Gioo Casino review (CA)

Gioo Casino, as most other casinos, offers a variety of bonuses to its customers. One of the most common bonuses is the 100% welcome bonus on the first deposit. To qualify for this bonus, all that was needed of me was to deposit at least CAD30 and claim it. It is crucial to know that the bonus comes with a wagering requirement of 40X for you to convert the bonus balance to real money balance. I decided to claim the bonus and see what perks I would get out of it. So, I deposited my CAD60 and received an extra CAD60 and 100 free spins. The 100 spins were divided into 20 free spins each day for the next 5 days.

There is also a second, third, fourth and fifth deposit bonus for returning customers. These offers are big and something worth a look. This is the correct way to make sure your happy customers come back and get more attention every time.

The gaming lobby at Gioo Casino is well stocked with games that will take you ages to completely play them all.

Slots account for the majority of the games in the casino, with common games titles being among the games that grace the slots lobby. The titles included Book of Dead, Wolf Gold, Legacy of Dead, Book of OZ and Starburst just to name a few. I was literally confused where to start since I also wanted to sample out a few new games. Anyway, I decided to go with Starburst and Wolf Gold and after a while I had made some losses and decided to move on to the live casino section.

The live casino is a thrilling section for people that enjoy an adrenaline rush. Being one of them, I decided to first check around the common games they had. There were roulette, blackjack, show games and baccarat for me to decide where to enjoy my casino time in. I first decided to go with the blackjack lounge, then decided to finish at the baccarats, and as always went with Sic Bo.

There was also a new game called Aviator. I was very reluctant to play it, since it wasn’t in the slots, Live casino or table games, but was highly recommended by the casino. The idea of the game was nice and once I got the gist of it, I literally spent the entire afternoon playing it before realizing that I was running out of my bankroll.

The Gioo Casino has two mobile versions of the mobile browser and the mobile app version. The two versions look identical and work almost the same way. For both the app and the mobile browser, the loading speeds were great and the interface was well augmented to fit the reduced screen size.

The mobile versions were very effective, more so for the live casino, because of the fast loading speeds of the casino. The camera quality was HD and I could clearly see everything that was on my screen without buffering or interfered with quality, something I really struggle a lot in other casinos.

Finally, the mobile version facilitates banking; both deposits and withdrawal from the casino, a feature that some mobile versions of casinos don’t accept. I really think that once you get used to the mobile version, you will have a hard time adjusting to the desktop version.

There are two basic ways of accessing support from the Gioo Casino; email and live chat options. Once you click the support icon, you get an email chat box, where you fill in your contact information as well as the message you intend to send to customer support.

The live chat option is also another way to contact customer support, of which I find to be the most reliable option. To access the live chat option, there is a message icon on the bottom right corner of each casino page. When you click it, you first get a robot that will guide you through your queries, and connect you to a real agent once it has established the nature of your queries.

It is important to note that the live chat option does not cater for bonus related issues, so in case you need help with bonuses, the email option is the way to go.

The account verification process at Gioo Casino is pretty straight forward. Upon signup, all I was requested was to verify my email and phone number, and my account was good to go.

I played and then decided to place my withdrawal request just to see if documentation was mandatory, but no documentation was requested. However, I still went ahead to send my documents for verification, just to assess how fast they would do it. To my amazement, within a day, the documents were already verified which I think was pretty fast compared to casinos that keep you waiting up to 3 days.

To ensure a seamless gaming experience, Gioo Casino has teamed up with various banking partners to ensure that the deposits and withdrawal go on without a glitch. For Canadians, the available deposit options include Visa, MasterCard, Mifinity, Ecopayz, Interac, InstaDebit and Paysafecard.

Personally, I went ahead and used Mifinity due to the fast withdrawal timeframes suggested on the website. Even though they state that withdrawal is instant, it took a whole day to reflect on my Mifinity balance, which was still a decent time frame. It is however important to note that in order to qualify to withdraw, you must at least wager 3X of your real money balance, which is absurdly high considering most casinos accept a 1X wager.