Grand Mondial casino review (CA)

It’s pretty exciting to get 150 spins for a progressive jackpot on your first deposit. These are always my favorite because you can win big on these free spins by putting down a small deposit. like the fact I could play the 150 free spins in one day as opposed to being spread out over many days.

When withdrawing, they let me know that my bonus balance would be set to zero once I made the withdrawal. It got tiring to try to meet the 200x wagering requirement after a while so I threw in the towel, realizing it would take something close to an eternity. Most casinos have a 35x wagering requirement, which is hard enough to meet. Basically, you have to play the bonus money 200 times over to make a cash withdrawal of your winnings. When you don’t meet it, your bonus money isn’t converted. I didn’t make a second deposit but if I had, I would have got a 100% match deposit bonus (up to $250).

I loved how easy it was to find the games I wanted to play. You can “favorite” games so they all sit in the “For You” section, a nice little time saver. Slots can be sorted by 1-20 lines, 25+ lines, 3-reel, and 5-reel for example. Video pokers have their own section or you can check out blackjack and roulette in the tables section. It’s all well laid out.

The games themselves ran without slowing down or glitching out. My only issue was initially while I was playing the welcome bonus free spins on Mega Vault Millionaire. The game stopped a few times and I had to reload to get it working again. Other than that, all the other games ran perfectly.

The live casino doesn’t offer a massive collection but they have one of everything. Baccarat, poker, blackjack, sic bo, roulette and even Monopoly. Unfortunately, I couldn’t connect to the live casino games on my laptop. I got a message saying it refused to connect.

I couldn’t find an app for the Grand Mondial Casino so I just headed to my browser. When looking to sign in, I had to go to the sign up button and go to the bottom to find “Already a Member.” A message popped up stating the best game experience on my mobile could be had by adding them to my Home Screen.

Although the mobile version also didn’t let me access the live casino, it at least gave me the clear message that there is a Geo restriction. The subheadings in the games lobby differ slightly from the desktop version. Still as easy to follow however. Games were easy to find and they loaded quickly. It’s nice that the menu sits at the top left when you’re in the game so it’s easy to do banking or go back to games when you’re in a game. This feature isn’t always available. You can access everything on your phone that you can on your computer. Bonuses, Banking, and account information. You can access live chat and email support in the mobile version of Grand Mondial Casino as well.

Customer service was not only prompt and helpful but also very cheery. They even congratulated me on my win. I ran into problems with my withdrawal and I had my questions answered right away. They also let me know about the latest bonuses I could take advantage of.

Customer support is 24/7, 7 days a week. They have live chat and email support. There’s no floating live chat box so you just have to go down to the bottom and click help. From here, you can access live chat or send them an email. When I went into the chatbox, customer service greeted me right away. Super impressed with the personalized support I received.

There were never any prompts for account verification even when I went to withdraw funds. I had to chase down customer service to find out how to give them documentation so I could verify my ID. Customer service told me it’s random and not necessarily needed. However, they gave me all the instructions if I opted to do account verification on my own accord.

Customer service said I just had to send a photo ID and a utility bill with my name and current address on it to payments@casinorewards.com. I received an email back letting me know they had reviewed and accepted the verification. This wasn’t getting in the way of the withdrawal process in any way but regardless, they were lightning fast with account verification. Though, they seemed a bit laissez faire about verifying my ID in the first place.

There were a lot of payment options but I opted to use my Mastercard for the deposit. When I clicked on Mastercard, I was redirected by a secure payment and a message came up that my card would be billed in USD or CNY. The currency would be based on the exchange rate of the day. Deposit went through seamlessly and was immediately put into my account.

I wasn’t even going to try to meet the 200x wagering requirements as I didn’t win much with the bonus anyway. I tried to get into banking so I could withdraw and an error message kept coming up. This was with the casino download. Going to the casino in my browser allowed me to go into banking. I got the message that I didn’t have a refundable card and had to choose another option. I chose to use Interac E-transfer, which was suggested by customer support.

Customer support gave me information on the withdrawal process. They said it would be 2 business days before funds were allocated and then another 2-3 days for the processor to accept and finalize the payout request. I received an email with a link to then accept the Interac E-transfer. They also gave me a security code that the bank would require in order for me to get funds. All in all, a very easy process.