Twin casino review (CA)

Being a new player, I was welcomed to a $400 bonus which was accompanied by 400 additional free spins for my first two deposits. The first bonus I claimed was a 100% bonus of up to C$200 and this comes with 200 free spins on the game “Book of dead”. I deposited $60, and received a total of $120 in my bonus account money. What’s interesting is that you do not need a bonus code to claim the first deposit bonus.

With the bonus comes a 40X wagering requirement and the minimum deposit is C$10. I feel the wagering is a little higher than expected also everything won from using the free spins is accompanied by a 35X wagering requirement.

Even though the welcome bonus is not the best, it’s also not the worst I have come across, I think it still is an attractive offer and I didn’t hesitate taking it.

Once I landed at the games, everything was clearly spelled out. I could tell almost right away that most of the available games were slots, I observed hundreds of titles to pick from. Also there was a live casino which was very comprehensive. There were poker games as well as all the card and table games I know of.

Twins casino boasts of over 1000 games available, all these games are provided by the leading game manufacturers there is. Manufacturers like Pragmatic Play, NetEnt, PlayNGo, Evolution gaming and many others. You’ll find whatever you are looking for here, from live casino games to digit card games and video slots.

In the slots section, I was met with a wide variety of games, I was able to easily find the games I was looking for because they were in alphabetical order. Also I was able to filter my search results by providers, features or themes. I decided to try out StarBurst and I must say I think luck wasn’t much on my side. So I decided to dive into other slot games like Augustus to try my luck, of which was forthcoming.

In the live casino there was live roulette, live blackjack and a bunch of card games. Since I had some experience with blackjack, I played Blackjack lobby and this went pretty good for me here I left with a few extra dollars for profit. But it’s never a complete day for me in the casino before playing Super Sic Bo, and by the time I was getting done, I hadn’t made much of a profit here, but it was a great thrill.

Though, I wasn’t particularly happy when gaming with the bonus money since there was a $5 bet limit to gaming amounts that kept popping up every time I played. Also, once the limit reached, I had to log out and log in again so that I could play any of my favorite games again. So, after a while, I just decided to ditch the bonus and play with my real cash.

Accessing Twins Casino via mobile was effortless, I was able to access and play all my favorite games on my phone chrome browser with no difficulties at all, I would say I had the same experience on mobile as I did on my desktop, as long as you have a working internet connection you are good to go.

Twin casino lacks a dedicated mobile app for android devices. Even though their mobile version works perfectly, I think having an app would allow me to focus more on the casino and avoid wandering around.

There were two ways to contact customer support in case of a query, the first one was via E-mail and the other was live chat. For E-mail there was a contact form available on the website, messages can then be sent directly to support@twin.com, you can expect feedback in about 3 to 4 hours. Whereas for live chat, you just have to hit the small blue icon that has three dots on it.

Replies are immediate but it took me about 50 seconds to get connected. The customer support agent I spoke to was very professional and friendly and was ready to handle all my queries. I think live chat is the best way to get in touch with customer support. They are available 24/7 a day. E-mail and live chat support 3 languages namely English, Finnish and German. There was one setback though, Twin casino does not have phone support, but I asked the agent I was in contact with to call me, and he addressed my concerns as to my request.

Verification is a very simple process at Twin Casino. Once I created my account, I went direct and sent my documents over to their team. All that was needed was my official documents like a copy of my ID, proof of address (such as a bank statement, utility bill). Amazingly, within a day, my account was already good to go which I found very effective.

Twin casino offers Canadian players a variety of options for both deposits and withdrawals. So, I decided to go with a MuchBetter wallet for my deposits and instantly my casino account was deposited.

When it came to my withdrawals, once I made the request, it only took 3 hours for it to reflect in my wallet. Personally, I think this is among the fastest withdrawals I have ever made with casinos. Good job here.