- Customer support shines like a star
- Varied game selection, but needs more titles
- Mobile casino looks decent and plays well enough
- Wagering requirements are high across the board
CasinoLuck is an exciting and modern online casino that’s hosted by a friendly 4-leaf clover, who is all about sprinkling a little bit of casino luck your way.
The casino features a razor-sharp design and layout with handy toolbars conveniently located on every page. This makes it highly accessible on both desktop and mobile devices.
CasinoLuck's site is stocked with hundreds of video slots and casino games to ensure players have plenty of choice when they play.
The casino runs a wide range of exciting promotions for players to take part in and if you have any questions then their more than helpful customer support team is on hand to assist.
CasinoLuck is a reliable and trustworthy casino as they are regulated and licensed by both the UK Gambling Commission and the Malta Gaming Authority. The casino uses next-level 128-bit SSL encryption technology to secure the site so that you can have piece of mind when you play.
It looks like a lot of fun despite the slightly creepy fruit characters. They offered me up a bunch of extras when I signed up. This was even beyond the welcome bonus. However, upon further investigation, I found every bonus to come with high wagering requirements.
Pretty much everywhere I turned in this casino, they were offering me nice little incentives and bonuses. Ok, I’m simple but I was entertained by their graphics such as Rich Wilde (from Book of Dead) cuddling up with the creepy fruit. These little added touches are great for me and gives me confidence that this is a casino who put effort into their brand. There’s a few annoyances at Casino Luck. When I leveled up in their VIP Program, I was gifted 25 free spins. The wagering requirement for this gift is 50x. There was no way to get out of it either save for avoiding the slot I wanted to play. I found their play through requirements a bit crazy actually. I wasn’t looking for long-term gains so this site didn’t really do it for me.
CasinoLuck welcome bonus offer consists of two parts. First up is your generous first deposit bonus, which is then followed by a reload bonus on day 2. You get to start off with:
- 150% up to C$150 + 150 Spins on Book of Dead
When you come back, you can collect the day 2 reload bonus:
- Day 2 bonus 50% up to C$50
To get the bonus, you need to deposit a minimum of C$20. The offer is available for new players only and needs to be wagered 35 times within 21 days before withdrawing.
Upon registration, they asked if I wanted to add a bonus code. I hadn’t received one yet so I didn’t bother looking for one. Nothing lost though, as soon as I was registered and before making a deposit, I was given a welcome bonus offer. I had to deposit at least $20 to get the bonus so I went with a $60 deposit. When it was processed, it showed I had a value of $150 in my account. My total bonus balance was at $90 so with a 35x wagering requirement, I had to wager $3150 to take out winnings. I appreciate the transparency about this so no guessing. Sure enough, I was given 150 free spins on Rich Wilde’s Book of Dead. Once I played my free spins, my deposit was at zero. I checked out my account further and I’d played through $104 out of $3150 with the match deposit. The free games equated to $15 cash value from the casino but I would have to play $3,706 to meet the wagering requirement.
First deposit bonus code
You don't need a bonus code to claim CasinoLuck's first deposit bonus.
Significant terms and conditions
- Min. deposit: C$20.
- Max. bonus: C$150.
- Offer valid on first deposit.
- Offer only applies to new players.
- This offer is not available for players from the UK.
- Wagering requirements are 35 times.
- The “Welcome bonus” must be wagered at CasinoLuck.com within 21 days of being credited
Full terms and apply.
Extra and no deposit spins
150 spins on Book of Dead upon your first deposit of at least C$20.
VIP / Special promotions
FROM THE MOMENT YOU START PLAYING, EVERY BET COUNTS!
You'll immediately start earning reward points that can later be converted into bonus cash as you move on up the VIP ladder. Every bet you make gives you points and you can reap more and more benefits with every new VIP status.
There are numerous bonus offers and gifts included in our VIP program for all players. Here you can see just some of the great benefits.
- Improved reward point redemption rate for higher levels.
- Birthday bonuses for all players.
- Live tournaments for Bronze level VIPs and higher.
- Free Play Sunday bonuses are credited to a you upon login if a deposit has been made within the last 14 days
- The monthly cashback that is based on house winnings on all games for one full calendar month.
- Higher deposit and withdrawal limits for Platinum VIPs and higher.
You can contact your PAM, or Personal Account Manager to claim a monthly cashback bonus and to learn more on how to qualify.
All of the VIP Package benefits come into effect the day after the upgrade takes place. You are only eligible for 1 bonus per day. Therefore if you're upgraded over the weekend, the Welcome Package bonus takes priority over other offers.
CasinoLuck is stocked with a huge range of the different game providers. As long as you have a stable internet connection you’ll be able to play at CasinoLuck without going through the hassle of downloading any app. You can access the casino directly from your browser.
CasinoLuck has over 800 great games for you to choose from. This includes all the classic slots like Gonzo's Quest, Fire Joker and Book of Dead, and a versatile selection of table games. You can even play on Virtual Sports, like Golden Race or Euro Tournament Champions.
Their games selection has something for everyone. Browse the games and you'll find all your favourites.
The games selection was decent enough. They offer quite a few of the top brands so I liked the high-quality of the games on offer. It was easy to find everything thanks to a good navigation system. They pretty much had all I could want with live casino action included. Games worked well with high functionality. I found they had a good amount of slots that varied and it's great to see a nice section of scratch cards too.
Desktop game information
Desktop game providers
CasinoLuck has all the games on instant play. So without downloading any application you can enjoy playing your favorite slots.
It sizes perfectly to the all screens and looks very attractive on any mobile or tablet device.
And most important it's very easy to use. So you’ll have no problem navigating your way around and finding the games you want.
The mobile version looks pretty decent. There were some jenky pages I noticed where words were overlapping each other, making it impossible to read. Some games loaded a bit slowly and there were also some lags. Generally though, it worked quite well. In the games lobby, they did a good job of putting the titles together so you can find what you want. I found the navigation to be pretty much the same as the desktop version. I was able to contact customer support and access my account to make a deposit easily. Loading times in the live casino were a bit slow at times.
Mobile game information
Mobile game providers
CasinoLuck has games such as roulette, blackjack, and live baccarat on the live section, which is a great way to provide an authentic gambling experience for players who cannot visit land-based casinos. Gamblers who want real-time play and competition with other players will find this part of CasinoLuck Casino interesting.
Live game information
Total number of live casino games: 115
Live game suppliers
CasinoLuck is committed to supporting a Responsible Gaming environment.
They take the issue of responsible gaming very seriously and are dedicated to providing a responsible gaming service for all players.
To stay in control of your gambling, they have a range of options available. You can set deposit limits, cool off periods, self-exclusion and reality checks.
CasinoLuck encourages you to play responsibly.
CasinoLuck believes in great customer support and that is why they believe in C.A.R.E., or Customers Are Really Everything.
Their customer support team is happy to answer any questions you may have. The team is available 7 days a week from 08:00 CET to 00:00 CET.
You can contact them via live chat or email.
Customer support was prompt and quick. I contacted them through the live chat, which was easily seen on any page. I had an easy question about wagering requirements and they answered my question right away. It’s nice because they introduce themselves and welcome you to live chat. They didn’t go out of their way for me exactly but he answered my question promptly and clearly.
English, Finnish, German, Danish, Norwegian
Email support languages
Live support languages
Phone support languages
In certain instances, you will be required to provide additional documentation, for example a copy of a governmental-issued ID, for identity verification process.
Documents are uploaded via CasinoLuck's secure Document Uploader. You can access it from your own casino account.
Please note that this information is required for certain features of their Services.
I wasn’t asked to verify my ID during the registration or when I put down my first deposit. In my account section, I could upload documents manually. They have their own uploader and require a proof of address and government issued photo ID. Even though I didn’t withdraw, I uploaded my documents. It was really easy and they sent me an email letting me know they were verified.
CasinoLuck offers a large variety of deposit and withdrawal methods for you to choose from. For Canadian players, these include Visa, Mastercard, Interac, Paysafecard and many more.
Some methods may not be available for all countries.
I used Interac e-transfer but they also had Interac Online available. Their banking system is good but there were few tiny things that weren’t necessary. When doing the deposit, there is an “In Process” feature. The casino told me to keep the window open, stating “Waiting to receive update from provider…” The deposit took awhile and this message continued. It took about 20 minutes before the deposit appeared in my casino account. I couldn’t cash out because I didn’t meet the wagering requirements. All said and done, I would have to wager $4,258.50.
Mastercard 3-4 working days, Visa 3-4 working days, Wire transfer 3-4 working days, Skrill 1-36 hours, NETELLER 1-36 hours
Loraine Couturier is an expert casino reviewer for Bojoko. You'll often find her uncovering the legit truth about her experiences with online casinos. It is her mission to help you source out the best casinos. Loraine has been working with online casinos over the past 2 years while traveling the globe.