Jupi Casino review (CA)

There is a pretty basic first deposit bonus at Jupi Casino, but it is still quite a big one. The welcome bonus is available for all new registered players and is as follows:

• 120% bonus up to C$900

The bonus can be claimed with a C$40 minimum deposit. It's easy to claim the bonus by ticking the welcome bonus box while making your first deposit. After that, it will automatically be added to your account.

This is a big bonus, but the terms and conditions leave a lot to be desired. This bonus comes with very high wagering requirements of 40x, which apply to both deposit and bonus money. The wagering requirements must be met within 30 days, so there should be enough time for that.

The minimum bet amount is C$0.05 and the maximum is C$5. These are reasonable limits and make it easier to play with the bonus. One key thing to note is that the bonus can only be used for slots and no other games. 

There is a separate welcome bonus for live casino and it can be claimed also with a C$40 minimum deposit:

• 80% bonus up to C$600

Naturally, this bonus is valid only in the live casino. It has a slightly lower wagering requirement than the slots welcome bonus but the game weightings are lower too. You have 30 days to meet the 35x wagering requirement. However, the wagering contributions are only 20% on roulette, 10% on blackjack and 5% on baccarat.

I like that there are two different options for both slots players and live casino gamblers. But honestly, the terms are not that favorable and I don't see this as a bonus that I would actually benefit from. The requirements are quite heavy and these are the kind of things that tend to give me more headaches than actual enjoyment. I would have rather wanted to see something like Jupi Casino no deposit bonus or at least some free spins.

It's a good big bonus if you're used to these kinds of bonuses and know how to play around with them. Furthermore, such bonuses are an ideal incentive to try out a new casino and explore its features. 

All gambling sections are kept separate when it comes to their welcome bonuses. This means that sports betting also has its own bonus of 100% up to C$150.

Significant terms and conditions

• Only new registered players.
• Minimum deposit: C$40.
• Wagering requirement: 40x (bonus + deposit).
• Bonus applies only on slots.
• Minimum bet C$0.05.
• Maximum bet C$5.
• Bonus duration: 30 days.
• Game weighting apply.

Please gamble responsibly.

VIP / Special promotions

Jupi Casino doesn't have a dedicated loyalty program but it has plenty of interesting offers. There are many weekly bonuses to enjoy such as reloads and cashbacks. Live casino players are in for a treat with many exclusive bonuses. Also, crypto players can grab a crypto bonus. It's only free spins that seem to be completely missing out of the list, at least at the time of writing this review. Hopefully they will be added to the bonus selection in the future. 

You should always read the bonus terms and conditions carefully. Before claiming a bonus, players should always check the wagering requirements, maximum bet limits and eligible games.

Jupi Casino is your all-in-one gambling site which means there are casino games as well as sports betting available. There are more than 7,000 games from over 60 quality providers. Therefore, I would say that this site qualifies as one of the big casinos on the market.

Funny though, that even with this huge selection, the jackpots are completely missing. I couldn't find any even by using the search bar. This is, by the way, one feature that I really liked in this casino. Clicking on the search opens a pop-up window with more filters inside. I like the clear layout as it makes it easy to search for different kinds of games. You are able to filter based on not only one but several criteria. For example, you can choose a live casino and then pick your favourite providers from the list to filter in all you want to see.

However, the categories are minimum and don't offer many options. Being a fan of organized and categorized game selections, I would have wanted to see many more of them here. But it wasn't a total flop as there was an interesting category called Lucky Games. To my surprise, this was filled with Lotto games which are not that common in online casinos anymore. With some Keno on the side too, this might be something of interest if lotto games are your thing.

There is also an interesting Livespins section where you get to spin the reels of popular slots with other players. It's quite fun because you get to chat and joke around with the real host too.

I also did experience some slow loading the further I went down the list. This is exactly the reason why big game selections should be divided into more categories. The more small icons on one page, the heavier the load comes for the site to work off it. This affects the ease of browsing quite a bit.

My overall conclusion of the slots and games is that there is a good selection of them but sometimes less is more when it comes to user-friendliness. Also, if you know what you want to play, this works fine, but it doesn't really make it enjoyable to try out new titles.

Desktop game information

• Games 7400
• Slots 6030
• Table games 810
• Jackpot games 0

Jupi Casino's mobile version follows the simplified design of the desktop version. There is no app so you can enter the casino through your usual browser. You will easily find everything there and access your account to make deposits as well as contact support.

I encountered quite a few issues with the mobile casino. It felt like it was still a work in progress because different pages seemed to work differently. What I didn't like at all was the usability of the top menu. On some pages it floated along but on others it just disappeared.

I nearly always choose to play on my mobile device, but Jupi Casino's mobile app did not provide me with that comfort. The games work fine, but it's not enough when there are other tasks to complete as well. Consequently, I was left with no choice but to stick to the desktop platform with a more user-friendly experience.

If you're looking for a fulfilling live casino experience, Jupi Casino has got you covered. Besides Evolution and Pragmatic, there are 7 other providers offering quality live games.

I was quite impressed with this live casino and especially the number of games – 490 tables is no joke! This covers pretty much every live game that you could wish for and more. We're not talking only about classic table games here but also fun game shows including live bingo.

Since I had experienced some loading issues previously with the huge game selection, I headed full-on to the live casino to make sure everything worked as it should. And it really did. The seamless live stream was uninterrupted and I had an excellent time.

Although some things may not work at Jupi Casino the way we would want them to work, the high-quality Live casino did not let me down.

If you want to play live, play Jupi.

Live game information

• Total number of live casino games: 490

Jupi has good payment methods available for Canadian players. In addition to the usual bank cards, e-Wallets and prepaid cards, you can also use cryptocurrencies.

The minimum deposit is C$25. This is quite high and I would have wanted to see it a bit lower. Also, you need C$40 to claim the bonus which is equally high.

The minimum withdrawal limit is C$100 and that's quite a debacle. The daily limit is only C$500 and monthly C$10,000. You can also not win more than C$50,000 as this is set as a maximum net winning per account. It does help that there are no jackpots available which could bring you a huge win.

All deposits need to be wagered 3x in the casino and players with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount.

A bit too many not favourable conditions especially on withdrawals in my opinion. There was also no clear indication about the processing times and customer support could not also promise anything on this.

The good thing is that making deposits is very simple and the process is straightforward. You can easily see the available banking options and all payments are done safely under a secure connection.

Depositing methods

Withdrawal methods

Withdrawal times

• Wire transfer 3-4 working days
• Interac 1-3 working days
• ecoPayz 1-3 working days
• Astropay 1-3 working days
• Mifinity 1-3 working days
• Bitcoin 0-1 working days
• Ethereum 0-1 working days
• Litecoin 0-1 working days

Jupi gets its name from the planet Jupiter. When contacting customer support, I felt like maybe they worked from Jupiter too. The response times were very long and the live chat opening times were clearly more convenient for European customers.

In Canada, live chat is available from 3 a.m. to 7 p.m. Not exactly our usual gambling time, so you will most probably get your answers when you log in next time. The same applies to email support, so be prepared to wait for answers. I tried out the live chat and I received my answers after I went to bed already. Luckily it wasn't anything urgent.

There is still quite a comprehensive FAQ section and you will find much useful information there. Clearly, the only reason you would have to get in touch with support is when there is something account-specific that a general answer cannot solve.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

KYC is a standard process for every licensed casino and Jupi also has to follow this procedure. It is a necessary measure in order to prevent underage gambling and money laundering among other reasons.

Jupi Casino has a dedicated page on its KYC policies and you can find all the relevant information there. Depending on your chosen banking method, you might need to provide some extra documents to the casino as proof of payment.

For example, if you make a card payment, you need to provide a copy of your registered and used card. Don't worry, you can blur out the security number at the back and the middle digits in front of the card. In this way, the casino will only verify that this is your card, and your personal card details are kept safe.

You can provide the necessary documents at any time under your own account. This is always a welcome feature in casinos as it speeds up the process of your first withdrawal. I recommend getting verification done and over with as soon as you join the casino.

Jupi Casino is licensed and regulated by the Government of Curaçao. This regulatory body keeps a close eye on the casino and makes sure that everything works as it should. The casino uses strong encryption to keep your personal data safe and things secure.

When it comes to responsible gaming, Jupi Casino still has a long way to go. The only available tool is self-exclusion which can be set up under your account. The available time periods for instant exclusion are 1, 3 or 5 days. For longer periods and for any other kind of limit you will have to contact support.

I would have liked to see a greater number of responsible gaming tools. Despite the fact that almost all casinos talk nice about it, very few of them implement the necessary features that players will be able to access easily.

Always remember that gambling is meant to be a form of entertainment for adults. Don't ever gamble more than you can afford and set your own personal limits. In this way, you can keep on enjoying the good times and avoid gambling becoming a problem.