Sugar Casino review [CA]

Sugar Casino starts you off with a huge dose of hyperactive energy. You get three deposit bonuses that come with a hefty amount of bonus money and some nice spins as well.

The best part, the Cash Spins have zero wagering requirements, which means they pay out in real cash.

1. deposit: 100% bonus up to C$500 + 50 Cash spins on Starburst
2. deposit: 100% bonus up to C$500 + 25 Cash spins on Starburst
3. deposit: 100% bonus up to C$500 + 25 Cash spins on Starburst

The bonus money is yours to use immediately, but the spins will be credited to you at 13:00 CET the next day.

The bonus does have some fine print in the terms, which you should be aware of. The first of these is the wagering, the second is the minimum withdrawal and the third is the maximum cashout.

The wagering is on par with the industry standard, being at 36x for the bonus. This is nice, and what is even better is the fact that the spins have no wagering requirement. What you win is immediately withdrawable.

The withdrawal limits on the other hand are not so great. The minimum is the sum of your initial deposit + bonus, which is an odd rule. As for the maximum, the deposit bonus has none, but the spins have a C$250 cap.

All in all, this is a nice deal. There are some nice aspects and some not so nice. Nothing about the terms is awful or things that would ruin the deal. If you know what the rules are, I think this bonus is net positive.

First deposit bonus code

You don't need a bonus code to claim Sugar Casino's welcome bonus.

Extra and no deposit spins

You get a total of 100 bonus spins on Starburst when you make your first three deposits.

1. deposit: 50 spins
2. deposit: 25 spins
3. deposit: 25 spins

The spins have 0x wagering and a C$250 withdrawal cap. The spins are credited to your account on the next from the deposit at 13 CET.

VIP / Special promotions

Sugar Casino operates a VIP program, but doesn't really make it clear how to get a membership - so we can assume it's by invitation. As the VIP program includes many special perks such as exclusive events, extra bonus offers, and VIP prizes, it is safe to say that membership at Sugar Casino's VIP club will require notable deposits and high rolls.

Significant terms and conditions

• New players only, 18+
• Minimum deposit: C$20
• Wagering requirement: 36x
• Min withdrawal: deposit+bonus
• Bonus spin wagering: 0x
• Maximum withdrawal from spins: C$250
• Bonuses are valid for 7 days

Please gamble responsibly.

Sugar Casino has a ton of games and plenty of high-quality providers on board. Not everything is perfect, but Sugar Casino does know what they are doing. This game catalogue will leave a sweet taste in your mouth.

The first thing you will see is that there are a lot of games. The library is way over 2,500 titles strong, which makes it a good contender. Comparatively speaking, this is a solid number for a Canadian casino, though you would need to triple it if you wanted to aim for the top.

You can find plenty of big-named suppliers here, and a search feature to browse their games. Microgaming, Play'n GO, Yggdrasil, Betsoft, Pragmatic Play and so on. There is only one brand missing, and that is NetEnt. Though their games are available everywhere, having one site that doesn't have them is not a deal-breaker.

One thing that stood out to me was the categories, or actually, the lack thereof. The games have only a couple of categories, which don't even include table games or jackpots. You pretty much need to know the name of the game you want to play or browse the list of all titles. This is something that definitely needs improving.

That being said, you can easily have a great time here playing some amazing slots. I know I did. Technically speaking the casino runs perfectly and I had no problems loading the games up or playing them. Everything worked like a charm, really smooth and quick.

Desktop game information

• Games: 2800
• Slots: 2500
• Table games: 125
• Jackpot games: 85

Sugar Casino has chosen Pragmatic Play as its sole provider when it comes to live casino games. They have over 100 tables available with all the game types covered.

When it comes to games, Sugar Casino has it all. They have roulettes, card games like Blackjack, Baccarat, Andar Bahar, and several game shows. The game library is a mid-sized one, which means that you can easily find good titles and there are plenty of options when it comes to bet sizes. The only downside is that there is only one supplier, which limits the number of unique speciality games.

One thing I do love about their live casino is the use of lobbies. They don't list out dozens of tables for one game right away but have put them all in one lobby for said game. If you like blackjack, just open the Blackjack Lobby and you can find all the tables in one place.

Just like the rest of Sugar Casino's games, their live tables also worked perfectly. I had no technical issues os stuttering when playing them on a desktop or on mobile.

Live game information

• Total number of live casino games: 100

Sugar Casino works on all modern mobile devices. You don't need any dedicated apps, and can simply play in your mobile browser.

The mobile user interface is even better than the desktop version. There, you get more game categories and easier access to table games. It's not a big improvement, but it's something.

One thing, in particular, was to my liking. The footer menu in the mobile casino actually has useful buttons and options. Many casinos fill it with pointless stuff, but Sugar Casino knows what players actually use and need. Especially the help bar was a great option instead of a floating chat button over the game tiles.

I wouldn't be surprised if most players preferred to play on the mobile site over the desktop site. Sugar Casino's mobile environment is just that good.

Sugar Casino has a nice list of deposit and withdrawal options available for Canadians. The casino is global, so some of its advertised methods are not available to everyone.

The minimum deposit is C$10 almost across the board. This is a great choice, as it makes playing with smaller bankrolls easier, as not everyone can spend a lot to just get started. Unfortunately, the minimum withdrawal is C$30, which is a bit on the higher side.

Sugar Casino states that its withdrawal period is two days. Most withdrawals are processed much quicker, but be prepared to wait a while even if your account is completely verified. This is something they could improve. A great casino processes the requests in a matter of hours, not days.

After your withdrawal has been processed, it then takes up to a few days depending on the chosen method. eWallets are the fastest, while others may take up to three days.

Depositing methods

Withdrawal methods

Sugar Casino Withdrawal times

• Wire transfer: 3-5 working days
• EcoPayz: 0-1 working days
• Interac: 1-3 working days
• Astropay: 0-1 working days
• Jeton: 1-3 working days
• Mifinity: 1-3 working days

The first step in the support ladder is the FAQ section, which on Sugar Casino, has a handful of the most common questions. It's not an in-depth guide, which means that you are likely going to have to contact the support team.

The customer support team is available from 5:00 to 18:00 EST. These times are clearly targeted at European players, which can be a bit annoying. Nothing is more bothersome than having to wait until the next day to get an answer to an issue that stops you from playing when you want.

Be that as it may, the quality of the support is at least amazing. I asked a few simple things from customer support and got great service from the live chat support agent. The service was polite and fast, just what you want from a support team.

There isn't much negative to say about Sugar Casino support. If they just started offering 24/7 support, everything would be perfect.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

In accordance with the gambling regulations set by Malta Gaming Authority, Sugar Casino needs to know who its customers are. This is done by requesting the players to provide the casino with documents as proof of their personal information.

The casino will ask you for the following documents at any time they see fit, or when your combined withdrawals reach a certain threshold:

• Proof of identity
• Proof of address
• Proof of deposit

Even though players need to verify their accounts before they can properly withdraw funds, they can't do it on their own. The customer support team will contact you when they need your documentation, which you can then send them.

This is one thing I would like to see the casino change. Being able to fully verify your account in your own time is much easier for all parties. That way there are no surprises or delays when you go to withdraw funds.

Fortunately, the verification process is fairly quick, and should not cause any major delays.

Sugar Casino is licensed by the Malta Gaming Authority, one of the strictest regulatory bodies in the world.

To keep up with the MGA regulations, Sugar Casino provides you with a safe gambling environment, where your personal information and money transfers are protected.

Sugar Casino is also serious about player protection. When you first sign up, the casino asks you to fill your daily, weekly or monthly limits. We do advise that you set these even if you don't feel like you need them.

In addition to limiting the deposits, sessions, losses and wagers, you can also take a break for a limited time or completely exclude yourself.

Sugar Casino also provides you with easy access to gambling help services, like Gamblers Anonymous, GamCare and Responsible Gaming Foundation.