SpinYoo casino review (CA)

Immediately after verifying my email, there was a pop up urging me to make a deposit. When I chose my method, I was then asked if I wanted to accept the bonus. There were two options, which I thought were both great. I chose the 100% match deposit that was good for up to $100. I had to deposit a minimum of $10 to get in on the action but I felt that was fair. I deposited $60 and received $120 in total to play with. I could have opted for the $100% match deposit that was good for up to $1000 plus 20 free spins but I was fine with just a match bonus.

The wagering requirements for the welcome bonus sat at 35x deposit + bonus. While this isn’t the worst, it’s still a lot of cash I’d need to play through to get my winnings out. Also, once I took the bonus, I was locked in. Even though I was still using my own deposit, I was unable to withdraw as I was in the bonus. I noticed plenty of other bonuses along the way on offer as well. For example, as I was offered a Pragmatic Play monthly bonus on the game of the month. I also noticed there were more deposit bonuses past my first deposit welcome offer.

I was pretty impressed by the amount of games they host. There are over 1,500 slots to play and they had all the best in one place. Navigation was made easy thanks to the search navigation bar. I appreciated the extra stuff like the “i” for info when you hover over a title. Here, I was able to get an idea of the theme and the RTP.

I also had a good few options in the live casino with over 30 high-quality titles. In the live casino though, I experienced problems and was unable to load Evolution Gaming titles. I received a message that the games wouldn’t connect. However, I was able to play Microgaming titles. In the live casino, the games I could play took a long time to load and lost connection. The rest of the casino games were flawless so I'm not sure what was going on with their live dealer games.

I also noticed they had some Bingo titles, which is always nice if I was looking to take a breather from strategic casino games. The way they designed their games lobby made it easy for me to find things and expand the lobbies that interested me.

There were a lot of great things about the mobile version and some, not so good. I like that there’s no download necessary. I could just hop on through my browser and sign in. The graphics were crisp so I found it pleasing to the eye. Some games defaulted to landscape, giving me more playing space. I loved the fact there were so many games available on the mobile too. I could easily deposit or withdraw, speak to customer support, and accept bonuses. However, there were some significant drawbacks.

What I found though was when games loaded, it was a bit slow or it would pause for a moment. I had fast internet too so it couldn’t be blamed on that. When I was playing slot games, the reels would freeze or slow down at times. I would click on a title and SpinYoo wouldn’t respond so it was frustrating at times. Again, some titles I could play in the live casino while others I couldn’t. However, the mobile version lets you know that there is a Geo restriction. I guess because I’m in Canada, certain games aren’t offered to me.

I contacted customer support because I was having issues resetting my password. I got a fast response after going through the motions of giving them a bunch of details for security purposes. I liked that the agent called me by name and offered friendly, professional service. I received a manual email to fix the problem and Leo gave me a few extra details to help me get things right. I was really impressed with how quickly the problem was fixed.

When I went to withdraw, I received a message that I would need to have my account fully verified. I went to upload my photo ID and utility bill proving my Canadian address but it said I was already verified. I hadn’t gone through the motions of verifying my account so I don’t know why it was already verified. I can only assume it’s because I had another account verified by another online casino that was in partnership with SpinYoo. If that’s not a possibility, then it’s a mystery as to why I was already verified. I had only registered the day before so it’s quick verification. As far as the verification process, it looks like it would be easy to do with an up to date uploader.

I was happy with the options they had available for deposits. I used Interac eTransfer and it took less than 5 minutes to go through the process. The deposit was instant and everything was straight forward. I didn’t win anything at SpinYoo Casino but I thought I’d check out their withdrawal process anyway. I found withdrawals and deposits in my account. They let me know that no withdrawals could take place while a bonus was active. When I went to withdraw, I had to give them my banking information. Bank transfer was the default withdrawal option I had, which wasn’t ideal. I like the Interac process much better as it’s easier but this wasn’t available.