Betonic Casino review (CA)

Betonic has prepared a great bonus package for new Canadian players. In total, you are in for C$1,500 and 20 bonus spins.

The bonus offer is divided into four parts, and is as follows:

• 1. deposit: 100% bonus up to C$300 + 20 bonus spins with a bonus code BTONIC200
• 2. deposit: 50% bonus up to C$375 with a bonus code BTONIC250
• 3. deposit: 50% bonus up to C$375 with a bonus code BTONIC50
• 4. deposit: 100% bonus up to C$450 with a bonus code BTONIC300

For each bonus, a minimum deposit of C$30 is required. This is a fairly average amount for bonuses. 

This bonus comes with quite reasonable terms and conditions which makes it not a shabby deal at all. Pay attention to the bonus codes and remember to enter the correct one when redeeming your offer. 

The wagering requirement is 25x for both deposit and bonus. The validity time is 21 days so you will have plenty of time to meet all the conditions. There are some excluded games, but you can find the list with the bonus terms and the system will also automatically restrict bets on such games. You are also not allowed to place bets higher than C$18 or 5% of the bonus amount, whichever is lower.

I think this is a pretty decent offer and totally worth claiming. The bonus terms are very straightforward and leave no room for doubt. One can also cash out something from this bonus if they meet the requirements. This is not one of those bonuses you already know you won't be able to take advantage of.

I was happy to claim this generous bonus and play Betonic's games, try some of their interesting slots and see how everything works.  Overall, it is clear that Betonic is offering an attractive bonus that is easily attainable, making it an ideal choice for anyone looking for an exciting gaming experience.

Significant terms and conditions

• Minimum deposit: C$30.
• Wagering requirement: 25x (bonus + deposit)
• Bonus valid for 21 days.
• Bonus codes apply.
• Not allowed: bets higher than C$18 or 5% of the bonus amount, whichever is lower.

Please gamble responsibly.

The game selection is huge – or massive would describe it even better. There are more than 5,000 titles from over 60 top-notch providers. Not to mention the fact that they also offer a full sports betting section with all major sports and much more. This is a true all-in-one casino that will keep you entertained for a long time. 

There is a good variety of old and new, as well as popular and less-known games. I was happy to see an above average amount of categories to choose from. There are 10 of them, and you can find new games and table games, as well as funny picks like a Book of Slots category. Did you know that more than 30 providers have picked up on the Book of theme and there's so much more to discover than John Hunter inside those titles? Amatic, Booming, Spinomenal and Wazdan, just to mention a few, also picked on the theme. My strong recommendation is that you go check it out. 

I also enjoyed the Casual Games category because why not? There you can find some Plinko, keno, dice games, bingo and scratchcards too. The variety is quite impressive and Betonic has really put effort into taking all types of players into consideration. 

Browsing was easy but it seemed the casino site was still in a bit of a progress stage. I experienced quite a few crashes and at times the page was not loading at all. This was a bit better on mobile than on desktop, so let's hope the bugs get fixed soon. 

Customer support told me that they were adding new titles every day, which would be quite a pace. Honestly, I wouldn't be surprised considering the large amount of games Betonic offers. However, adding too much too fast might not be wise, especially because there are still some issues with the site's basic workability.

All in all, apart from the lags and loading issues, Betonic is packed with some pretty entertaining games. I could totally imagine myself spending more time with this kind of selection. Of course, I have seen better but I have also seen much worse. And when it comes to the amount, well, that's hard to beat. 

Desktop game information

• Games 5200
• Slots 4900
• Table games 150
• Jackpot games 100

Betonic does not only put effort into their slots selection, but they also pay meticulous attention to the live casino. Even the absence of Evolution Gaming does not detract from the quality of the live selection. The premium game rooms of Pragmatic Play, Vivogaming and Lucky Streak can be found here. 

It's almost like entering a different platform than the casino lobby. And I like it when these two are really separated from each other. Because after all, live players and slot enthusiasts are usually two completely different groups. So why not offer them both their own unique space for gambling? Exactly, and this is where Betonic has succeeded extremely well. 

There's a good variety of both classic table games and modern game shows. I hadn't played poker for a while so I decided to sit down at Vivogaming's good old casino hold'em table. I had a good time. Everything worked well, the video stream was uninterrupted and the croupier was highly professional. 

Live game information

• Total number of live casino games: 150

After having some loading issues with the desktop version, I had to give a proper try to the mobile casino. I was pleasantly surprised that it worked better than on the desktop. 

You can access the casino through your internet browser and no separate apps are needed. It's easy to navigate and know what all the buttons mean. For instance, the mobile version of Betonic Casino includes a convenient menu that allows you to quickly switch between different games, while the desktop version does not have this feature. The only thing missing was the floating live chat box, but support can be found at the bottom of the page. 

I would choose the mobile version of Betonic Casino. It runs smoother than the desktop version and it has a better design. Obviously, much more effort was put into mobile, which is the right thing to do in today's mobile-focused world. Not to mention, it's convenient for playing on the go, so you can bet on the bus, the train, or even in the bathroom!

Banking is a breeze at Betonic and you will find all the options under your account. When you first register, you are asked to choose your main currency and C$ is available for your convenience.

There are many methods available, including cryptocurrencies. You can deposit as low as C$5 but remember that you cannot claim your welcome bonus with less than a C$30 deposit. I think the low deposit limit is very helpful and it allows players on a budget to try out the casino. Crypto-friendliness is also the way to go for any decent casino nowadays.

Withdrawals have a minimum limit of C$30 and a maximum of C$5,000 per week. The processing time is up to 48 hours which is a bit long. If all the necessary documents are provided, this can be less, but still not super fast.

I had a bit of a hard time finding all this information on the casino's payment terms, so I had to turn to customer support's help. I wish payment methods, processing times and limits were more clearly available. A simple table would do the job and save a lot of players' time in acquiring information about this important issue.

Depositing methods

Withdrawal methods

Withdrawal times

• Visa 3-4 working days
• Mastercard 3-4 working days
• Wire transfer 3-4 working days
• Interac 1-3 working days
• ecoPayz0-1 working days
• Cryptocurrencies 0-1 working days

Betonic offers customer support 24/7 which is always a positive thing. Live chat was very responsive and I always got a hold of an agent in less than a minute.

There is also a fairly helpful FAQ section available, although it lacks some critical points. For example, there was very little information available on payment processing.

I managed to get all the answers I needed, but this support was obviously more targeted at European customers. The agents repeatedly used Euro as a currency and when I asked how much it is in Canadian dollars, they told me to check the currency exchange rate myself.

I must say that this left me wondering about the final quality of the service we will be getting as Canadian players. Especially in the case that something is wrong and we need to get country-specific assistance.

Given the international platform of Betonic, it is critical that the customer service team be available to assist players from any country. The casino team should take into account the nuances of each individual market.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

All licensed casinos need to follow certain protocols when it comes to knowing who their customers are. These measures help in the prevention of money laundering and underage gambling.

Betonic has a very standard verification process which starts the moment you register an account with the casino. You are asked to provide your details, such as your name, phone number and address. In any case, you do not have to verify these before your first withdrawal.  

You will then be contacted through the financial department and they will specify the documents you will need to provide to the casino. It is not possible for you to process documents beforehand directly through your account. However, you can request early verification through live chat and they will assist you.

After having a chat with the agent and discussing this process, I was left with the impression that the verification process might take at least a couple of days. Furthermore, even if I was given an optimistic estimate, it would be wise to remain prepared for the process to take longer than expected.

In terms of security, Betonic Casino uses strong encryption to safeguard your data. Everything is kept secure and I didn't find any issues with this at the casino.

Being licensed by the Government of Curaçao, the casino is closely monitored and has to follow all the strict gambling laws.

When it comes to responsible gaming, Betonic is still far behind. There is a dedicated page for this but that's about it. They talk about how seriously they take the issue and how they are providing a responsible environment for everyone. But where are the tools and means to do this? Exactly, non-existence.

If you wish to apply any limits to your account, you will need to contact customer support. At your request, they will set different limits, but you will have no option to do it yourself. I would rather see convenient tools under my own account where I can easily set my limits the moment I join the casino.

Please gamble responsibly and don't fall into the trap of problem gambling. Set your own limits and take breaks.