LuckyKoala Review

LuckyKoala has a huge game selection. They have slots, jackpot games, table games, crash games, and a live casino. The number of games is counted in thousands, and the biggest category is slot games.

For example, check out Ramses Book, a slot game from Gamomat. This game offers wilds and free games in an exciting Egyptian-themed world. You can play Bonanza and Extra Chilli slots here if you're a fan of Big Time Gaming's Megaways slots.

The games can be sorted into categories like megaways slots and jackpot slots, but they lack some basic categories like table games. You can, however, use the word search if any other category doesn't match your needs. LuckyKoala has filters like Volatility, Providers, and some fun-to-have categories like Bonus Buy Games, Cold Games, and Hot Casino Games.

All new and hot games come with a tag on the game's icon, which is a convenient way to spot them. I really like that the game icons are clear, and there's also the name of each game provider. On top of that, there's a little i-button, where players can check how volatile the slots are.

Overall, I think LuckyKoala has a very good game selection that is easy to search. Although they were missing some basic filters, the word search compensates for it.

Game Information:

• Games: 7,000
• Slots: 6,200
• Jackpot: 200
• Table games: 150
• Crash games: 290

_{The number of games is an estimate at the time of this review and may change as new games are added.}

LuckyKoala casino has a nice selection of live games from one big provider, Pragmatic Play, and a few smaller suppliers. They have a whole category dedicated to Real Dealer live games.

The provider search and word search are also available in the live games category. LuckyKoala's live game categories are plentiful. The games can be sorted into Roulette, Blackjack, Game shows, Baccarat, Poker, and TV Games. I really liked the live game lobby, where users can spot how many players are currently playing each game and the minimum and maximum winnings available.

I enjoyed trying out different types of roulette live games where professional dealers handled the gameplay. There are roulette games in every imaginable sub-category, such as different countries and innovative themes like Cricket and Horse racing.

If you want to try something different, LuckyKoala offers a nice selection of popular game shows. You can find different game types like marble race, wheel of fortune, Pachinko, and coin flip. Check which casino live game was our expert's favourite, and what the best casinos are to enjoy game shows.

The live game category in LuckyKoala is good. Although they don't have that many live games, they have picked a versatile and exciting list of games on their site. The live game filters leave no questions unanswered, and the games work stably.

Live Game Information:

• Live casino games: 150

_{The number of games is an estimate at the time of this review and may change as new games are added.}

LuckyKoala casino is fully mobile-compatible. Although they don't offer an app, I think the mobile browser version is more than enough to meet the needs of players on the go.

If you're looking for sites with casino apps, check out our list of the best mobile casinos and apps in Canada. We have listed all the best mobile casinos for Android and iOS devices with smooth navigation and fast loading times.

The LuckyKoala mobile browsing is easy, games work lightning-fast, and the usability is great. Using the site on a mobile device is a nicer experience than using it on a desktop. Where the desktop version has too small text in some of its navigation buttons, there's no such problem in the mobile browser.

I recommend using this casino on a mobile browser, as the experience is superior in its smoothness to the desktop version. Gladly, all games are also mobile-compatible these days, so you can enjoy playing anywhere.

LuckyKoala's payment methods are Visa, Mastercard, Interac, MuchBetter, AstroPay, and cryptocurrencies. The deposit and withdrawal methods are sufficient, but we would like to see more options like prepaid vouchers.

The maximum withdrawal is C$5,000 in a 7-day period, which can be increased via VIP-levels. The maximum daily winnings are always C$100,000.

LuckyKoala offers only one free monthly withdrawal, and they will charge up to 8% of the amount for any additional withdrawals. In addition, players must wager their deposits five times before withdrawing any winnings. These terms don't make this casino appealing.

The average withdrawal processing time in LuckyKoala is 48 hours.

LuckyKoala's different payment methods may have different processing times. Cryptocurrencies have the fastest withdrawal times, and bank card withdrawals take the most time.

It seems that you cannot complete the KYC process before withdrawing winnings from this casino, so the first withdrawal may take longer than the estimations we have listed.

The estimated transfer times for each withdrawal method are listed below:

• Interac: 1-3 working days
• Visa: 1-4 working days
• Mastercard: 1-4 working days
• MuchBetter: 1-3 working days
• AstroPay: 1-3 working days
• Cryptocurrencies: 0-1 working days

LuckyKoala offers 24/7 live chat, email support, a FAQ section, and other info pages. I contacted the support multiple times, and the support quality was inconsistent.

Support chat begins with a bot asking the reason for contacting, name and email address. Then, you get to queue for the live chat, which took a few minutes for me. The agent asks you to provide personal information to ensure they're talking to the account's owner. After all this, you can ask your question from the agent.

The first time, the live support agent was professional, knowledgeable, and gave informative answers promptly. I tried to contact them again, but this time the experience was bad. I had to wait around 10 minutes to chat with an agent. I asked about the KYC procedures in this casino, but the agent told me I would be contacted by the "designated department" if they needed this information. Why not just tell the answer to a simple question? I think it seems suspicious, as I always choose a casino based on its trustworthiness and transparency.

LuckyKoala's FAQ section covers basic questions, but the answers are lacking in the responsible gambling section. Players can find LuckyKoala's Terms and Conditions by scrolling down the front page.

My overall support experience at LuckyKoala was unstable. I recommend contacting their live support if you have any questions about the casino, but don't expect too much from it.

• Email support: ✅
• Live support: ✅
• Phone support: ❌

Trusted online casinos implement the Know Your Customer (KYC) procedures to verify the players' identities. This keeps the players safe and prevents identity theft. It also allows casinos and authorities to carry out anti-money laundering actions and prevent funding of terrorism.

LuckyKoala asks for the player's name, email, home address, and phone number to make deposits. The actual documents to prove identity, payment information, and address are often required before withdrawals can be made from a casino account.

I wanted to investigate how this works in LuckyKoala and asked the customer support. All I got was that a mysterious "designated department" would contact me if they needed these documents. Their terms and conditions state that they may ask players to provide this documentation. It's odd that a casino doesn't share this kind of information openly.

The first withdrawal process may take longer due to the KYC process. We recommend completing the profile verification right after registering but it may not be possible in LuckyKoala.

The possible KYC documents in LuckyKoala include:

• Proof of identity (for example, photo of both sides of ID card, driving license, or passport)
• Proof of address (for example, bank account statement or utility bill)
• Proof of payment (e.g. photo of bank card or account statement)

LuckyKoala may ask players to provide additional documents, such as source of wealth and income, and political status documents.

I asked about the KYC process in the live support chat, but this time it was a struggle. I'm still not sure how the KYC documents are sent to the casino when making a withdrawal.

LuckyKoala is licensed and registered by the Curaçao Gaming Control Board. This license ensures that the online casino follows safety and fair play regulations.

LuckyKoala does not offer ready-to-use, responsible gaming tools. The responsible gaming section in their FAQ is short and provides no information on restricting playing at this casino. After searching for a while, I found a section in the terms and conditions page that says players may request self-exclusion from customercare@luckykoala.com.

Players must provide them with information about the period of self-exclusion and a clear statement that they want to self-exclude voluntarily. The process may take up to ten days, which is too long, in my opinion.

We at Bojoko encourage Canadian players to practice responsible gaming. Please find more information on our responsible gambling page, where our experts have gathered tips to limit gaming, assess your gambling behavior, and advise you on what to do if you find yourself engaging in unhealthy gambling habits.

LuckyKoala has a long way to go in providing a responsible gambling environment. They could start by telling about the Self-exclusion possibility in their FAQ section and building tools that can help players restrict playing.

LuckyKoala has a massive amount of games and nice-looking sites, but that's not enough to provide a great casino experience. Check these casinos to find more sites for Canadians:

• Gamblezen review: Gamblezen is an easy-to-use site with a kind and professional 24/7 support. This casino packs tons of games and many payment options for Canadian players. They offer a thorough responsible gaming page and tools to restrict gaming.
• Merlin Casino review: Find great bonuses, versatile deposit methods, and a wide game selection on Merlin Casino. Our experts highlighted this casino's versatile game options, generous bonuses, and great selection of game providers.
• National Casino review: This casino has ongoing promotions for existing players and thousands of games. Our experts loved the low minimum deposit, which could be as low as C$2. See the full review and find out if National Casino is for you.

LuckyKoala casino is owned by NewEra B.V.

Yes, LuckyKoala is a legit casino. It has been licensed by the Curaçao Gaming Control Board under the licence number OGL/2024/181/0181.