Hejgo Casino review (CA)

I was given a lot of opportunities to collect bonuses. They came to me via email once I’d registered. They offered me a 100% match bonus up to $100 along with 100 free spins on my first deposit with a wagering requirement of 40x. I got another email offering me a 75% match bonus up to $200 and 200 free spins for my second deposit. I was pretty happy with that level of organization on their part. The emails included the bonus codes for each offer. I didn’t accept any of the welcome bonuses right away. My reasoning for this was that they have a 3x wagering requirement once you deposit. Hejgo automatically offers a 10% cashback on weekly losses. It’s something I had no choice in but with this incentive, they placed the terms and conditions of 3x wagering once I deposited.

For any losses I had throughout the week, I was eligible to get the cashback reward on Sunday before 18:00 UTC when playing real money slots. To get the cashback incentive, I had to have a weekly net loss of at least C$10, giving me the minimum bonus of C$1.00.

I was able to find all my favorite slots from different providers with thousands of titles at my disposal. There were a lot of fantastic live casino options as well. Games loaded quickly and I didn’t notice any lagging. With so many games, it was still really easy to find what I wanted to play thanks to intuitive navigation.

The casino lobby was nicely laid out with subheadings to make it easier like Slots, Live, and Tournaments. Any games connected to a current tournament promotion are found under Tournaments.

I did have a hard time finding the 50 table games on offer. They didn’t have their own header. While that’s not a huge amount of table games, the live casino was robust with 130 live dealer games adding to the mix. In the main section, everything was well organized with sections as I scrolled down.

They break up sections with fun segments that let you know who has won big on games hosted at Hejgo Casino. I loved the fact that they had a “collections” section as well. Things like Egyptian and Mythology collections are all in one spot. I appreciate this attention to detail.

This mobile casino has it all. Function, beauty, and a plethora of games. I just went straight to my web browser with my Android device and signed in. It was easy and the site was fast and flawless. It was easy to peruse the casino lobby with all the navigation tools I had on the desktop.

It fits to size with less titles on a line but is similar enough to the desktop that I didn’t have to relearn how to find things. It’s one of the biggest collections of mobile games I’ve seen. Everything is bright and vibrant with crisp graphics that make it easy to view even on the small screen of your mobile device.

When I started speaking with customer support via live chat, the rep was speaking German to me. I thought this was a bit strange as I’m playing in Canada and all the verbiage before speaking to a real person was English. Anyway, she was bilingual and super helpful so no real drama. However, it seemed she didn’t understand my question and kept giving me what seemed like a general answer to bonuses. It was like pulling teeth to get my question answered.

The rep responded to me quickly at first but then took quite a few minutes to respond to me throughout our conversation. They have a great FAQ section, which is where I found my answer in the end. Customer support dropped the conversation and never came back. I waited for 15 minutes and gave up.

So it was easy to upload documents in order to verify my ID. There was a section called documents where I could easily upload images. There was a lot of instruction about file sizes and what not. When I had uploaded my files, they let me know it was successful and I was able to see updates on the process. They approved my documents quickly and sent me an email letting me know. This was a seamless, quick, and easy process.

As soon as I had finished registration, I was prompted to deposit. I like that they presented it this way. I was impressed with the amount of payment options for Canadians they had. I went with Interac as it always seems to be the easiest process. Hejgo Casino uses the most up to date front end process, making it a total pleasure to deposit funds. It took me no time at all and was really easy to use. My deposit was “withdrawable” and not locked into any bonuses. However, I had to meet a 3x wagering requirement for depositing. This is something I’ve never seen before. I found it hard to “get on top” of winnings at Hejgo for this reason.

The withdrawal amount was $30, which is steep in comparison to other casinos I’ve played at. Still, it was easy to request for my withdrawal once again through Interac. I got a message letting me know they were processing my request. Their standard is less than one hour and that was true enough. I got a message letting me know my request was processed in about 30 minutes. Hejgo let me know my money would get back into my account between 1-3 business days.