Casino Classic casino review (CA)

Always a pleasure to be given the chance to be an instant millionaire without a deposit. The opt in here is get one spin on Mega Vault Millionaire for free. That, or you can take part in the bigger bonus of 40 spins by putting a minimum of C$1 down. I opted to pay C$1 for 40 spins. Actually, I put $60 into my account and the game popped up immediately. In total, I received 41 free spins. I didn’t win the millions but I had a blast for C$1.

Wagering requirements are substantially higher than most casinos at 200x. Most casinos will have much lower requirements. It’s like climbing Mt. Everest in flip flops trying to get winnings back from your bonus. Once the fun was over with that, I was redirected to all the other bonuses and promos on offer. For putting down my deposit, I also got a 25% match bonus up to $250. I didn’t put down a second deposit but I was offered a 100% match deposit bonus up to $200 if I did.

I had no problem navigating the games section. The upload time was a bit slow on the laptop but that soon changed when I installed the casino. All in all, upload time was pretty fast but you can’t try slots unless you’re signed in so looks like no demo mode here. I sussed out the slot situation and clicked the heart to collect my favorites. This allowed me to access them easily in the Favorites section. Love that feature.

Sorting out the games in Casino Classic was easy too. You could even search for slots based on their pay lines or number of reels. It was a bit disappointing that I couldn’t play the live casino because of a Geo restriction. The video table games would have to do. That being said, I tried to play video roulette and a message popped up that a general error had occurred. There seemed to be a bit of jenkiness when it came to table games. So I stuck with slots and they didn’t let me down.

Tried my luck on the progressive slot Atlantean Treasure, Mega Moolah and won a quick $100 so that kind of made my day. Softened the blow on the table game issues.

I tried to find an app in Google Play but there wasn’t one. No problem because I just jumped onto my browser and signed in. All info was there and I was ready to play. I should mention though, there wasn’t an obvious sign in area on the page. I was lucky enough to find it at the bottom of the Sign Up page.

There was a bit of a lag when I went to go to the games area. I do like that there is good navigation in the mobile version for the games. You can search by new game, last played, and 3 or 5 reel slots. There are more options as well. The graphics look on par but loading time was a bit slower than at the normal casino. I was playing some slots and found there was some lag time with slots that had faster-running mechanics save for roulette where there was no lag at all.

Right, so Casino Classic customer support was the bomb the first time I talked to them. I chose live chat on both occasions. I also noticed there is an email address for customer service but I was itching for an answer right away. I had to speak with support because I couldn’t put my deposit down for some reason. They helped me really quickly and were able to pinpoint the issue within 5 minutes. Not only that, they let me in on the hottest games and the free spins offer on Mega Vault Millionaire.

Once I put in my payment information, I was immediately sent to verify my identification. I could use any official photo id such as a driver's license, provincial ID, or passport. They give you detailed instructions on how to produce your ID and you have a few options. You can upload an image from your computer (or phone) or just use your webcam to take a photo. They had it set up so I could use my webcam to take a picture of my passport. All I had to do was line my passport up properly and verification took seconds. Verification was pretty much immediate and I was good to go.

This is where things started to break down for me and Casino Classic. First impressions were pretty good as they offer many different payment methods. Canadians love their Interac, our most trusted way to bank online. However, I was surprised Paypal wasn’t in the mix for the Canadian crew. While I was depositing my first $60 into my account, there was one glitchy part to it. My full name wouldn’t fit in the name section. They hadn’t allowed for enough symbols.

My first attempt to deposit was thwarted when I used my Visa card. When I checked my status, the casino let me know that my bank declined the transaction. So, I had to call my bank and unblock the card. In the end, I used my Mastercard and it went through right away. Once processed, they immediately redirected me to a page where I could take advantage of the bonus. I received a message on my cell thanking me for the deposit.

The saga didn’t end there though. I wasn’t able to withdraw back onto my Mastercard despite the site saying you could. I was able to use Interac but have not heard from them whether this is legit. The casino sent me an email saying they’re obligated to return funds to the method I deposited. Runaround are the words that come to mind. I received an email three days after the withdrawal request. Casino Classic let me know the request has been processed. I also got a text with a password in case auto deposit isn’t enabled yet. They let me know the time frame for when I can expect the money in my account (1-3 days). In the end, I received it in one day.