CasinoLuck Casino review (CA)

The complete welcome package at CasinoLuck consists of two deposit match offers:

• 1. deposit: 200% bonus up to C$150 + 150 bonus spins
• 2. deposit: 50% bonus up to C$50

In total, you can benefit from up to C$200 in bonus funds, with the bonus spins on top. I like how the operator chose to go with a higher-than-average percentage with the CasinoLuck first deposit offer.

To activate these bonuses, I had to deposit at least C$20. This is a bit more than the ideal C$10, but still within a reasonable range. 

When it comes to the terms and conditions of the welcome package, we're looking at a fairly good set of terms. The wagering condition is set at 35x, matching the gold standard, which is amazing. You'll have 21 days to complete the wagering, with a maximum wager of C$5.50.

The bonus is forfeitable as well, so if you'd like to cash out your real money winnings, you are welcome to do so. There is an extra step to this, though, as you have to contact support in order to make a withdrawal during the wagering.

Significant terms and conditions

• 18+, new players only.
• Min. deposit: C$20.
• Max. bonus: C$150.
• Wagering requirement: 35x.
• Max wager: C$5.50.
• Wagering requirement for bonus spins: 50x.
• The "Welcome bonus" must be wagered at CasinoLuck.com within 21 days of being credited.
• Bonus spins expire after 24 hours.
• Max winnings from bonus spins: C$100.

Please gamble responsibly.

Extra and no deposit spins

In addition to the bonus funds, you will receive a tasty 150 bonus spins to the timeless classic Book of Dead. These spins are available for 24 hours, so make sure to claim them before they expire.

The bonus spins have a heavier wagering requirement than the bonus funds, with 50x wagering attached to the winnings you gain from them. Furthermore, your bonus spin winnings are limited to C$100.

CasinoLuck VIP / Special promotions

You'll immediately start earning reward points that can later be converted into bonus cash as you move on up the VIP ladder at CasinoLuck. Every bet you make gives you points and you can reap more and more benefits with every new VIP status.

There are numerous bonus offers and gifts included in our VIP program for all players. Here you can see just some of the great benefits.

• Improved reward point redemption rate for higher levels.
• Birthday bonuses for all players.
• Live tournaments for Bronze level VIPs and higher.
• Free Play Sunday bonuses are credited to a you upon login if a deposit has been made within the last 14 days
• The monthly cashback that is based on house winnings on all games for one full calendar month.
• Higher deposit and withdrawal limits for Platinum VIPs and higher.

You can contact your PAM, or Personal Account Manager to claim a monthly cashback bonus and to learn more on how to qualify.

All of the VIP Package benefits come into effect the day after the upgrade takes place. You are only eligible for 1 bonus per day. Therefore if you're upgraded over the weekend, the Welcome Package bonus takes priority over other offers.

CasinoLuck is stocked with various top-tier game providers. The actual game selection is still a bit limited for my taste, as there are only 800 games in total. As a result, you might not be able to all of your favourites from CasinoLuck.

When it comes to the navigation and search functions provided by CasinoLuck, I was disappointed. Apart from the main game types, there is virtually no categorization, and you must manually browse the library. There are no filtering options in the search function, so if you want to view games by theme or mechanic, you're out of luck.

Besides slots, CasinoLuck offers entertainment ranging from table games to virtual sports. These sections are not the most diverse either, and I would have hoped for a more versatile gaming environment.

CasinoLuck's performance was excellent all around. Each tab and game loads quickly, and the game window allows for complete immersion on both desktop and mobile. 

Overall, the games at CasinoLuck are all first-rate quality releases from industry leaders like Big Time Gaming, Elk, and Microgaming, but the site could use some more quantity for a more versatile experience.

Desktop game information

• Games: 800
• Slots: 700
• Table games: 20
• Jackpot games: 15

CasinoLuck's live casino was a huge letdown. With only a couple of Skywind's tables available, there isn't much action to discover. 

The tables are limited to a couple of roulette, blackjack, and baccarat tables. Without any poker, game shows, or other game types available, this casino is not the place for a live casino enthusiast.

Live game information

• Total number of live casino games: 5

As long as you have a stable internet connection you'll be able to play at CasinoLuck without going through the hassle of downloading any app. You can access the casino directly from your browser.

The site is automatically optimized to fit the dimensions of your device and looks great on any mobile or tablet device. It's also quick and simple to use, but the same issues with a lack of categories persist.

All in all, I actually preferred to play at CasinoLuck via mobile. The desktop version does have a straightforward layout, but on mobile the experience felt more fluid to me. You don't have as much going on at once because there aren't as many game icons flashing in front of your eyes all the time. The performance is still top-notch, so if I had to choose one, I would definitely play on CasinoLuck with mobile.

CasinoLuck offers a large variety of deposit and withdrawal methods for you to choose from. For Canadian players, these include Visa, Mastercard, Interac, Paysafecard and many more.

The site's minimum deposit is a reasonable C$10. This is the industry's gold standard, and you can play with smaller amounts if you prefer. Just keep in mind that the welcome offer requires a C$20 deposit.

The withdrawal process is also simple at CasinoLuck. You can cash out quickly using your preferred method with a C$10 minimum, which is great. The casino aims to process the payments as fast as they can, but generally, it can take up to 72 hours for your payment to go through.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 1-3 working days
• Visa: 1-3 working days
• Wire transfer: 3-4 working days
• EcoPayz: 1-3 working days
• Interac: 1-3 working days
• Astropay: 1-3 working days
• Jeton: 1-3 working days

CasinoLuck believes in great customer support and that is why they believe in C.A.R.E., or Customers Are Really Everything.

Their customer support team is happy to answer any questions you may have. The team is available 7 days a week from 08:00 CET to 00:00 CET.

My personal experience with CasinoLuck's support was fantastic from the start. I reached out to the team via live chat and received a reply within a minute. The agent was friendly and professional throughout the conversation, making my experience a positive one. 

CasinoLuck also offers a frequently asked questions section, but this page is limited to five queries, so you're better off just contacting the team.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Just like all other licensed casinos, CasinoLuck must follow the set Know Your Customer regulations. 

The process includes the verification of your details, which is done by uploading documents supporting it to the casino. I was requested to verify my account with a proof of ID, address and payment method.

The documents are uploaded via CasinoLuck's secure Document Uploader. You can access it from your own casino account straight after registration.

These documents can be, for instance:

• Proof of identity - scan of your passport or drivers licence
• Proof of address - scan of a utility bill or government letter
• Proof of deposit - picture the debit card or screenshot from online bank

The casino may require up to 72 hours to verify your documents, but once approved, you can withdraw funds and play normally. 

CasinoLuck operates with an MGA license (Malta Gaming Authority). The gambling authority oversees the casino's operations and ensures a safe gambling environment.

CasinoLuck is also committed to supporting a Responsible Gaming environment. They take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all players.

Their dedicated responsible gambling page has an active self-assesment test that is a great way to see where you're at regarding safe gambling. You'll also find help links and useful information about responsible gambling, as well as instructions on how to set your own limits.

The best way to monitor your gambling is to use their responsible gambling toolset.

These tools include:

• Deposit limits
• Reality checks
• Time outs

You may also choose to set a limit on the amount you may wager or on the losses you may incur within a day. To do this, give a message to the support team who are happy to add these limits for you.