DuxCasino review (CA)

Dux casino offers a 100% welcome bonus and 55 free spins. While the FAQ section says the bonus has a wagering requirement of 30x, the bonus terms and condition says 40x the wagering requirement. The bonus can be used to play most of their slot games and table games contribute 5% to the wagering condition. Although I didn’t accept their bonus, I think the 40x wagering requirement is not too high if you consider the fact that only a few games are excluded and slots contribute 100% to the bonus requirements.

Dux Casino has a good collection of games. The games are sorted into slots, table games, live games, Jackpot games, recommended by Dux Casino, and Drop and Win. Slot machines are the majority as should be expected. But there are also 72 table games. The games are supplied by 22 different game providers. Their game suppliers include popular names like Net Entertainment, Play ‘N Go, Authentic Gaming, Isoftbet, NoLimit, Novomatic, Red Tiger Gaming, and Relax Gaming.

With those top game providers, you should expect to see most of the popular games on the websites. So, I was happy but not surprised to see my favorite Starburst and Rich Wilde and the Book of Dead. Their slot games load fast, but I couldn’t say the same with their table games. Dux Casino has over 70 table games from providers like NetEnt, Authentic Gaming, Play N Go, iSoftbet, and Relax gaming. They have all the popular games we commonly look for in the table section of a casino. There are variants of blackjack, roulette, baccarat, stud poker, Caribbean poker, and casino Holdem. However, when I clicked on “live game” in the game menu, it returns the message: “No games with that name were found,” Notwithstanding, I proceeded to the table section and found many live dealer games. But the first three live games from Authentic Gaming that I tried to play returned the message “The table is closed, opening again soon.” I understand that the message was from the game provider but my frustration at the table section continued when the Isoftbet game brought an error 20 message – We are having a problem connecting with the server, please reload the game or try again later if the error persists. The Play ‘ N’ Go Roulette also took forever to load. However, I was lucky to still be on the site when Authentic Gaming studio reopened. One feature I found interesting about the casino is that after every hour spent on the site, they will send a message to you reminding you that you have spent an hour on the site. During the reality check, they will also inform you of the amount you have spent gambling and the amount you have won or lost. Then they will ask you to click continue if you still want to continue playing. I guess this is to promote responsible gambling. But whatever it is meant for, it is a brilliant idea.

Dux Casino mobile is designed the same way as the desktop version. The games are the same and the functionality is almost the same. However, the mobile site is more responsive and the games load faster. The mobile casino does not require an application as it can load perfectly on the browser of all common mobile devices. This is an advantage for people like me with too many apps on my phone.

There is no phone number or live chat feature on the website of Dux Casino. Even the email address is not stated in the contact us section. Rather they have a contact form for customers to fill. I prefer sending a message from my box as it will leave a copy there. I have to search for their emails, and it took me a significant time before I saw it at the footer of the website. The unavailability of the live chat function makes communication with customer service difficult. I feel all casinos suppose to have a live chat feature. The email I sent got a response the following day. That might have been too late if I was really in an emergency. There is an FAQ section that addressed basic queries. The funny thing about the section was that some of the information there contradicted the contents in other sections of the casino. While the FAQ claimed the minimum deposit and withdrawal is 10 EUR, at the deposit page, the minimum allowable deposit for Canadian players is 30 CAD, which is way more than 10 EUR. Also, the FAQ section put the wagering requirement on the first deposit bonus as 30 times the bonus, while other sections of the site put it as 40 times the wagering requirement. I strongly take that as negligence on the part of the casino. It simply means they are not updating their FAQ section.

Dux Casino terms and conditions include submission of KYC documents on request. The site stated that once the accumulation of withdrawers reaches 4000 CAD, KYC documents will be required. Then the document must be submitted within two weeks of the request. However, there is a section on the website where you can upload your document even without any request. The required documents are similar to what other casinos are requesting. Players must submit a government-issued ID, proof of accommodation, and proof of account.

While the FAQ section claimed the minimum deposit is 10 EUR and the terms and conditions section claimed it is 20 EUR, the minimum that all the banking options available on the website accept at the cashier is C$30. Deposit with a MasterCard was instant and I believe it will be the same for all deposit options. There were no charges and the process was smooth. The withdrawal was also seamless without any charges. My withdrawal took four days which I think is a little late, but not too late.