Lucky8 Casino review (CA)

The welcome package, which consists of bonuses totaling up to a whopping C$1,000, is divided among your first three deposits as follows:

• 1. deposit: 100% bonus up to C$300 + 200 bonus spins
• 2. deposit: 50% bonus up to C$300
• 3. deposit: 50% bonus up to C$400

Each offer requires a minimum deposit of C$20, which I think is a reasonable amount to start with. In addition to doubling your deposit, the first offer grants you a massive 200 bonus spins on the popular Big Bass Bonanza from Pragmatic Play. 

The percentage of the deposit boost decreases with each offer, but all in all, it's great that you can benefit from bonuses not only on your first but your three initial deposits. I also like how Lucky8 chose 200 spins instead of the standard 100 to increase the fun. 

The terms of the offer are very straightforward, with no hidden surprises. The set wagering requirement is 40x the awarded bonus amount, which is just a tiny bit over the golden standard of 35x. This, in my opinion, is more reasonable than welcome offers that include both deposited and bonus amounts in the wagering. 

The bonus is also forfeitable, which is amazing. This means that you begin by playing with your real money balance, and if you decide to withdraw your winnings, you can do so at any time by voiding the bonus balance. 

Overall, the package is definitely worth it.

SIGNIFICANT TERMS AND CONDITIONS

• New players only, 18+.
• Minimum deposit: C$20.
• Wagering requirement: 40x.
• Wagering must be completed in 14 days.
• Bonus spins have to be activated within 24 hours.
• Max wager: C$5.
• Game weightings apply.

Please gamble responsibly.

Extra and no deposit spins

The welcome package includes a substantial number of spins, with 200 bonus spins tied to the first deposit offer. The spins are credited in batches of 20 per day for the first 10 days.

Big Bass Bonanza is familiar to many casino players because it is frequently featured in the featured slots section of many casinos. The fishing-themed game includes a money symbol with random values that can award massive wins in the re-triggerable bonus feature. It's nice to see that the spins are credited to a top-tier game, but I'd prefer it even more if Lucky8 divided the spins among multiple games to highlight their game variety.

The spins are valid for 24 hours after 12:00 EST each day, and their winnings require a 40x wagering before you can withdraw them. 

VIP / Special promotions

Four levels make up Lucky8's loyalty program, which resembles an exclusive club. Players' weekly withdrawal limits start at C$4,000 on the standard level and increase to C$15,000 on the rooftop stage, which is the highest attainable level.

Other benefits include increased amounts of exclusive bonuses and a personal account manager. Your level increases simply by playing on the site.

Lucky8 offers a thrilling selection of games ranging from the most popular slots to table & card games and live casino. The main emphasis is on slots, with a wide variety of different themes and types featured. Dive into the classics from Play'n Go, enjoy the immersive graphics in Yggdrasil games, or try your luck with the highly volatile Hacksaw Gaming slots. 

The casino lobby has a vibrant appearance, with all game icons laced with a neon purple lining. The icons stand out against a gradient-coloured background. Additionally, the game icons offer an added layer of information with tags such as "hot" or "exclusive" displayed on them. 

When it comes to the categorization of the lobby, I was a bit unsatisfied. The sections include popular, new, jackpot, and daily jackpots. It was difficult to browse the catalogue without the proper options that are normally included in these lobbies. I tried using the manual search to find games with bonus buy features or themes, but unfortunately, you can only find games directly by their name. 

The biggest drawback of Lucky8's casino lobby was that you simply couldn't view all of the available games without manually searching. Even though the site offers over a thousand slots, selecting the "all slots" category only displays 300 games in total. As a result, you can only browse games by typing in the provider you want, as searching by theme is not an option. 

All in all, I was hoping for a better experience when it came to playing at Lucky8.

Desktop game information

• Games 1,200
• Slots 1,000
• Table games 20
• Jackpot games 20

Lucky8 offers an immersive mobile gaming experience with its smooth performance and HTML5-supported gameplay. You can play using any browser, and there's no need to download anything to play on the site. 

The mobile version of the site has a user-friendly interface, making it easy to navigate on any device. The website changes its format and size to display less information at once while also making it easier to transition between tabs. 

Unfortunately, the site did lose its atmosphere compared to the desktop version, which had a strong theme and feel to it. The mobile version drops the vibrant background and neon colours, besides the game icons, which remain the same. 

When it comes to performance, everything is fluid on mobile. Games load quickly, and there are no delays or stutters when browsing the site.

The live casino side of Lucky8 offers everything from traditional tables to game shows, with neat categorization to make the game selection easy. The lobby is divided into different game types, from blackjack to roulette and poker.

Evolution, one of the leading live casino providers, is responsible for the game variety available in the casino. When it comes to live casino, the developer provides approximately 60 tables, covering all bases. I would have hoped to see some additional providers included though, as the experience now falls a bit short in terms of variety among the available tables. Evolution's full live casino lobby is not available either. 

I had a go at some of the baccarat tables as well as Dream Catcher to see how the live side performs. Positively, the games load in seconds and the streams are consistent. 

Overall, live casino fans will find solid live casino entertainment at Lucky8, but the lack of provider variety is noticeable.

Live game information

• Total number of live casino games: 60

Lucky8 does payments well, with a range of payment options from conventional methods to cryptocurrencies.

Deposit methods include Interac, Muchbetter, Skrill, Ecopayz, credit cards, and various cryptocurrencies. Besides the card options, all methods are available for withdrawals too.

The minimum deposit to play at Lucky8 is set at C$20. This is higher than ideal, but it is still within a reasonable range. The minimum withdrawal is too high in my opinion, with the bar set at C$30 which is unfortunate.

The maximum estimated time for withdrawal processing is 24 hours, which is not the quickest but still acceptable. Any withdrawals larger than C$2,500 will be paid in increments of C$2,500 per week until the full sum has been paid, unless you become a VIP member.

Depositing methods

Withdrawal methods

Withdrawal times

• Interac 1-3 working days
• MuchBetter 0-1 working days
• Cryptocurrencies 1-3 working days
• EcoPayz 0-1 working days
• Skrill 0-1 working days
• Wire transfer 2-6 working days

Lucky8 offers customer service through all available channels. Knowledgeable and helpful support are essential components of a satisfying casino experience, and lucky8 has excelled in this area.

You can contact the support team via live chat, email, and phone. The option of talking with the support personnel is something that's rarely available at casinos, so this is great to see. 

The live chat is accessible only when logged in, which is a bit inconvenient. Unfortunately, Lucky8 does not provide 24/7 chat; the available hours are from 04 AM to 06 PM EST, seven days a week. Alternatively, you can call the team from 8:30 AM to 04:30 PM EST if you prefer help via phone. 

The easiest option to contact the team is via email. You can expect a response within 24 hours from the team. This is especially useful when you want to add additional information to the message, such as attachments. 

Lucky8 also has a frequently asked questions page that is quite comprehensive, covering topics such as payments, bonuses, technical, and account-specific questions.

• Email support: ✅
• Live support: ✅
  
• Phone support: ✅

Lucky8 is required to verify its customers in accordance with the Know Your Customer policies. This includes document requests to confirm your identity and age.

The casino will request the following documentation, most likely when you make your first withdrawal request:

• Proof of identity
• Proof of address
• Proof of deposit 

A driver's license, a utility bill, and a bank statement are all acceptable documents to cover the verification requirements.

The documents can be uploaded by using the tool under "my account" and "documents". Unfortunately, you cannot upload the documents ahead of time, which would speed up the process. 

Lucky8 operates with a license from the government of Curacao. The gambling authority makes sure that the operator follows all the license regulations in order to provide a safe casino setting.

When it comes to security, all information sent to Lucky8 is encrypted using SSL technology.

Responsible gambling is the most important aspect of gaming, and Lucky8 has done a fantastic job building a responsible gaming environment. The dedicated responsible gaming page is one of the best I've seen, with direct help, supporting organizations, and blocking software all available with a single click. 

Most importantly, the site offers tools to control your gambling:

• Deposit limit
• Cool off period
• Self-exclusion

You can set daily, weekly, or monthly limits to control the amount you can deposit. It's best to use a combination of these for extra control. You can also contact the team to temporarily or permanently close your account.