VIPs Casino review (CA)

VIPs Casino gives 100 percent of the first deposit as a bonus up to a maximum of C$200 and also 500 free spins spread over 5 days. That is good but that is not what really makes me happy. It has a wagering requirement of just 35 times the bonus. Although table games do not qualify for meeting the bonus requirement, most of the slot games contribute 100 percent to the requirement. The problems I have with their bonus condition include the fact that the wagering conditions must be met within 21 days, the $20 minimum deposit to qualify is too low and the bonus is given automatically.

There is no bonus code and nothing to indicate whether I want a bonus or not. After depositing C$60, I realized the bonus has been credited automatically taking my balance to C$120. I was also given 100 free spins. The casino’s intention of making the bonus automatic may be to make the process easy and fast, but that may trick people to accept bonuses they would have otherwise rejected.

I realized the casino also gives 20 percent cash back on losses every week, but I didn’t lose so I couldn’t claim the cashback.

There are over 800 games on VIPs Casino and the majority of them are slots. There are many things I love about their games. First, there are many quality games like Gonzo’s Quest, Reactoonz, Book of Dead, Starburst, and Fire Joker. Also, I love the way the games are arranged. You can search for games according to popularity, volatility, RTP, paylines, or released date. You can also search for games based on their names or the name of the provider.

I decided to play Aloha, a low volatility game from NetEnt. I love how fast the game loaded and its responsiveness. I am sure the experience would be the same if I had gone for any other game on the site as most of the games are from popular game providers like Microgaming, Evolution Gaming, Authentic Gaming, Play N Go, iSoftBet, Red Tiger, and Pragmatic Play. Apart from slot machines, VIPs Casino has over 100 table games that consist mostly of baccarat, blackjack, roulette, and video poker. Just like the slots, the games are of high quality, load fast, and are responsive. I played roulette and baccarat and not only did I enjoyed the game but was also lucky to win a few dollars.

The casino’s live section is another interesting place to be. It was full of modern and interesting games like deal or no deal, monopoly, lightning roulette, and of course, all the common live games like baccarat, roulette, and blackjack. Most of the live games were from the studio of Evolution Gaming, but they also have a few live games from Authentic Gaming. Like other games on the site, their live games were of high quality, loads perfectly well, and I enjoyed the few games I played.

VIPs Casino has a mobile site that can be accessed by the browser on any mobile device. It does not require any application. I visited the site on both android and apple devices and both loads normally. Not extremely fast, but not slow. All the games also load normally and the site is responsive. The appearance of the mobile site is also similar to the desktop site and navigation on the site is equally easy. All the common games I saw on the desktop are also available on the mobile site including the live games.

I am happy that VIPs casino has a live chat option to attend to their customers, but I couldn’t find it anywhere that the feature is not available all hour. I tried to contact the support service around midnight but the service was not available. But a few hours later, I was able to chat successfully with their agents. I learned the live chat option is only available from 7:00 to 0:00 GMT. However, the email I sent was replied to about 5 hours later which is fast enough

The other option to support customers is their FAQ section which is very effective as it contains all common questions a player could have and detailed responses.

The KYC documents required by VIPs Casino are the same as what other casinos asked for. But unlike some casinos, you don’t have to e-mail your documents to them. The casino provides a section on the site where their customers can upload their documents. So Immediately after I completed my registration I uploaded my KYC documents. The requirements are proof of identity, proof of address, and proof of account. It took two days for the documents to be verified and I feel that is just average.

VIPs Casino may not have so many banking options but since they accept credit cards for both deposit and withdrawal it is fine for me. Other banking options include some e-wallet services and bank transfers. However, I am not happy with their minimum deposit of C$20 which I consider too high. Many casinos will allow a player to deposit C$10. However, I am happy that there were no charges on both deposit and withdrawal. My deposit reflected on the site instantly but a withdrawal to my MasterCard took 6 days which I consider to be too long.