- Responsive mobile version
- No withdrawal fees
- KYC only asked when the withdrawals exceed $4000
- FAQ section contradicts other info on the site
- Support only via contact form, slow to respond
- Some table games refuse to load
Dux Casino (CA) is an interesting casino with a lot to offer. As a Canadian casino, they know very well what makes players tick and as a result, they have catered to players' every whims.
You are greeted with a generous welcome package, but there are also plenty of promotions and offers designed to reward you throughout the week. There is also a VIP program available with plenty of perks and benefits.
When it comes to games, you can find thousands of quality casino games by leading game suppliers Evolution Gaming, Pragmatic Play, Red Tiger, Betsoft, Microgaming and NetEnt amongst many others.
Besides online slots, you can play a wide range of jackpot games, card and table games as well as live casino games.
You can avail yourself of a variety of payment methods to fund your account, including popular methods Instadebit and Interac.
Keep on reading to learn more about Dux Casino and what is in store for you as a player.
Dux Casino has a beautiful website and a variety of slot machines. Most of their games are from popular software companies and many popular games are available. The website also offers a generous welcome bonus that can be claimed up to the third deposit. There are many options for making deposits and withdrawal depending on the services available in your location. However, the site seemed not to be responsive enough and I almost concluded they don’t offer live dealer games as most of their tables were closed. Another thing that discouraged me about the site is the unavailability of live chat. You can only contact the support team through e-mail.
There is a welcome package worth C$750 + 150 free spins awaiting all new Canadian players. Sign up for a free account and make a minimum deposit of C$30 or more to claim:
- 1st deposit: 100% match deposit bonus up to C$225 + 150 free spins
- 2nd deposit: 75% reload bonus up to C$225
- 3rd deposit: 100% deposit bonus up to C$300
Signing up online takes a couple of minutes. Follow the below simple steps:
- Sign up for a Dux Casino account
- Verify your account by email
- Make a minimum deposit of C$30 or more
- Your sign-up offer will be credited to your account
- Make more deposits to claim reload bonuses
Dux casino offers a 100% welcome bonus and 55 free spins. While the FAQ section says the bonus has a wagering requirement of 30x, the bonus terms and condition says 40x the wagering requirement. The bonus can be used to play most of their slot games and table games contribute 5% to the wagering condition. Although I didn’t accept their bonus, I think the 40x wagering requirement is not too high if you consider the fact that only a few games are excluded and slots contribute 100% to the bonus requirements.
First deposit bonus code
You don't need a bonus code to claim DuxCasino's first deposit bonus.
Significant terms and conditions
- New Canadian players only, 18+.
- A minimum deposit of C$30 applies.
- Bonuses are subject to a 40x wagering requirement.
- Max. bet while wagering: C$10.
- Free spin winnings are capped at C$80.
- Various game contributions apply.
Please gamble responsibly.
Extra and no deposit spins
On top of the bonus cash, players also receive 150 free spins on John Hunter and the Book of Tut
When you make your first deposit, you get 50 spins right away. The rest of the spins are credited you in batches of 20 spins a day for the next five days.
Winnings generated from the free spins are subject to a 40x wagering requirement.
VIP / Special promotions
All players benefit from the VIP program as soon as you sign up for an account and make your first bet. The more points you generate from making benefits, the higher you will climb between levels.
Each level rewards you with bigger and better prizes, including up to 100 free spins and big bonus cash gifts.
DuxCasino has thousands of casino games on offer for Canadian players. To help you navigate the game library, you can pick by number of paylines, RTP or volatility. This is a handy tool for players who know exactly what they want from the online gambling session.
You can find slot machines, card and table games and daily drops and wins amongst many other options. The games are supplied by leading game suppliers, including the likes of NetEnt, Microgaming, Betsoft, Play’n GO, Booming Games and Evolution Gaming amongst many others.
Amongst some of the most popular slot titles on offer, there is Book of Dead, Starburst, Reactoonz. Valley of The Gods and Legacy of Dead.
There is also a small collection of daily drops and wins supplied by Pragmatic Play, including Wolf Gold, Mustang Gold, John Hunter and the Book of Tut and Wild Walker.
Dux Casino has a good collection of games. The games are sorted into slots, table games, live games, Jackpot games, recommended by Dux Casino, and Drop and Win. Slot machines are the majority as should be expected. But there are also 72 table games. The games are supplied by 22 different game providers. Their game suppliers include popular names like Net Entertainment, Play ‘N Go, Authentic Gaming, Isoftbet, NoLimit, Novomatic, Red Tiger Gaming, and Relax Gaming.
With those top game providers, you should expect to see most of the popular games on the websites. So, I was happy but not surprised to see my favorite Starburst and Rich Wilde and the Book of Dead. Their slot games load fast, but I couldn’t say the same with their table games. Dux Casino has over 70 table games from providers like NetEnt, Authentic Gaming, Play N Go, iSoftbet, and Relax gaming. They have all the popular games we commonly look for in the table section of a casino. There are variants of blackjack, roulette, baccarat, stud poker, Caribbean poker, and casino Holdem. However, when I clicked on “live game” in the game menu, it returns the message: “No games with that name were found,” Notwithstanding, I proceeded to the table section and found many live dealer games. But the first three live games from Authentic Gaming that I tried to play returned the message “The table is closed, opening again soon.” I understand that the message was from the game provider but my frustration at the table section continued when the Isoftbet game brought an error 20 message – We are having a problem connecting with the server, please reload the game or try again later if the error persists. The Play ‘ N’ Go Roulette also took forever to load. However, I was lucky to still be on the site when Authentic Gaming studio reopened. One feature I found interesting about the casino is that after every hour spent on the site, they will send a message to you reminding you that you have spent an hour on the site. During the reality check, they will also inform you of the amount you have spent gambling and the amount you have won or lost. Then they will ask you to click continue if you still want to continue playing. I guess this is to promote responsible gambling. But whatever it is meant for, it is a brilliant idea.
Desktop game information
Desktop game providers
DuxCasino knows all too well that players want to have access to their favourite casino games, anytime and anywhere. It is for this very reason that they built their website using HTML5 technology.
This means that there are no mobile casino apps to download and you can simply get started or pick up where you left off straight from your phone’s or tablet’s web browser.
You have access to over 2,900 mobile casino games at the click of a button. You can enjoy a seamless gaming experience, regardless of operating device.
Dux Casino mobile is designed the same way as the desktop version. The games are the same and the functionality is almost the same. However, the mobile site is more responsive and the games load faster. The mobile casino does not require an application as it can load perfectly on the browser of all common mobile devices. This is an advantage for people like me with too many apps on my phone.
Mobile game information
Mobile game providers
DuxCasino Live Casino section is powered by leading software game providers Evolution Gaming and Pragmatic Play, which means that entertainment is well taken care of.
You can enjoy games such as Live Blackjack, Live Roulette and Live Baccarat. In addition, there is the different generation of live dealer titles, including Live Deal or No Deal and Live Crazy Time.
These games are fronted by professional croupiers and dealers so you can enjoy an immersive experience.
Live game information
Total number of live casino games: 40
Live game suppliers
Gambling is meant to be seen as pure entertainment. Gambling can also be addictive and can make you lose perspective of time and money.
DuxCasino has created the following tools for responsible gambling:
- Self-Assessment Test
- Daily, Weekly and Monthly deposit limits
If you require further assistance and support, it is strongly recommended getting in touch with Gamblers Anonymous or NCP Gambling.
DuxCasino site is relatively straightforward. However, if you require further assistance, their customer support is ready to help players with the highest level of service.
You can get in touch via one of the below methods:
- Live Chat
- Email: By filling out a contact form
There is no phone number or live chat feature on the website of Dux Casino. Even the email address is not stated in the contact us section. Rather they have a contact form for customers to fill. I prefer sending a message from my box as it will leave a copy there. I have to search for their emails, and it took me a significant time before I saw it at the footer of the website. The unavailability of the live chat function makes communication with customer service difficult. I feel all casinos suppose to have a live chat feature. The email I sent got a response the following day. That might have been too late if I was really in an emergency. There is an FAQ section that addressed basic queries. The funny thing about the section was that some of the information there contradicted the contents in other sections of the casino. While the FAQ claimed the minimum deposit and withdrawal is 10 EUR, at the deposit page, the minimum allowable deposit for Canadian players is 30 CAD, which is way more than 10 EUR. Also, the FAQ section put the wagering requirement on the first deposit bonus as 30 times the bonus, while other sections of the site put it as 40 times the wagering requirement. I strongly take that as negligence on the part of the casino. It simply means they are not updating their FAQ section.
English, Finnish, German, French, Norwegian
Email support languages
Live support languages
Phone support languages
To comply with their obligations as a licensed operator, DuxCasino would need to carry out relevant checks to prove your age and identity.
To do so, the casino may require you to send in the following documents, but not limited to:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
Dux Casino terms and conditions include submission of KYC documents on request. The site stated that once the accumulation of withdrawers reaches 4000 CAD, KYC documents will be required. Then the document must be submitted within two weeks of the request. However, there is a section on the website where you can upload your document even without any request. The required documents are similar to what other casinos are requesting. Players must submit a government-issued ID, proof of accommodation, and proof of account.
DuxCasino accepts a range of fast payment methods. They only work with the most trustworthy payment providers available:
- Credit & Debit Cards
- Direct Bank Transfers
- Prepaid Vouchers
While the FAQ section claimed the minimum deposit is 10 EUR and the terms and conditions section claimed it is 20 EUR, the minimum that all the banking options available on the website accept at the cashier is C$30. Deposit with a MasterCard was instant and I believe it will be the same for all deposit options. There were no charges and the process was smooth. The withdrawal was also seamless without any charges. My withdrawal took four days which I think is a little late, but not too late.
Mastercard 0-1 hours, Visa 0-1 hours, NETELLER 0-1 hours, Trustly 0-1 hours, Maestro 0-1 hours, Neosurf 0-1 hours, EcoPayz 0-1 hours, INSTADEBIT 0-1 hours, iDebit 0-1 hours
I am a professional writer who has massive experience in playing and reviewing casino games. I have been in the business of reviewing casinos both online and offline for a very long time that I think it is safe to regard my opinion as an "expert's opinion".