LuckyWins Casino review (CA)

Casinos sometimes package several welcome offers into what they then present as a dazzling big offer. This is the case with LuckyWins as well – they advertise a humongous welcome bonus, but it is in fact four different deposit bonuses you claim one after the other.

Let's have a closer look at them:

• 1st Deposit Offer: 100% bonus up to C$500 + 100 Free Spins
• 2nd Deposit Offer: 100% bonus up to C$500 + 50 Free Spins
• 3rd Deposit Offer: 50% bonus up to C$1,000 + 50 Free Spins
• 4th Deposit Offer: 50% bonus up to C$1,000 + 100 Free Spins

There's nothing wrong with four bonuses – it's actually better this way since you get to decide every time whether you want the next one or not (except that if you don't, you'll miss out on most of the other fun stuff – more below).

The welcome offers come with a wagering requirement of x40 for bonus only - there's no need to recycle your deposit as well, so this is not too shabby at all. While wagering, the maximum bet is set at C$5, and you have 7 days to do your part.

The winnings from bonuses are capped at C$5,000, which is usually more than adequate.

The free spins are a nice addition to the welcome package. They are doled out in installments of 25 spins over several days and are valid in a selection of slots. Free spins are worth C$0.10 each, and the winnings from the spins are capped at C$200, so they're probably not your way to big riches – but they offer a nice entertaining break from reality every now and then.

LuckyWins Casino also displays what they call the High Roller welcome package on their site.

Don't fall for this. It's not a separate welcome offer at all – it's just a booster for the 1st and 2nd deposits of the 4-tier welcome offer they have.

This information is not clearly presented even in the smallest print, so I had to go and annoy customer service instead. Even then, it took two different agents in the chat to give me a semi-satisfactory answer. To my complaints of misleading and/or lacking information on site, their answer was "You can always ask us". But I shouldn't have to – the bonuses should be explained clearly on their Promotions page in a way that matches reality and leaves no room for interpretation.

Having said that, big cheers to the chat agents who replied quickly and in a friendly manner. The proper answers to my questions just took their sweet time to emerge.

Once you've sorted out your welcome offer preferences, LuckyWins offers several ongoing daily, weekly, and monthly promotions as well – there are reload bonuses, free spins for deposits, and other offers galore, and if you need bonus codes to claim then, those are very clearly displayed onsite. Alas, many of these promotions are only available if you claimed all four of the deposit offers in the welcome package.

My verdict on LuckyWins bonus offers? The wagering requirement is not bad, as it's bonus only, and I love the fact that it's split into four separate stages. But it does annoy me that in the end I miss out on some other offers if I decide not to claim all four of them.

SIGNIFICANT TERMS AND CONDITIONS

• New players only, 18+.
• Minimum deposit: C$20.
• Wagering requirement: 40x Bonus only
• Bonus is valid for 7 days.
• Maximum bet while wagering: C$5.

Please gamble responsibly.

Loyalty program at LuckyWins

You can also enjoy a Loyalty program at LuckyWins. For every C$20 you play with your own money, you get a status comp point and a redeemable comp point.

The status points are used to determine your level – you begin on the Topaz level and climb up through the jewel ladder as you collect more points and claim rewards (first free spins, then bonus cash).

I must admit that the higher levels seem pretty hard to reach – for example, the fifth (Emerald) level requires you to have 5,000 points minimum, which translates to C$100,000 worth of real money spins under the bridge. When you get higher, the rewards get bigger and the wagering requirements lower, but you still need to spin an awful lot of slots before you get there.

The redeemable points get you more cash rewards, all of them with a 40x wagering requirement.

With more than 5,000 casino and live casino games and tables on offer, LuckyWins is a robust operator. All the big-time providers like NetEnt, Play'n GO, and Red Tiger are there, but also smaller names, doing their own thing.

Game categories are better than many other casinos – even though that's not saying much. This is where so many casinos seem to struggle. LuckyWins fares a bit better than most.

While the largest network jackpots are not offered, LuckyWins has loads of other jackpots. They're just not quite as huge as the legends, such as Mega Moolah. But they're still quite substantial. The biggest one is The Glam Life, which at the time of this writing was approaching 1.8 million CAD, but the rest are a lot smaller.

Their site seemed a bit sluggish to me, but games still launch and run as they should.

You can favorite the games you like and create your own library – this is a great idea that I hope to see in all casinos in the future.

There's no option for trying out slots for free, logged out, or in. I really would love to try out the new releases before betting my hard-earned money on them, just to get the feel of the game and see if I like them.

Props for the multiplay screen option though – I can play up to four different slots on my screen simultaneously if I want to go into an autoplay frenzy in them.

DESKTOP GAME INFORMATION

• Games: 5,000
• Slots: 4,300
• Table games: 700
• Jackpot games: 700

The live casino game lobby has over 700 titles in it, so LuckyWins has pretty much everything covered right there. Whether it's roulette or poker or blackjack or baccarat, you'll find more tables than you'll have time to visit.

There are also plenty of other live casino games such as Andar Bahar, Dragon Tiger, and Teen Patti, and live game shows from Monopoly and Dreamcatcher to Deal or No Deal.

All the big provider names are present, from Evolution to Pragmatic and many, many more. All the live tables load quickly, and they stream nice and smooth. I really felt like sitting at an actual brick-and-mortar casino, especially on desktop with the full screen mode on.

LuckyWins has really gone out to town to provide for all tastes at their live casino, I'm impressed.

LIVE GAME INFORMATION

• Total number of live casino games: 700

LuckyWins have their own mobile app you can download, but it also works fine with your browser.

The games open quickly, the menus and categories display nicely, and the overall feel is well-organized and without too much clutter. Excellent navigation through and through.

The mobile site is laid out beautifully and with great thought. All the features, categories, and lobbies are easy to find and access. The usability is top-notch.

LuckyWins Casino offers a good selection of payment methods, from the most common credit cards to e-wallets and several cryptocurrency options.

Minimum deposits start at C$20 and depend on the method you choose, and the same goes for withdrawals as well. If you're a small budget player this may seem a bit higher than you'd prefer, but it's quite average in Canada.

You may need to upload some identity documents to verify your account before withdrawing. You can do this as soon as your account is set up – no need to wait for customer support to ask for them.

Depositing methods

Withdrawal methods

LUCKYWINS WITHDRAWAL TIMES

• E-wallets: 1-3 working days
• Bank transfer: 3-10 working days
• Credit/debit cards: 3-5 working days
• Crypto: 3-5 working days

LuckyWins Casino customer support can be reached through online chat and email around the clock. There's also a short FAQ section for the most common answers.

I contacted customer support several times about bonus terms and other details. They were quick to reply, friendly, and helpful although my questions were quite complicated at times. When an agent didn't have an answer ready immediately, they transferred me to someone with specific knowledge on the subject.

Waiting times in the chat were virtually non-existent, and the chatbot that greets you first passes you on to live agents quickly.

Overall the customer support at LuckyWins seems solidly professional.

• Email support: ✅
• Live support: ✅
• Phone support: ❌

As with all the casinos – at least the ones you want to trust with your money – there are verification processes in place at LuckyWins too.

The following documents will be required before your account can be fully verified:

• Proof of identity
• Proof of address
• Proof of deposit

You can upload your verification documents as soon as you've registered from your profile settings, so they are ready if and when they're needed. Instructions are clear and if you run into any issues, customer support is there to further assist you.

Before I registered with LuckyWins Casino, I searched for reviews online (as you should – it can save you a lot of grief!). Turns out, there's another casino operating under the name LuckyWins.io which has nothing to do with LuckyWins.com. Make sure you don't mix them up, as the .io setup looks awfully dodgy.

LuckyWins carries a Curacao license, and their encryption and data protection measures seem adequate.

The one thing that gave me a less-than-100% secure vibe was the way they presented the Welcome Offer and the High Roller package. Their bonus terms and conditions leave a lot for interpretation, and I can easily imagine players getting misled by them.

By the looks of it, LuckyWins does take responsible gaming seriously. They offer several different limits you can set yourself, such as deposit, loss, or session limits, plus some good links to external resources.