Pledoo Casino review (CA)

Pledoo has a big bonus package for new Canadian players. In total, you are in for C$3,000 and 225 bonus spins.

The bonus offer is divided into four parts, and you can get them naturally with your first four deposit. The bonus is as follows:

• 1. deposit: 100% bonus up to C$200 + 75 bonus spins
• 2. deposit: 70% bonus up to C$500 + 75 bonus spins
• 3. deposit: 50% bonus up to C$800 + 75 bonus spins
• 4. deposit: 150% bonus up to C$1,500

The minimum deposit to get each bonus is C$50, which is a lot. The bonus is a big one, but it does require a large deposit from you.

When it comes to the terms, there are some difficulties. The first being the wagering, which is 30x for both the deposit and the bonus sum. This is noticeably more than the industry standard and makes it hard to roll the bonus over. Fortunately, the spins have a smaller 45x wagering, which also is above the standard of 35.

It is also important to notice how Pledoo handles the bonus winnings. While you have an active bonus, all wins are credited as bonus balance. If you wish to forfeit your bonus, your bonus balance is voided.

All in all, this is an interesting offer. It is big, especially the last part, there's no doubt about that. The offer also comes with some big requirements, which make it hard to cash out anything from it. I would suggest you think the offer through before taking it. It is clear that cashing out is difficult and the forfeit rules are problematic, but it does give you a lot of bonus funds to try out the games.

Significant terms and conditions

• Minimum deposit: C$50.
• Wagering requirement: 35x (bonus + deposit)
• Bonus spin wagering: 45x.
• Bonus duration: 3 days.
• While bonus is active, all bets are made using the real balance and all the winnings are credited to the bonus balance.

Please gamble responsibly.

VIP / Special promotions

Pledoo has a loyalty program for all players. When you make bets on Pledoo, you also get Pledoo Points. These points can then be exchanged for free spins, super spins, mystery boxes or cash bonuses. You can also get milestone bonuses when you have gathered enough points to earn levels.

Pledoo is a big casino, there's no doubt about that. They have thousands upon thousands of games ranging from slots, scratchers, table games, live games and so on. It is easy to find high-quality titles from several amazing developers.

Speaking of game developers, Pledoo has signed up plenty of them. NetEnt, Microgaming, Yggdrasil, Pragmatic Play, Betsoft, Play'n GO and Quickspin just to name a few. It is not a surprise that the game catalogue is so big and full of evergreen slots and new releases.

When you first open the game lobby, you are greeted with several game categories. It is a nice way to ease you into the massive library instead of just slamming every single game on screen.

What I did really like was all the additional game filters. You can sort games by features like Books, Clusters, Branded, Vikings and so on. These always make looking for games much more easier and fun.

The only thing I found missing was big jackpot slots. Jackpot games don't even have a dedicated category, but as there aren't any notable titles, it is not really that necessary.

Finding good slots and playing them is easy. Even though they have a lot of options, browsing through them is made so simple that even a beginner can do it.

Desktop game information

• Games: 5900
• Slots: 5600
• Table games: 185
• Jackpot games: 30

Pledoo has gone all out with their live casino games. They have brought in several big suppliers, like Evolution, Pragmatic Play and Ezugi to provide you with some of the best live tables available.

The selection has some nice variance and you are not limited to just the classic table games. They have plenty of game shows, crash games, live slots and more.

Playing the game is also a delight. When I tested the games out, every single one loaded up quickly and played smoothly. The video quality was high on both desktop and mobile.

Pledoo really knows how a live casino should be done.

Live game information

• Total number of live casino games: 320

Pledoo's clear and bright design transfers well into the mobile world. The menu structure is properly thought out and the casino does stand out. It is very clear what every button does and all the commonly used features are planted straight to the overlay menu.

The casino works directly in your mobile browser, so you don't need to start downloading any apps to play. Just open the site, sign in and you are good to go. This means that it's also highly compatible, and works on all modern devices.

Playing games on your mobile is no chore on Pledoo. The games loaded up quickly and ran smoothly on my phone. Even the live casino streams were steady and clean.

In short, Pledoo mobile casino is a good choice. Well-designed, quality work.

Pledoo has plenty of options when it comes to deposits and withdrawals for Canadians. You can use credit cards, online bank transfers, eWallets and cryptocurrencies. They have a good list of accepted coins in addition to fiat currencies.

When you make a deposit, you choose the method first and then add your chosen sum. What I found problematic was that the default sum they chose was C$750. If I would have just accidentally accepted that, it would have been way more than I wanted to deposit. This is not something the casino should be choosing for me, even as a placeholder sum.

The minimum deposit is C$15, which is okay. It is important to note that using credit cards to deposit incurs a C$1 fee in addition to your deposit. The casino does state in their terms that all fiat deposits would have that fee, but it wasn't added to most methods.

The minimum withdrawal is C$25, which is on the bigger side. Not bad, but could be better. Pledoo does require a minimum turnover of 3x for all deposits if you play slots and 5x for other games. If you wish to withdraw before completing it, Pledoo reserves the right to charge you a 15% fee.

It's worth checking also the daily, weekly and yearly limits for withdrawals. They are shown to you when you sign up, and can also be found in the casino terms. They are not in any way abnormal, just something to keep in mind.

Depositing methods

Withdrawal methods

Withdrawal times

• Wire transfer 3-4 working days
• Interac 1-3 working days
• Neteller 0-1 working days
• Bitcoin 0-1 working days
• Ethereum 0-1 working days
• Litecoin 0-1 working days
• Dogecoin 0-1 working days

Pledoo Casino has a great customer service available for Canadians.

Everything starts with their FAQ section, which is filled with questions and answers. To make searching easier, they added a Top-5 questions list, proper question categories and a search bar to boot.

If the FAQ doesn't provide you with an answer, you can contact the support team. Pledoo customer service is available via email and live chat, and the best part is that the support is available 24/7. This is a wonderful thing to see and I always like it when casinos really put an effort into customer service.

When I tested the support, I got an answer in mere seconds. The agent was able to answer my questions quickly and professionally. This was just the kind of service I wanted to see. Great work Pledoo.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Just like every licensed online casino, Pledoo needs to know who their customers are. This is so that they can prevent money laundering and underage gambling.

The process starts with you providing the casino your basic information, like name and address. These are then later verified by asking you to send documents as proof to the casino. The casino will let you know when you need to send them, but it is usually done either right away or when you make withdrawals. There is some automatic features added on Pledoo, which means that some people may not have to verify their accounts until certain thresholds are reached.

When you need to verify your account, you can do so in your account settings. From the Account menu, you can find the Verification menu. If casino is requiring any documents, there is a yellow exlamation point next to it. There, you can choose the document type you are sending and securely transfer the file over to the casino.

This is a handy and straightforward method of verifying your account. I am always pleased to see a verification system that guides the player and tells them what to send, how to do it and does it all in a secure manner.

Pledoo is licensed and regulated by the Goverment of Curaçao. The casino is using strong encryption to protect your data and has safeguards to keep things secure.

One thing that struck me as a positive was the signup process. Unlike many other sites which just direct you to the terms and agreements, Pledoo actually had bullet points of the important stuff. This made me feel like the casino isn't hiding things behind some legal jargon.

When it comes to responsible gambling, Pledoo Casino still has a way to go. They do have an information page conserning safe gambling, but they don't offer any real tools for players to limit their gambling. You can set a cool-off period, but nothing else. If you want to self-exclude, you actually need to contact the customer support.

I was also a bit concerned by the word choices in their content. Their promotion page speaks of chasing big wins and claim that getting the bonuses will make it so you don't need to chase them. This is irresponsible and something you shouldn't be seeing.

We strongly advice you to keep your gambling in control and only play for entertainment purposes. Don't chase wins and stop when playing is no longer fun.