PalmSlots Casino review (CA)

PalmSlots has a generous welcome bonus package for new Canadian players. You are in for a total of C$1,500 in bonus money.

The bonus package comes in four parts with your first four deposits. Just use the bonus codes and you can get the following deals:

• 1. deposit: 100% bonus up to C$300 with bonus code PSWEL200
• 2. deposit: 50% bonus up to C$375 with bonus code PSWEL250
• 3. deposit: 50% bonus up to C$375 with bonus code PSWEL50
• 4. deposit: 100% bonus up to C$450 with bonus code PSWEL300

The welcome bonus package is a big one, even though you don't get any bonus spins with it.

Unfortunately, the bonus terms are on the higher side. The minimum deposit is C$30, and your wagering requirement is 40x for both the deposit and the withdrawal. The wagering especially is high and can make cashing out difficult.

While you have an active bonus, you can't request a withdrawal, which is terrible. The bonus does expire after 21 days from activation and it is automatically removed from your account. The real kicker here is that if the bonus expires, your real money wins are also removed from your account. So, make darn sure you know the terms if you want the bonus.

The bonus is a good way to test the casino and get more play time. The terms on the other hand are bad and especially not being able to forfeit the bonus is downright horrendous.

First deposit bonus code

PalmSlots's first deposit bonus code is PSWEL200.

Significant terms and conditions

• New players only, 18+.
• Minimum deposit: C$30.
• Wagering requirement: 40x (D+B)
• Bonuses expire in 21 days from activation.

Please gamble responsibly.

VIP / Special promotions

PalmSlots VIP program rewards you for being an active player. You get prefential treatment if you are a VIP, which includes exclusive bonuses, cashback deals, dedicated VIP staff at your disposal and other great perks.

The casino's VIP account managers are constantly monitoring players and if they see that you meet their standards, you are invited to join the VIP Club.

PalmSlots is a big casino, and that is the major draw of the site. They have a ton of games from some of the biggest developers in the industry, as well as some unique and cool smaller studios.

The catalogue is bursting with great slots of all kinds. Jackpots, Megaways games, Bonus Buy slots, video slots, classics and so on. The games are even organized in nice categories to make finding stuff easier. In addition to slots, you can find plenty of table games, video pokers and casual games.

The categories are actually one of the better features of PalmSlots. With a game library this large, you need to have ways to find stuff easier. Here, there are multiple pre-made filters, as well as a quick developer search and search-by-name field.

One thing I did notice about the game catalogue was just how well it is optimized. Usually when you start loading a couple of thousand slots on screen at once, your browser starts choking. Here, it was nothing like that. PalmSlots lobby was smooth and fast even with every single game icon loaded in one tab. That is remarkable.

PalmSlots Casino has an amazing tech team. The site is built really well and playing the games is easy. While testing the site, I encountered no slowdowns, no loading issues, or hiccups of any kind.

Desktop game information

• Games: 3700
• Slots: 3400
• Table games: 120
• Jackpot games: 135

Live casino games are all present and counted for. The games come from popular game studios, like Pragmatic Play, Lucky Streak, Vivo Gaming and Betgames.tv. Though, the last one is a bit unique and has its own category called TV Games.

PalmSlots live casino library has good variety when it comes to games. There are all the classics in different styles and bet sizes, as well as game shows. The focus is on the traditional titles, and thus, games like blackjack, baccarat and roulette make up the clear majority of the available options.

PalmSlots live casino is made for players who want to experience the traditional table games in a more social environment. The lack of more unique titles does hinder the whole, but seeing how the quality of the games is high, those few that are there make up for it.

Even though you are presented with a lot of tables when you open the Live Casino section, there are a couple of more hidden in there. If you open the studio lobbies, you can find even more tables there. These games are basically just different variations of the same games, so there are no big surprises there.

Live game information

• Total number of live casino games: 120

PalmSlots mobile casino works directly in your web browser without any apps to download. The casino is compatible with all modern devices and can easily adapt to screens of all sizes.

The casino platform runs perfectly on mobile. The menus, categories and game icons are correctly sized and you don't have any issues clicking on the right stuff even with bigger fingers. PalmSlot tech team has really done their homework and made the mobile environment work like a charm.

You can find all the same games and features on mobile that you would on desktop. You are not missing out on anything, and it is easy to just play on mobile all the time.

When I tested the mobile site out, I found everything to run smoothly and the games load quickly. If you just consider the platform and the mechanical stuff, this is one of the better casinos I have played on.

PalmSlots is an international casino with a ton of options for deposits and withdrawals. This means that Canadians have their own available methods, inluding Interac, credit cards and Mifinity. PalmSlots is also a crypto-friendly casino, so you can deposit using multiple different cryptocurrencies, like bitcoin, lite, ethereum and so on.

The minimum deposit is C$5, which is amazing. The different methods do have different minimums, but having that low with Interac is remarkably good. Their minimum withdawal is also nice and low at C$10.

PalmSlots may ask for additional documents depending on the chosen withdrawal method. This is part of the KYC process and needs to be completed only once.

It is important to note that requesting multiple withdrawals in a period of 30 days incurs a fee of 8%, so make sure you withdraw all you need in one go. This way you don't need to pay additional charges. You also need to complete a 5x rollover for your funds before you can withdraw any winnings, which is abnormally high.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Interac: 0-3 working days
• AstroPay: 0-2 working days
• Jeton: 0-2 working days
• Cryptocurrencies: 0-1 working days
• Mifinity: 0-2 working days

PalmSlots customer service is fast and efficient. The quality of service is good and the support agents really know their stuff.

You can check the casino's FAQ section for answers first, but there isn't much there. I would like to see it expanded, as a good FAQ can ease the pressure from the actual customer service team.

If you need to contact the support, you can do so via:

• Email
• Live chat

The support team is available 24/7, which is always great. When I tested the support chat, I got help in no time. An agent was in the chat before I was even finished reading the welcome text stating that someone will be here in a moment. My questions were answered straight away, though you might want to be logged in before you start the chat. The support is better if they are speaking to an actual account holder.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

In accordance to gambling regulations, PalmSlots needs to know who their customers are. This process starts by you providing your personal information when you sign up and later uploading more information as needed.

At any point at the casino's discression, you need to send them documents as proof of your information. These documents may include the following:

• Proof of identity
• Proof of address
• Proof of deposit

The casino will let you know when they require these documents and inform you how you can upload them. Unfortunately, this can't be done manually before you are asked.

Usually the request will be made when you either deposit money to your account or request a withdrawal. The casino will hold out paying any winnings until the documents have been checked by the casino staff.

PalmSlots operates in Curaçao, and has a gambling license from the Government of Curaçao. They regulate the casino and watch over their operations.

The casino is built to protect their customers. They use heavy encryption on their site and thus, your personal information and transactions are safe.

When it comes to responsible gambling, PalmSlots doesn't really do much. They have a page dedicated to the subject, but it is fairly shallow. You can read about the subject, see the self-assessment questions and find links to external help services, and that's about it.

There are no responsible gambling tools available for the player, and you can't limit the time or money you spend on the casino. The only thing you can do is ask the customer support to close your account.

This is something where PalmSlots has a long way to go to be a properly responsible casino. We advice that you keep a close eye on your gambling and try to stay in control on your own. If you ever feel like you are losing control, contact the support services, like Gamblers Anonymous or Gambling Therapy right away.