Svenplay Casino Review

SvenPlay welcome bonus offers you a nice bonus for your first deposit.

When you make your first deposit of minimum of C$35, you can get:

• 100% bonus up to C$275

This casino sure grabs your attention, but not all in a good way. The initial bonus offer is a standard match bonus up to C$275, which is nice.

The minimum deposit for this bonus to be taken is CA$35 which is a bit much. Here is where I start to have a little discomfort: this bonus is subject to 50X wagering for both the deposit and the bonus. My honest opinion is this is too high for me and I didn't deem this offer worth it. I'd expect this casino to improve on this so as to capture more customers.

Fortunately, you can forfeit the bonus once you claim it.

Significant terms and conditions

• New players only, 18+.
• Minimum deposit: C$35.
• Wagering requirement: 50x (D+B).
• Bonus duration: 10 days.
• Max bet with bonus: C$5.
• Game weightings apply.

Please gamble responsibly.

When it comes to games in this casino, they have these great games on a white background which makes the colorful game thumbnails pop really well, most of them are slots which is expected. They also work with many of the mainstream providers like NetEnt, Microgaming and many others to ensure they have a diverse portfolio of their game library. Speaking of diversity, I particularly like that this casino has a great game collection of about 1,000 games ranging from slots, jackpots, table games, video slots and video poker.

I was also pleased with the fact that I could filter games by provider and also by category, simplifying the time it would take me to look for my game of choice. Scrolling was super easy and seamless, I must admit.

Under casino games, just next to Book of Dead are Fruit Shop Megaways, and Hyper Strike; these are just some of the great titles I could set my eyes on. I wasn't impressed that I could not try the games in demo mode first before trying them out with real money. I think this casino should provide games in demo mode first so that players can get a feel of the game beforehand.

The live casino had a dedicated section that pretty much keeps the consistency of this casino's great game titles, some of the amazing games here included Live Roulette, Live Speed Roulette, Live Blackjack, Baccarat, among others.

Other than these great casino games, this casino also has a sports category where bets can be placed on games like Tennis, Basketball, Futsal, and Table Tennis, to mention just a few. I actually think that this casino has put in work big time considering most of the competing casinos do not have this.

Desktop game information

• Games: 1,000
• Slots: 600
• Table games: 65
• Jackpot games: 20

For those players that enjoy playing live with real dealers, SvenPlay has a versatile live casino section. You can enjoy playing blackjack, baccarat or different types of roulettes with a real dealer.

Speaking of game developers, there are several big names onboard SvenPlay Casino. Evolution, Lucky Streak, Betgames.tv, SwinttLive, Ezugi, All41 and Spribe are among those who are responsible for this amazing selection.

Live game information

• Total number of live casino games: 300

The gaming offerings at SvenPlay Casino are also great on the mobile casino side. You can easily enjoy the benefits of this casino in the browsers of smartphones and tablets, so you don't need a separate app.

SvenPlay offers almost an equal amount of games on the mobile casino side compared to the desktop. All games run smoothly with no problems.

Accessing the site via my smartphone, I noticed a lot of similarities between the desktop and the mobile versions. I was able to access all the sections including customer support, promotions and banking on my mobile without any problems. I am happy with the fact that they optimized this site fully to support Android and iOS devices.

Perusing through the games was seamless, without lags and freezes. Most of the games accessible on the desktop site are available here as well, and the graphics are pretty decent too, also games adapted well to my small screen and fit perfectly, great job to the amazing team for this.

Svenplay offers quite a limited amount of banking methods for Canadian players. I could only get an option for the most common debit cards, Interac, Neosurf, cash to code and AstroPay. It might be worth checking out with customer support if you wish to use another method for deposits or withdrawals. 

For me, I decided to go with my Neosurf wallet, where deposits were instant and free. Withdrawals, on the other hand, took approximately 3 days to appear on my wallet. This was among the longest I have had to wait, more so if you are excited to have real cash on your winnings. Also, you can't have more than one withdrawal request, which I found absurd considering you have to wait for 3 days in order to process a single withdrawal request.

Depositing methods

Withdrawal methods

7Bit Casino Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Wire transfer: 3-4 working days
• Interac: 1-3 working days
• Neosurf: 1-3 working days
• AstroPay: 1-3 working days

This casino has two possible ways of contacting customer support, by live chat and via email. They can be contacted between 09:00 and 01:00 CET. This is one of the things I did not like about Svenplay, I would like to see an improvement here because that would greatly be beneficial to its customers. I would like to be able to get a response in the shortest time possible most especially if it involves funds.

Contacting them via email can have queries sent to support@sven-play.com and a response will be available during their working hours. On a positive note though, it was nice that they supported different languages for the live chat. This casino also has a well put together FAQ section that can serve as an alternative before contacting support.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

All Canadian players need to verify their accounts before making withdrawals is possible. SvenPlay requires the following documents:

• Proof of ID (passport, driving license, ID card)
• Proof of address (utility bill, bank statement, official government letter)
• Proof of Payment Method

Account verification is mandatory in most of the casinos I have been to and in these cases some documents might be asked for like proof of ID and proof of banking method to help in preventing some malpractices like having multiple accounts, money laundering and so on.

After signing up and confirming my email I went straight to their documentation center and uploaded a copy of my ID, an online copy of my Bank Statement as well as a screenshot of Neosurf. Within a day, they had already verified my account. One nice feature I liked was the verified badge status you get on your account; you get the feeling of a very important person.

Svenplay wants to provide a safe gaming environment for each of its players, and that is why it's ready to provide support in every way possible. SvenPlay has trained its employees to identify the wrong kind of gaming habits or negative gaming behavior that may lead to problems.

SvenPlay offers a range of different ways for players to control gaming and make better choices. For example, you have the following tools:

• Game time limit
• Deposit limit
• Loss limit
• Recycling limit
• Time-out
• Self-exclusion

On SvenPlay, you will also find information on tracking your own gaming, gambling problems and identifying problems.

SvenPlay players must be of legal age and we do not accept underage players. SvenPlay's casino license is issued by the Malta Gaming Authority and SvenPlay complies with all regulations imposed by it.