ApuestaMos casino review (CA)

Bonuses here are pretty standard. I did like the fact they offer a four deposit bonus for newbies. I can’t say much more because I’m a badass who got black listed from bonuses with the company that owns/operates ApuestaMos Casino.

I wasn’t able to take advantage of bonuses unfortunately because I broke the rules at one of the other Aspire Global International LTD a few months back. With that said, I will warn you now, they don’t allow you to bet more than $4.00 per wager when you’re in a bonus. I am still paying for that mistake. I should have read the fine print beforehand. However, if I could have taken advantage of the bonus, I would have got a 100% match bonus. I deposited $60 so I could have been playing with $120.

The wagering requirements were 35x (D+B), which makes it a 70x wagering requirement. In my opinion, it’s not worth taking the bonus at all so it was fine to not receive it. I’d have to play a lot to actually get the winnings from the welcome bonus.

When I went to the game lobby, I noticed there were three sections. I could go to the casino, the live casino, or virtual games. I was impressed with how robust the site was.

Thankfully they have those sections, otherwise it would be pretty dizzying. I found the casino section to be a bit crowded. The titles are quite small and they showcase recent winners on the side. On top of that, they are throwing random offers at the top and within the titles. To me, it was just a little bit too much traffic.

I was happy with the slot options from various providers like Microgaming and NetEnt. I liked their options for virtual table games. There isn’t a lot but I got a few options for all those classic games. I found it easy to find things in the live casino because they offer sections in the lobby to make it easier. I was stoked that there were so many live casino titles. Unfortunately, I tried a bunch of games and they wouldn’t load. I got a lame sad face and a message that there was a refusal to connect. I was able to get onto an Authentic Gaming live casino game, which loaded quickly.

I was happy with how quickly the mobile site performed and was able to jump into live casino games that weren’t available to me on the desktop version. The mobile version was a WordPress site when I seeked it up on my phone. That seemed strange to me but thankfully it worked really well. However, some of the live games still wouldn’t load. I can only assume it’s a geo thing because I’m in Canada. I found it easy to find what I was looking for and they developed a mobile site that isn’t congested with unnecessary crap.

They’ve set up customer support in a fantastic way. When I clicked on “Help” at the top left corner, I had the option for live chat or I could send an email.

I was inquiring about the welcome bonus. I could talk to the Canadian specific live chat agent or go through their robust FAQ section, which is pretty much a bot. Their live chat section is a one-stop shop for anything I need. This makes up for the fact they don’t have 24/7 live chat. When I went into the Help section, they let me know their support staff is available every day from 08:00 CET to 00:00 CET.

Live chat was around when I needed them and Sean greeted me by name within 1 minute. I was informed that the casino decided not to give me the bonus. He wasn’t able to give me info on why that would be. I suspect it’s from a past casino I played at where I wagered too high while in a bonus. I am still being penalized months later. He was cool about it though. He said no bonuses means no wagering requirements. Nice to receive the silver lining.

I wasn’t asked to verify my ID right away. I personally like to upload documents right after registration as it expedites the withdrawal process. I can’t withdraw my winnings until I prove my identity. I found the document upload feature in my account section under my name. Here, I was able to upload a variety of files as long as they were less than 6 MB. Something a bit annoying is that they don’t let me know what files they need to verify my ID. As I play online casinos often enough, I can guess what they’ll ask for but I feel like they could make it easier.

When I requested a withdrawal, this is the message I received by email,

“For the security of your account, you may be contacted and asked to send us documentation.”

I liked the options available here for depositing. I went with Interac but there was also ecopayz, MuchBetter, PaysafeCard, and major credit card options. I could have entered a promo code at this point but if I was given one, it wasn’t clear enough for me to grab it and take advantage. There were three options within the Interac page. I opted for Interac e-transfer, which I like because none of my banking information is exposed. I was redirected to a secure page outside of the casino with all the info I needed to send a transfer to Gigadat. This is a trusted payment processor for the Canadian market and it was an instant deposit.

When I went to withdraw, my option was a wire transfer. I think this is a bit old school as many times, there is a way to do this through Interac and it takes less time to get your winnings. I had to go through the annoyance of giving them all banking details. Also, they charged me $1.00 to withdraw. I know that’s not a lot of money but it’s a bit silly they charge at all in my opinion.

They let me know it’s pending and where I could find out information on the withdrawal process in my account. ApuestaMos Casino approved my withdrawal request within 12 hours. I didn’t see that it was approved in my account so I had to ask customer service. I did receive the money into my bank account within 72 hours.