Tonybet casino review (CA)

The TonyBet welcome bonus is pretty standard at first glance… A 100% match bonus topped off at $300, with a very reasonable X35 betting requirement. Plus, you get 50 free spins at Turn Your Fortune. But there’s a twist, and it’s a biggy. My first WTF moment (and there are many) sprung when I noticed that I needed a bonus code while making my deposit. Who demands a bonus code in 2021? Seriously… It’s 2021, just give me my bonus. Anyways, a quick chat with customer support revealed the secret code, which (you guessed it) wouldn’t work as I got an error message. In the spirit of “let’s see what happens,” I proceed to make my first deposit without the code. It worked, but sans my $60 bonus landing in my account. Another quick call to support revealed the following juicy bit: gamers must wager their first deposit 35 times BEFORE receiving their welcome bonus. Ouch! Not good. Boys and girls, this is why it’s so important to read the terms and conditions section, as well as all the fine print pertaining to each bonus. So, yeah, I was seriously bummed, and definitely not off to a happy start.

TonyBet has updated their casino platform, which couldn't have come too soon. The way the game sections was presented was simply confusing. Now TonyBet does display the main activities on top of the screen (Sports, Casino, Live Casino, etc.), and the number of categories has been limited to a reasonable amount. Back in the day, this was a mess.

My Experience with TonyBet Slots TonyBet partnered with one over 70 providers, NetEnt, PlayN’Go, Wazdan, Hacksaw Gaming, iSoftbet, Quickspin, and ELK Studios included. I focused my entire slot experience with new games and managed to net a few bucks here and there, particularly with NetEnt slots. Sadly, some of the games refused to load; this was the case for Mystic Ming Zhia from iSoftbet (which also had the wrong thumbnail) and Tomb of Nefertiti. The live casino consists of roulettes, baccarats, blackjack tables and game shows provided by nearly ten game developers: including Evolution Gaming and Pragmatic Play. TonyBet managed to regain some respect with this selection... But lost it almost instantly as none of Evolution live games worked on my computer, although they did work on my mobile, not that it mattered at this point considering how low my expectations had become. In the live game section, you’ll find lotteries, a wheel of fortune, a dice game as well as a few card games including baccara…. No idea why they decided to put some card games here.

TonyBet provides a dedicated app for iOS and Android mobile devices on top of their mobile-friendly site. Both are practically identical, and I noticed very few differences in the structure. I’m not sure if it pertains to mobile-specific issues but $30 vanished while I was playing Blackjack Neo on my iPhone. I communicated the issue with customer support and they admitted that it was more than likely a problem with the game developer and that they would look into it. At the time of writing, the issue hadn’t been resolved, but I will provide an update.

UPDATE: Tony Bet returned the missing $30 5 days after my request.

I wasn’t impressed with the downloadable app. I experienced a few frozen games, some unresponsive cases when asked to change the orientation of my phone and the app saw me as “logged out” a few times. Having said that, the mobile site provided everything one could ask and the app is rather unnecessary.

I used the live chat to reach the customer support and the service was at times a bit slow, but generally quite efficient, and was staffed by real people. TonyBet deserves a decent mark here, finally.

The casino provides a section where one can upload the 2 documents required for verification: some type of government ID plus proof of address. This function is clearly presented within the player account.

I used my MasterCard to make my $60 deposit and the payment went smoothly. TonyBet would win points by providing a confirmation screen. Payment methods are the usual for Canadians; credit/debit cards plus one E-wallet option as well as the Paysafe cards. As for testing the withdrawal methods, the process is easy. Your method will be the same as your deposit and you simply enter the amount. I asked for the minimum, which is $15, and the rest went smoothly. Although Tony Bet claims that the credit card method takes no longer than 48 hours, I’m still waiting for my withdrawal after one week.