Tortuga Casino review (CA)

Tortuga Casino goes heavy on the bonuses and has perks for both players new and old.

When you start playing, you get to choose between a regular welcome bonus offer or a high roller bonus.

Make your first deposit and you can get either the sailor offer, or the commander deal:

• 120% bonus up to C$1,200 or
• C$400 bonus with a minimum deposit of C$300 + 14 days of VIP benefits

When you are done with your first deposit bonus, you can take several repeating offers. There are weekly deals, seasonal offers and plenty more.

The bonuses on Tortuga Casino are nice. The terms are fine, though the bonus wagering requirement of 40x is a hair over the industry standard.

The only other term you should pay attention to is the maximum bet limit while wagering your bonus. If you place bets over C$5, you will face issues when you are trying to withdraw wins from bonuses.

In general, Tortuga is a fair casino when it comes to bonus offers. To me, the larger than average bonus percentage and a high ceiling are worth more than the small increase in wagering.

Significant terms and conditions

• New players only, 18+.
• Minimum deposit: C$10.
• Wagering requirement: 40x.
• Max bet while wagering: C$5 or 25% of total balance.
• Bonus expires in 14 days.

Please gamble responsibly.

VIP / Special promotions

Tortuga Casino loves their active players and reward them handsomely. They have a VIP program and a Loyalty program.

Basically, it all comes down to playing on the casino. The more you play, the more points you earn and more perks you will get.

The Loyalty System is themed around pirates, just like the rest of the casino. You will get to open chests of improving quality and find better and better bounties.

Tortuga Casino has a lot of games, and some pretty big developers on board as well. Though, not all is right when it comes to games, and the biggest issue is browsing them.

Let's start with the positives. Tortuga has around 1,500 games from suppliers like NetEnt, Pragmatic Play, Play'n GO, Betsoft, Quickspin, Red Tiger and so on. This is a great start, as you are sure to find high-quality titles and a lot of variety.

Simply put, if you just check the what games they have, everything is golden. The list is vast and has something for everyone.

But there lies the biggest issue Tortuga Casino has, and that is the actual list of games. The casino menus are very poorly organised and the games aren't filtered correctly. It is actually hard to see all of the games available.

For example, when I checked the Jackpot category, I only saw one game, which just isn't right. Searching by name, I found a lot of mid-sized progressive slots. But I know these titles by heart, can the Joe Average say the same? They might not be able to enjoy those slots as they are nowhere to be found.

The only way I was able to see the vast amount of games was the search field. By searching individual letters, like "A", gave me a thousand slots more than just clicking the All Slots category.

This is very frustrating, as Tortuga Casino has a lot to offer. It is a shame that the player needs to jump through hoops to even see them.

Desktop game information

• Games: 1500
• Slots: 1300
• Table games: 40
• Jackpot games: 20

Tortuga Casino brings you a fine selection of live casino entertainment from Evolution Gaming, the big dog of the industry.

Live games follow the exact same pattern as the rest of the casino. There are plenty of great games and a lot of variety, but finding them isn't that easy.

If you just click on the Live Casino tab and start browsing the categories, you will only find a fraction of the games that are really there. This makes things difficult especially for newer players who don't know what games exist.

The games themselves are wonderful and they work like a charm. I got no complaints in that department at all. The games are from Evolution, which means that they work well, they run fast and the staff know their stuff.

So, my advice to you is to use the search field and the provider filter. Just type in A and choose Evolution, and you are in for a treat. Maybe change it to E, T or some other common letter and see what pops up.

Live game information

• Total number of live casino games: 90

Tortuga Casino is designed well and adapts to mobile devices perfectly. The casino doesn't have a dedicated app, so you don't need to download anything to play. Just open your browser and hop in, that's all.

The visual design works nicely in a mobile environment. The dark casino theme is easy on the eyes and the gold menus are clearly visible. The user interface is one of the stronger points of Tortuga Casino.

Mobile players are treated to the same games as on the desktop casino. This also means that the same category issues are also present on mobile. To get around this on the smaller screen, I would advice you to favourite the games you like, so you can find them easier later.

The games themselves work nicely. I tested out several slots and live tables, and had no issues whatsoever. Everything loaded up quickly and worked perfectly. It was a very pleasant experience playing on my phone.

Tortuga Casino provides their Canadian customers with a nice selection of different methods for depositing and withdrawing. They are also a crypto-friendly casino, so you can use your coins to play as well.

You can find all the usual suspects, like Visa and Mastercard, as well as Interac, EcoPayz, MuchBetter and Flexepin. The whole deposit process is laid out clearly and going through the steps is a breeze.

The minimum deposit is C$10, which is something I always like to see. Low limits make playing a much less stressful event.

One thing that might seem confusing at start is that the Withdraw button is nowhere to be seen. Tortuga Casino has made a decision to take it out of sight if you don't have anything to withdraw. This is an odd choice, but nothing too bad. When your account has something to withdraw, you can find the button in My Wallet tab of your account settings.

Tortuga Casino processes all regular withdrawals within one business day. They do say that their withdrawals are lightning quick, which is true if everything goes right. If there is a need for additional verifications or the sum is over a certain threshold, the process may take more time due to different manual checks.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days,
• EcoPayz: 0-3 working days
• MuchBetter: 0-3 working days
• Interac: 3-5 working days
• Flexepin: 0-3 working days
• Cryptocurrencies: 0-1 working days

Tortuga Casino takes pride in their customer support. You can get help via multiple avenues, like:

• Email
• Live Chat
• Phone +1 613 416 86 46

Support is available at different hours depending on the method. Email support is 24/7, while live chat is available is open between 2:00 am and 2:00 pm MDT and phone support is open between 10:30 am and 06:30 pm MDT. Judging by these hours, live chat is aimed at European players and phone support is for Canadians.

There is one thing I don't like about Tortuga's live chat support, and that is that the service is only available for logged in customers. There are times when you have problems logging in, and that is when the live support would be very useful, but alas, you won't get it this way.

That being said, the level of service is great. I checked the live chat support and was amazed at how well it worked. I did get a French welcome message, even though I was on the English language page for Canadians. That was not a problem though, as my question was in English, so the support agent switched to English immediately. Julia was able to answer my questions quickly and politely. This was one of the fastest answering support agents I have met, and I was in and out of the chat in just a few minutes.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅
  

Tortuga Casino follows the gambling laws and regulations, which means that they need to know who their customers are. The KYC, or Know Your Customer process is a mandatory thing for every casino and player.

You are required to provide the casino with copies of certain documents as proof of your personal information.

These documents may include:

• Proof of identity - passport, driver's license...
• Proof of address - recent utility bill...
• Proof of deposit - photo of the card used, screenshot from online bank...

You can't upload any documents before they are requested. Your account settings has a Documents tab, which shows you the documents that are required at any given moment.

You may be asked to verify your account at any point at the casino's discretion. This may not happen quickly for everyone, but eventually, you will need to complete the verification process.

Tortuga Casino has a gambling license from the Government of Curaçao, who then regulate the casino and its operations.

The casino is built with modern encryption and data safety in mind. Your personal information and transactions are kept safe from prying eyes.

Tortuga Casino also promotes repsonsible gambling. They have a dedicated page for it, which also has helpful information on safe betting rules.

You can set yourself some limits in your account settings. Under the Play Safe tab, you can find:

• budget limits
• self-exclusion

Budget limit lets you set a sum and time frame to limit how much you can deposit on the casino. For example, you can set it to C$100 per 7 days. Self-exclusion options have multiple time options from one week to indefinite.