Slots Palace casino review (CA)

Slots Palace has a wide range of bonuses and promotions on its menu. Enter the palace and start with a welcome package for your first three deposits. In total, you can receive up to C$1,500 in deposit bonuses + 50 bonus spins in addition!

After registration, simply accept the bonus to get the following package:

• 1. deposit: 100% bonus up to C$750
• 2. deposit: 75% bonus up to C$450
• 3. deposit: 50% bonus up to C$300 + 50 bonus spins

The bonus is fairly big and will give you a warm welcome to Slots Palace with the added bonus spins for the third deposit being a nice extra touch.

The wagering requirements at Slots Palace are 35 times the initial amount of deposit and bonus received. This is a rather tough amount to complete and way higher than the standard standalone 35 times wager requirement. Something to note is that you need to complete the wagering of the third bonus before using your bonus spins, otherwise the bonus will be cancelled. The winnings from your bonus spins will also have a 40 times wagering requirement attached.

Besides the wagering requirements, everything is clear and basic regarding the terms. The wagering task is harsh, but you can always pick the offer and forfeit the bonus balance if you wish to withdraw your real money winnings which is positive. Therefore the offer is definitely worth trying and a good way to test the casino.

Significant terms and conditions

• New players only, 18+.
• The bonus must be accepted before playing.
• Minimum deposit: C$30.
• Wagering requirement: 35x bonus + deposit.
• Max bet while wagering: C$7.5.
• Bonus spins wagering: 40x.
• Game weightings apply.
• The wagering must be completed within 10 days of the bonus activation.

Please gamble responsibly.

VIP / Special promotions

Earn diamonds simply by playing and completing achievements and exchange them for bonus money and bonus spins at the bonus boutique!

Slots Palace has personalized gamification elements that really bring out the luxury hotel theme of the casino. Visit the art collection to see your tasks, complete the achievements and unlock art collections while earning diamonds. For each achievement completed, you'll be rewarded with a diamond. Once you have completed the required 4 - 6 achievements, you will be rewarded with an additional batch of diamonds.

You will also earn diamonds equal to 5% of your deposit amount, for every C$1,500 wagered and for finishing in the weekly tournaments.

I really like the look and feel of this system, the achievements are actually fair and rather easy to complete, and you will easily gather a bunch of diamonds to use in the bonus shop. For example, if you deposited from mobile and win C$15 with a minimum of 50 spins, you would have earned 9 diamonds. This would already be enough for C$7 in bonus money.

After exchanging the diamonds for a bonus, you will have a 40x wagering requirement for the bonus amount or for the winnings from your bonus spins. This is a heavy requirement, but you will gain these prizes often at Slots Palace by simply playing here.

The Slots Palace VIP program has five levels with each having better prizes and perks. The VIP Program does not differentiate from other sites that much with the top level granting you a 15% cashback and a personal account manager.

Slots Palace gives you a hint of the main emphasis already within its name. The focus is clearly on slots which are the leading type of entertainment on Slots Palace, but there's much more to explore as well.

You will find a large variety of games from big providers such as Netent, Play n Go, Relax, Red Tiger, Pragmatic Play and many others. The providers can easily be accessed from the casino lobby, and the list roughly 80 available providers includes some exciting smaller studios too. It's refreshing to see that these smaller providers have also made their way to the top games tab with their innovative releases. Some of my favourite houses like Microgaming, Elk and Blueprint are unfortunately missing from the catalogue, but overall Slots Palace offers a good amount of games to choose from.

The casino lobby introduces some classic categories such as popular games, top games and jackpot games to choose from. You can of course search up the games or providers in a traditional way too. The only thing I'm missing are feature filters which would make the experience even better.

The design of the lobby is clear and simplistic, I also like the appearance of the games which come alive with their large colourful icons against the white background. Some of the icons are also animated for a vivid look. All of the tested games loaded smoothly even with an extra element on the site, with ongoing tournaments and available prizes appearing next to the games.

Slots Palace doesn't forget the sports bettors. You can check out the top matches of the week for betting, or the hottest live events directly from the main page of Slots Palace. Alternatively, you can simply head to the sportsbook from the top bar to see everything there is to offer.

Desktop game information

• Games: 3000
• Slots: 2800
• Table games: 70
• Jackpot games: 50

Slots Palace has a packed live casino filled with the best games from Evolution and Pragmatic Play. A total of 140 live games includes the most popular classics as well as brand new titles.

The live casino lobby opens in its own category, but unfortunately there's no additional filtering available. I would like to see options for different types of games or at least providers here, but these features seem to be available for slots only.

Overall the lobby is still easy to use with the same bright and clear look as its casino counterpart, and you'll find everything from classic roulette tables to immersive show games here. Browse through the variety of tables from the two main providers or try something new like Spin2Wheels from HollywoodTV.

The live casino experience was pleasant and everything from the loading times to the quality of the streams was top notch. I hope we will see additional filtering available here in the future to make it a 10/10 environment for live games.

Live game information

• Total number of live casino games: 140

Slots Palace meets the modern standards of gaming with full support for all mobile devices. The overall experience of the site when playing on desktop computers is smooth and seamless, the mobile version of the site just takes things a bit further.

Unlike the desktop where you navigate solely with the top bar, here you can open up the available categories from the top left hand corner. The menu displays everything from casino to the special art collection in a clear manner, making it easy to switch between the different tabs. To add, the loading times on mobile are exceptionally fast. Moving from one tab to another happens instantly. The same goes for the games which are ready to go before you know it.

To make it as easy as possible, simply play from your web browser. Theres no need for an app as the site scales automatically to match your device properties, no matter which type you are using.

In conclusion, both the desktop and mobile versions of the site are top notch quality, but mobile gaming is simply the better alternative unless you really prefer using a computer. Everything from the small details such as favoriting a game whilst playing it are there on mobile, and you can have the casino experience in full without ever using the desktop version of Slots Palace.

Slots Palace has done a good job with the available depositing and withdrawal methods. There are plenty of options to choose from, which are all secure and reliable payment services.

The minimum deposit is set at C$10 which is great to see. However keep in mind that this does not qualify for the welcome bonus. The minimum deposit amount varies between different payment methods, you can see the minimum for each method in the payments section.

The minimum withdrawal is C$20. The withdrawal limits depend solely on your VIP level with the withdrawal limits increasing according to your level. The first level grants you C$750 in daily withdrawals and C$10,500 in monthly withdrawals, with the highest level players eligible for up to C$2,300 daily or C$30,000 monthly.

The requests to withdraw funds are processed by Slots Palace within 3 business days. The payments team is not working outside business days and unfortunately, this means that the withdrawal times are pretty slow here.

Something positive to mention about Slots Palace is that they accept Cryptocurrencies such as Bitcoin and Ethereum for deposits and withdrawals.

Depositing methods

Withdrawal methods

Withdrawal times

• Bitcoin: 1-3 working days
• EcoPayz: 1-3 working days
• MuchBetter: 1-3 working days
• Interac: 1-3 working days
• Bank transfer: 3-5 working days
• Jeton: 1-3 working days
• Ethereum: 1-3 working days
• Litecoin: 1-3 working days
• Tether: 1-3 working days
• Mifinity: 1-3 working days

Every player encounters an issue while playing at a casino at some point. Professional and quick support are the keys for a good experience even when these situations occur.

Slots Palace has a FAQ section available, but with this section being rather short and dull, you would most likely need help from the actual customer service. You can contact the team 24/7 via live chat or email, and expect a prompt response.

The experience and treatment I received from Slotpalaces support team was excellent with almost instant responses once I asked my questions. The manner was professional and I got the answers straight away.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Like all the casinos operating under official licenses, Slots Palace has to follow the regulations when it comes to Know Your Customer policies.

You can find the verification tab from your account details, but unfortunately you can't submit your documents in advance. I personally prefer to upload the necessary documents straight away to have them ready before they are requested but this is not possible here.

Once the casino requests your documents, you will have 30 days to provide the required documents. Slots Palace promises to verify your documents and information within 10 days which is a bit long as you can't submit these documents before hand.

The required documents include at least:

• Proof of identity
• Proof of address
• Proof of deposit

These could be for example your drivers license, an utility bill and a bank statement. If you need assistance with the process, be sure to contact the support team.

Slots Palace is licensed by the Government of Curaçao. Casinos operating under Curaçaos gaming license are constantly monitored by the officials to ensure that they follow all of the gambling regulations.

Your data will be protected using the highest industry standard security processes and systems. However, when it comes to responsible gaming, I would expect better from the operator.

You can find a responsible gaming page that tells you Slots Palace's commitment to responsible gaming and provides you with helpful links and information to help you maintain control of your gambling.

When it comes to responsible gaming tools, there are none available. You can request self-exclusion from the site by contacting the support team, which will result in your account being closed within 24 hours. The least I want to see here are deposit limits which should be available in every casino.