VIPs Casino Review

VIPs Casino offers all new players a generous Welcome package, where new players can pick up a total of C$500 bonus money and 100 bonus spins to Book of Dead slot game.

The bonus is divided into three parts:

1. deposit: 100% bonus up to C$200 and 20 bonus spins
2. deposit: 50% bonus up to C$100 and 40 bonus spins
3. deposit: 25% bonus up to C$200 and 40 bonus spins

So, when you start playing, do the following and get our bonus offer.

• Deposit minimum of C$10
• Get your deposit doubled up to C$200
• You'll receive 20 bonus spins

VIPs Casino gives a bonus that goes up to a maximum of C$500 and also 100 spins spread over 3 deposits. That is all good, but that is not what really makes me happy.  The bonus has a wagering requirement of just 35 times the bonus, which is the gold standard on Canadian casinos. Although table games do not qualify for meeting the bonus requirement, most of the slot games contribute 100% to the requirement.

There is no bonus code and nothing to indicate whether I want a bonus or not. After depositing C$60, I realized the bonus had been credited automatically, taking my balance to C$120. I was also given 20 bonus spins. The casino's intention of making the bonus automatic may be to make the process easy and fast, but that may trick people into accepting bonuses they would have otherwise rejected.

It is an all-around good bonus offer that has enough bonus funds and spins, and the terms are good.

VIPs Casino promo code

You don't need a VIPs Casino bonus code to get this offer.

Significant terms and conditions

• New Canadian players only, 18+.
• Minimum deposit for bonus: C$10.
• Bonus spin value: C$0.05.
• Wagering requirement: 35x (B).
• Terms and conditions apply. Please gamble responsibly.

Please gamble responsibly.

VIPs Casino cashback

VIPs Casino has a permanent cashback offer for all players. You can get back some of your weekly losses every Monday.

Cashback is always paid in real money, and you can get up to 20% of your weekly losses.

Cashback is paid out on accumulated losses over C$75 during the cashback period.

At VIPsCasino, it is easy to find something good to play. You can choose from over 900 games. VIPs Casino works closely with the best game providers in the industry, such as Pragmatic Play, Microgaming, Play'n GO and many others. I was happy to see plenty of big-name hit games here. Sure, the library is not a big one, but it sure has quality titles.

First, there are many classic games like Assassin Moon, Book of Dead, Wild Scarabs and Fire Joker. This is always a great start. Second, I love the way the games are arranged. The lobby has multiple categories listed, and you can search for games according to themes, volatility, game studio or type.

Games load up fast, and hopping from one game to the next is easy. I had no issues choosing or playing games here.

Desktop game information

• Games: 910
• Slots: 850
• Table games: 30
• Jackpot games: 26

VIPs Casino has a live casino service available for Canadians, but this is where Canadians are left holding the short end of the stick. Yes, the live casino service is good, but it is not plenty.

VIPs Casino has Evolution's live tables available on other regions but not in Canada. We get to play only Skywind Group's tables. Sure, they are all fine and good, but there just aren't that many of them.

One of the stranger design decisions was that the live games are integrated with all the other table games and not given their own category. This isn't a big deal, as there are only so few of them anyway, but I would rather just see a list of all the live tables.

Once I got over my initial saltiness, I was actually pretty happy playing these games. They are good, loaded up quickly, and I had a blast trying out tables that I usually don't play. So, it was a blessing in disguise, after all.

Live game information

• Total number of live casino games: 30

VIPs Casino is also available on the go, right in your pocket! The mobile casino is compatible with all devices and operating systems, and no app needs to be downloaded.

I visited the site on both Android and Apple devices, and both loads normally. Nothing remarkable, but steady and quick enough. The same goes for all the games as well. The appearance of the mobile site is very similar to the desktop site, and navigation on the site is equally straightforward.

This is how a mobile casino should be done. Basically, just take your desktop site and create a visually smaller and condensed version that runs smoothly and loads quickly. I loved playing on the mobile casino, as it was just so perfectly simplified.

There are a handful of banking methods for you to choose from. All of them are the most common ways to transfer money online and are safe and reliable.

VIPs Casino may not have so many banking options, but since they accept credit cards for both deposit and withdrawal and Interac as well, many find these good enough. Other banking options include Jeton, Paysafecard, Astropay and MuchBetter.

I am happy that there were no charges on either the deposit or withdrawal. My deposit reflected on the site instantly, but a withdrawal to my MasterCard took 6 days, which I consider to be too long. I do hope this was some anomaly, as this is not something I want to see happen every time.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 1-5 working days
• Visa: 1-5 working days
• Wire transfer: 1-5 working days
• Interac: 1-5 working days
• MuchBetter: 0-2 working days
• Jeton: 1-3 working days

Customer service is happy to help 7 days a week via live chat or email. VIPs Casino also has a good FAQ section to help you find answers to your problems.

I am happy with the VIPs casino live chat option and how they attend to their customers, but I couldn't find their opening hours. I tried to contact the support service around midnight, but the service was not available. But a few hours later, I was able to chat successfully with their agents. I learned the live chat option is only available from 7:00 to 0:00 GMT. However, the email I sent was replied to about 5 hours later, which is fast enough.

The other option to support customers is their FAQ section which is very effective as it contains all common questions a player could have and detailed responses.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

VIPs Casino is obliged to operate within the industry and anti-money laundering regulations, and therefore all players are asked to verify their accounts. The casino kindly asks players to be prepared to provide them with the following documents:

• Proof of ID
• Proof of address
• Proof of payment method

The KYC documents required by VIPs Casino are the same as what other casinos asked for. But unlike some casinos, you don't have to e-mail your documents to them. The casino provides a section on the site where their customers can upload their documents.

So Immediately after I completed my registration, I uploaded all my documents. It took two days for the documents to be verified, which is roughly average. This is also why I always advise people to do this first. You don't want any extra delays when you want to withdraw funds.

VIPs Casino is licensed and regulated by the Malta Gaming Authority, one of the leading gambling authorities in the world. This alone is a good indication that the casino is safe to use.

VIPs Casino encourages everyone to play responsibly and to remember gambling should only be fun and for entertainment only. They have put in place the following responsible gambling tools for all players:

• Deposit Limits
• Cool Off Period
• Self-Exclusion
• Reality Check

VIPs Casino customer support team has a dedicated group of people that have received training specifically to handle situations where problem gambling behaviour is detected. They'll guide and help you using the tools provided and will guide you to the helping authorities as well if need be.