Casino.com is one of Canada’s hottest gambling domains. It’s home to hundreds of top-rated slots, several of the industry’s biggest bonuses, and massive progressive jackpots. Throw in an action-packed Live Casino and some solid Customer Support, and you have what many consider to be the perfect online casino.
You'll be able to win real money when you open an account with the casino. com.
Not only will you enjoy the variety of games at Casino.com but you can be confident that your details will be secure. Casino.com makes sure that you have a fun and entertaining casino experience while taking you privacy and security very seriously.
Players can reach support 24 hours a day, seven days a week by e-mail, phone or an instant live chat. Don’t miss out and play at Casino.com today!
The home page has some of the favorite characters gamers love with a nice intro to your bonuses. Good first impression and easy direction to grabbing bonuses. The front page has some beautiful graphics and the option to “Play Now” with easy instructions on how to start your journey at Casino.com. The Canadian version of the site prominently displays they offer Interac as a payment option. I thought that was pretty intuitive actually.
Registration was a breeze. Once I registered, I was redirected right to the Cashier so I could easily put down a deposit. You don’t really get into the casino fun until you’ve registered. The site offers crisp, moving graphics. However, it wasn’t always easy to find what I was looking for. Their navigation for games was a bit sad and even finding the customer support or account verification took more digging than necessary.
When you start playing on Casino.com, you get to enjoy their massive bonus offer. Casino.com gives all new customers an amazing welcome package, which has bonus money and free spins galore.
Get a total of C$1,000 of bonus money and 200 free spins!
When you make your first deposit, you get the same amount in bonus money up to C$250.
After depositing, you are eligible for 200 free spins as well. All free spins can be played on any of the Age of the Gods slots series games. You get 40 spins when you make the first deposit and then 20 spins per day for the following eight days.
When you're done with your first bonus, you can take the same deposit bonus offer for your three next deposits as well.
The minute that you register fully, you’re going to see a pop up that offers a 20 no deposit free spins bonus. I played it and then put down my first deposit to gain even more leverage on my play time at Casino.com. After I put my first deposit down, there was a pop up window letting me know I unlocked 200 spins. I got the option to accept the free spins where I would receive 40 spins per day for 8 consecutive days. I also got an extra $60 to play with. Thank you 100% match bonus. I accepted the bonus after seeing what the wagering requirement was. I was okay with the 40x wagering requirement as it’s only a little above the norm.
Also, mad props to them for saying that right off the bat in the pop-up window that followed my deposit. A 100% match bonus and 200 free spins a generous in the industry. Gotta love the transparency on bonuses too. They let you know what percentage each game type offers in terms of play through. Being the slot fan that I am, I’m good to go as my wagers are 100%.
The match bonus was added to my account right away but to get your free spins, I had to go to my account and head to game spins. Here, I was able to choose from a few slots. I chose Age of the Gods, Norse Ways of Thunder.
First deposit bonus code
You don't need a bonus code to claim Casino.com's first deposit bonus.
Significant terms and conditions
- Minimum deposit: C$20.
- Max winnings with free spins: C$100.
- Wagering requirement for free spins: 20x.
- Wagering requirement for bonus: 40x.
- The Welcome Bonus and free spins are only available to players depositing via Card (Credit or Debit), Bank Transfer, Boku or PayPal.
- Please note that all bonus funds have betting restrictions in place as part of our efforts to combat bonus abuse.
Extra and no deposit spins
Upon registration all new players will receive 40 no deposit free spins. On the side of the 1st deposit bonus, all players will receive further 160 free spins, 20 immediately after the deposit and 20 per day for the next eight days. Free spins are to use only on any Age of the Gods slot games (making a total of 200 free spins).
VIP / Special promotions
The higher you climb up the VIP ladders, the better personalised offers you will receive. Casino.com VIP-program has bronze, silver & gold levels plus VIP and VIP Elite levels.
Gamification taken to the next level
A new thing that Casino.com has also launched lately, is its Gamification feature CaptainUp. Using the technology from CaptainUp Casino.com introduced an innovative and exciting user experience that brings its product to a whole new level.
Players will be presented with challenges, badges & trophies for their achievements and a loyalty program, which makes the user's journey fun, engaging and rewarding.
Over 350+ games are in the selection from some of the best game providers in the industry. You'll find plenty of online slots, jackpot games, table games and live casino games!
Personally, Playtech slots aren’t my favorite and there weren’t many other providers so I wasn’t super impressed with the games. I find that they don’t pay out great and there’s a lot of high volatility games. Loading times on my laptop were agonizing at times but fine on the mobile version. Also, the game navigation isn’t spectacular.
You can search for a game but the types of games aren’t broken down into subheadings. You just scroll down and look at the slots section for example. Then you can choose “show all” to see the collection of slots. It’s not an ideal format for finding games as it’s all just a bit too general. I found it a challenge to dig in and find the style of games I would want to play with a search navigation bar.
Desktop game information
Desktop game providers
Playtech games of the casino are customized and can be found on mobile, for all iOS & Android devices, with the most popular games as Gladiator, The age of the Gods series, White King, Beach life, Savage Jungle, Cat in Vegas, Gladiator, Jackpot Giant, DC games like Batman series, and best NETENT games Starburst, Gonzo Quest & Jack and the Beanstalk.
Casino.com mobile app can be downloaded directly from the website.
I like the mobile version from the browser. It has a lot of pluses to it, including subheadings. You don’t sacrifice anything here either. Everything is accessible and the graphics are just as stunning. The site runs well other than a lag when signing in. I played the live casino Quantum Roulette and experienced no interruption.
I decided to install the casino as the option was there. I didn’t see the point of downloading it when the mobile site works seamlessly from the browser of my Samsung anyway. As this install wasn’t coming from Google Playstore, my security wasn’t happy. The sign in and other parts of the downloadable version were off-kilter. For the deposit button, you could only see “Depo” for example.
Mobile game information
Mobile game providers
Live casino games as Roulette, Baccarat and Blackjack are available on Casino.com, and recommended with amazing experience that gives you the feeling that the live dealer stands just in front you.
Live game information
Total number of live casino games: 40
Live game suppliers
Casino.com gets a lot of daily users and not just from Canada. After remonstrating you can start a window for a live chat , and the team will be happy to help you out.
Casino.com operates with two licenses from United Kingdom Gambling Commission and Gibraltar authorities. Such licenses also mean that the quality of the casino is good – not only its games, safety first!
Casino.com has SSL encryption, which is used by banks and protects your personal and financial info from the third parties. Casino.com is safe!
Should you have any queries, casino.com has 24/7 help available to you, and happy to help. You can reach Support by Email, Phone, or even via an instant chat.
Once I found live chat, it was great. They don’t have a live chat button so you have to go to the bottom of the page, find help, click a few more buttons. Casino.com has 24/7 service and you can email or call two different numbers, one of them being a toll free number. I had to talk to customer service because I was having issues with depositing money into my account. My question was answered quickly and I got a sound solution. I also like that I received an email when my attempt to use Mastercard didn’t work. The email had a button that led me to live chat. Nice feature.
English, French, Finnish, German, Italian, Norwegian
Email support languages
English, German, Italian
Live support languages
Phone support languages
Casino.com is operating under the industry regulations and therefore as asking all players to verify their accounts before withdrawals can be made. Players will need to provide the following documents:
- Proof of ID
- Proof of address
- Proof of payment method
I didn’t have to give the casino documents or any form of verification upon my first deposit. I did it on my own time to speed up the withdrawal process when the time came. Documents are submitted by easily attaching documents in the sections they have laid out. You just click on the + symbol and upload documents in various forms. I used PDF and JPEG. They loaded quickly and easily.
Photo ID - I went to upload my ID, which they let you know will be given to a third party for verification. However, the button wasn’t responsive so I couldn’t take this step for verification.
Proof of Address (Utility bills)
Images of your debit/credit card. The max size for images is 20 MB.
Other - This section came in handy. I was unable to upload my passport photo into the Photo ID section, I uploaded into “Other” instead.
I received messages to my email stating it would take up to 72 hours to verify. I received approval the next day and in the end, I was verified within 24 hours.
There are a few payment options accepted and each transaction is safe and secure.
In the Cashier section, there was a long list of payment options. I wanted to use my Mastercard but it wasn’t included in the list so I added it as there was an ‘add card’ option. Then I was redirected to the page where I could deposit some money to play the bonus and get the party started. I opted to deposit $60. I had to put in my CVC number from my credit card. I noticed that you can also put in a promo code at this point.
However, my Mastercard wasn’t accepted. The casino gave me a message that the transaction was cancelled by the payment processor. I went to attempt a different card and had my challenges getting the deposit page to load. As per customer support’s suggestion, I used the Interac payment transfer method, which took less than 10 minutes. Fast deposit at this point but Interac e-transfer was the third option I tried. The whole deposit process took about 30 minutes.
Now for the withdrawal. I went to ‘Cashier’ and then to ‘Withdrawal.’ I found that the loading time for the withdrawal page lagged here. When you go to withdraw, there is bank transfers and the etransfer option available. I was easily able to use the same method of withdrawing as I did for my deposit. You have to have at least $25 in your real balance. They asked me verify my account, which I have already done and was already approved for. My option was to verify my account again or send the Casino.com support team a message. I sent them an email to let them know I was already verified.
I received an email letting me know that the request for withdrawal will be processed in four days. That’s a longer wait time than other casinos but they do mention that once you’re higher up in the VIP level, you get faster withdrawals.
Mastercard 0-3 working days
Loraine Couturier is an expert casino reviewer for Bojoko. You'll often find her uncovering the legit truth about her experiences with online casinos. It is her mission to help you source out the best casinos. Loraine has been working with online casinos over the past 2 years while traveling the globe.