Once your profile is live, you have the option to verify immediately or wait until you want to make withdrawals for you to verify. Personally, I prefer doing it upon signup, and with Playfrank it was just as I expected. A copy of my passport and my bank statement were enough. Even though I wasn’t particularly keen on the number of hours, it took approximately a day and a half to complete the verification which wasn’t the slowest, but definitely not the fastest.
You can’t relax and enjoy the fun if you worry about payment options and safety, right? Well, PlayFrank Casino has it all figured out for you.
All you have to do is sit back and experience the best casino content with premium services of funds processing and data protection.
PlayFrank accepts the following safe banking options: Visa, MasterCard, Interac, Neteller, Skrill, Giropay, iDEAL, PaySafecard, POLi, Sofort, Trustly and a dozen more.
Once you’ve finalised your deposits quickly and safely thanks to a secure SSL connection, because PlayFrank uses one, you can proceed to appreciate its casino games which have all met the fairness standards verified by iTech Labs and TST, by the way.
Casino tested
PlayFrank has a wide variety suitable for players to choose to deposit their funds. Their list includes Interac, Visa, Ecopayz, MuchBetter and Paysafecard. So, I opted to go with Ecopayz and the deposit was instant with the minimum deposit amount of $10 which is actually a fair amount. No charges were incurred with my deposits and I think that was pretty the industry standard, though some casinos might charge a fee on your deposits
Depositing methods
Withdrawal methods
Withdrawal times
Mastercard 1-3 working days, Visa 1-3 working days, Wire transfer 1-3 working days
Expert's profile
Simon Kasimu
I am an i-Gaming expert with years of experience on the online casino space. I spend most of my time trying to evaluate which is the best casino to spend my money and time in, and as a result, I have created a mass on interest in online casino reviews. I focus mainly on Canadian casinos, but I am also open to reviewing international casinos.
