Casino Universe review (CA)

To help you get started, Casino Universe has prepared a welcome offer that is more convenient for new players. Sign up today and play real money games to receive:

• 1. deposit: 100% bonus up to C$1,000
• 10% cashback on all losses

To get the bonus, you need to use the bonus code BONUS100.

The cashback offer is ongoing so you can always look forward to receiving 10% of your losses back. Follow the below instructions to get started:

1. Sign up for a Casino Universe account
2. Verify your account by email
3. Make a deposit and Get your bonus
4. Play games
5. Receive 10% of your losses back

This casino offers 10% cash back on the net losses a player gets, this happens every Monday and only losses made from slot games count for the cash back bonus offer. The bonus has to be wagered 3x which is not so bad according to me, also the minimum bonus amount here is C$10. It is important to note that the cash back bonus will be forfeited after 24 hours.

Other than the cashback bonus offer, this casino also has a welcome bonus offer for your first deposit. It is a big one, but must be wagered 25x for the bonus and the deposit, which I think is outrageous.

Casino Universe has other promotions available like for example Wednesday Free spins and Friday Reload Bonus. For the Wednesday free spins, the only games that are permitted for the offer are Narcos and Narcos touch. The lowest amount permitted for this offer to be eligible is C$50.

Significant terms and conditions

• New Canadian players only, 18+.
• A minimum deposit of C$50 applies.
• Maximum bet while wagering is C$5.
• All bonuses are subject to a 25x wagering requirement for bonus and deposit.
• Various game contributions apply.

Please gamble responsibly.

VIP / Special promotions

Casino Universe enrols all new players automatically into the VIP program. In total, there are 12 levels, which players must climb between to receive better bonuses, rewards and goodies.

There are more than 3,500 casino games available in different shapes and forms. You can find a massive collection of online slot games, jackpot games, card and table games as well as live dealer games.

To help you navigate the mammoth game library, you can either search for games by game supplier or else by name.

The games are powered by leading game powerhouses, including NetEnt, Red Tiger, Play'n GO, Quickspin and Betsoft amongst many others.

If you are a big slots fans, you have plenty of games to choose from, including Reactoonz 2, Sakura Fortune, Starburst and Book of Dead.

If you want to try your hand at winning a jackpot, you can do so at games Jackpot Raiders, Divine Fortune, Holmes and the Stolen Stones, Dr Fortuno and Fruit Bonanza.

You can also avail yourself of various RNG games, including Blackjack, Roulette and Baccarat.

The games section is really well put together, there is a search bar where I was able to search for games by name and also I was able to filter games by provider, which made it a whole lot easier. Games were put in categories, slots, jackpot games, live casino and poker games.

Under slots I came across some interesting titles like Reel Rush 2, Wolf Gold which is one of my favorite ones, dragon's fire, and the famous Gonzo's quest. There was an option to play the games for fun which I like. I must admit that this casino has a very big game collection especially for slots.

I tried playing Dragon's Luck and with a CA$2 stake I was able to win CA$6 on my first spin, I wasn't so lucky after that as all my succeeding spins yielded nothing. I headed over to the lobby and tried a different game and this time Jackpot section where I tried Age of the Norse; ways of thunder, still with a $2 stake I picked auto spin and had 5 spins here I only managed to secure $2.40 which I was not so happy about but then again couldn't complain much. After playing this game I wanted to return to the lobby but I had difficulties finding the close button, even the back button wasn't working which was a little annoying.

Desktop game information

• Games: 3800
• Slots: 3500
• Table games: 80
• Jackpot games: 150

Players who are looking to spice up their gaming session can head to the Live Casino, which is powered by leading game suppliers Evolution and Pragmatic Play.

You can find the full collection of live dealer games, including classic titles as well as modern game shows.

You can try your hand at games such as Live Blackjack, Live Roulette and Live Baccarat. These games are available in different variations and bet sizes.

Alternatively, you can join one of the many game show rooms, such as Crazy Time, Dream Catcher and Monopoly Live.

Live game information

• Total number of live casino games: 260

If you fancy gaming on the go, you'll be pleased to learn that Casino Universe was created with a mobile-first approach. This means that there are no cumbersome mobile casino apps to download.

You simply need to browse to the site from your phone or tablet's web browser to pick up where you left off.

There are hundreds of games to play and you can take advantage of a variety of promotions on offer.

Using my android phone, I was able to access this online casino using the chrome browser and to my surprise it actually opened pretty well without any hurdles, the site runs smoothly on mobile just like it does on desktop.

I was able to contact customer support on my phone and also try out a few games where the quality of the graphics and sound was A1 all through. This casino is optimized for Android and iOS smartphones and so an app is not necessary even though it would have been an added advantage to have one.

Casino Universe accepts a range of fast payment methods once you use your Casino Universe login. The casino only works with the most trustworthy payment providers available.

• Credit & Debit Cards
• EWallets
• Direct Bank Transfers
• Prepaid Vouchers

Immediately after signing into my newly created account I had the option to deposit my account with any of the following options; Visa, Mastercard, Maestro, Paysafecard, Interac online, interact e-transfer, ecopayz and trustly. When it came to the deposits, I decided to go with ecopayz which was very fast and instant.

Also, I must admit that this was one of the fastest withdrawals I have experienced. Once I decided to withdraw, it took me almost 10 minutes for the funds to reflect in my ecopayz wallet, which was extremely nice of casino Universe.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-3 working days
• Visa 1-3 working days
• Wire transfer 3-5 working days
• Skrill 1-3 working days
• NETELLER 1-3 working days
• Trustly 1-3 working days
• PayPal 1-3 working days
• Maestro 1-3 working days
• Neosurf 1-3 working days
• EcoPayz 1-3 working days
• INSTADEBIT 1-3 working days
• iDebit 1-3 working days

Casino Universe has comprehensive FAQ pages that cover all relevant topics. However, should you require to get in touch with a member of the customer support team, you can so via one of the below methods:

• Live chat
• Email: By filling out a contact form

This casino offers a number of ways of contacting customer support, they have 24/7 support via email and also live chat between the hours 8:30am to 00:00 am CET. I tried contacting them via live chat which is the easiest way and was able to get a response approximately 7 minutes after I first made contact. Even though the agent assigned was pretty helpful I still wish they had a quicker response. Despite this they also had a FAQ section on the page which is a great thing.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Casino Universe is obliged by law to verify all players' age and identity. Casino Universe does checks electronically and automatically.

There is some information that the casino is unable to verify automatically. You may be asked to send in the following documents, but not limited to:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

After creating my account, I had to verify my email first before I could have access to the casino, and therefore I had an email sent to me that asked me to verify after which I was able to start using the casino.

Even though they claim it is mandatory to verify documentation before withdrawals, I wasn't asked when I made my first withdrawal, although later on, I decided to send just to see how long it took. So, I uploaded my Passport and my Bank statement and within the day, I was already good to go.

Gambling is a form of entertainment, which is meant to be enjoyed responsibly at Casino Universe. It is not an easy way to make money, and you should never play with money you cannot afford to lose.

If you start to feel uncomfortable with your gambling patterns, you can avail yourself of the following options:

• Self-Assessment Test
• Daily, Weekly and Monthly deposit limits
• Self-Exclusion

If Casino Universe notices that you are exhibiting signs of problem gambling, the casino will contact you to discuss options such as deposit limits or other restrictions.