Royal Panda casino review (CA)

I was able to take or leave the bonus when I put down my first deposit. I had three options once my deposit had gone through. I could choose the sports booking offer, the casino offer, or no bonus at all. I took the 100% match deposit bonus for the casino section that was good for up to C$1,000. I deposited $60 and they matched me with $60 bonus cash to play with. I had to use my deposit first, which worked out in my favor as I happened to get some good wins with my own money. While I was happy with the 35x wagering requirements on the deposit only, I would rather not have to dip into the bonus money. When I went to withdraw winnings from the deposit I had made, it was possible. I never did use the bonus money as it was forfeited when I took out my winnings from the deposit amount. I felt their terms and conditions were really fair for the welcome bonus all in all.

I loved the navigation search bar. They designed it to be really big, which simply made it easier for me to see. I found it easy enough to find the games as well. The lobby was well laid out and I could access different lobbies in more than one way. I should note that the graphics were pristine and the games lobby was not crowded, the look was tidy. I was impressed with the high quality games they offered. They had a good deal of well-known slots but it kinda ended there. I’m not the biggest fan of table games anyway, which is good because Royal Panda doesn’t have very many. Games weren’t glitchy at all. While playing, I experienced a flawless experience both on my laptop and mobile device.

When I went onto the Royal Panda mobile, I had to sign up. They had two different versions online for mobile use. Their .net extension was different from the .com version although they were the same online casinos. The .net version didn’t have a Login option for me. I was only able to sign up. I got a welcome email but it wasn’t showing my deposit so I went with the other version that mimicked the desktop. On the mobile version, they prompted me to verify my account and said it needed to be verified within 29 days. A nice touch but not so intuitive as I had already gone through the verification process. Game play was pristine with graphics so crisp, I could easily see everything. I didn’t experience any lagging on my mobile device. I found it easy to find games, go to my wallet, or speak with customer support.

I got the answers I needed eventually but it was seriously like pulling teeth. If I was new to online casinos, I would have had problems. When I went to customer support, I chose live chat. I could search for common questions or speak to a live agent. I had to wait for about 20 minutes as all agents were busy at the time. When I did get an agent, he told me to wait while he took a look. This took another ten minutes and when I sent a message to him, he ended the chat. I ended up being stuck in another queue and waiting another ten minutes.

The next customer support agent didn’t understand my questions, which I felt were pretty clear. He didn’t know what I meant when I asked where “my account” section was. This led me to believe he really wasn’t that knowledgeable about online casinos at all. I felt like he was trying to get rid of me although he hadn’t bothered to answer my questions. My questions weren’t unreasonable or anything but he didn’t have an immediate answer. I was constantly waiting. This was terrible customer support. There was a robust Help Center where I could search answers to common questions. This was pretty impressive actually.

I could search for things that I would normally just see in my own account section. They of course don’t offer that so I had to search in the Help Center on how to set limits, upload ID, and more. The ridiculous thing is when I went through the Help Center, the information I got was to go to my account section to upload documents for ID verification. Yet, customer support didn’t know what I was talking about when I asked where my account section was.

The account verification process was easy with their uploader. They had a full help section on the details of how to verify your address and ID. As there was no account section, I had customer support send me a link. I was redirected to a platform that specializes in ID verification. Seemed very legit with good security. They had a great uploading system that analyzed my information on the spot. This made for fast approval in the ID verification process. Some added bonuses to this process was the third party sent me a mobile notification once they had finished renewing my documents. It took just a few minutes.

As soon as I signed in, I was offered the welcome bonus and could choose my first deposit amount right from the pop up. Interac and credit cards were the options I could choose from. I like that they gave me the downlow on deposits. Before I deposited, I was informed that crediting would be through Gigadat and there could be a wait time of 5-15 minutes. I like that I didn’t have to guess or get impatient in the event it took some time for the deposit to go through. I chose Interac as I find it easy to do and they had the most straight forward process available. My deposit took less than one minute and I was good to go.

Withdrawing was incredibly easy. I was able to use their easy Interac e-transfer process as opposed to having to put down a bunch of information for a bank transfer. My payment was processed within minutes. They let me know they received my withdrawal request and that I could expect the money back in my account within a few business days.