KoiCasino Review

KoiCasino's welcome bonus is huge in amount, but what do the terms look like? Let's start with a minimum deposit which is set at C$30. With that, you get to claim the first deposit bonus: 

• 100% match bonus up to C$1,000

The minimum deposit limit could be slightly smaller, giving the chance for low-budget players to benefit from some extra cash. However, C$30 seems to be standard nowadays when it comes to minimum deposits. 

You have 24 hours to claim the bonus from the time it was offered to you. Unfortunately, this offer is not valid for cryptocurrencies. Also, there is no alternative for cryptos and therefore, players depositing crypto will stay without a welcome bonus. 

The wagering requirement is 25x for the deposit and bonus. Not really the best wagering term, but not the worst either. You will have 7 days to meet the wagering requirement. It's important to note that in this casino, only slots contribute to wagering. Table games and live casino games have 0% contribution rate to wagering. 

KoiCasino has other interesting bonuses and ongoing promotions too. You can enjoy other great benefits such as weekly bonus spins and daily cashback.

The only thing that bothered me a bit was the fact that I had to look through the bonus terms carefully. They were not that clearly present on the welcome bonus page, as some relevant information was missing there. But I managed to fill in the missing details from the general bonus page. I still feel like all the information should be available on the right page, and players shouldn't have to search for it. So make sure that you read through the terms before accepting any bonus. 

KoiCasino bonus code

You don't need a bonus code to claim KoiCasino's welcome bonus.

Significant terms and conditions

• Minimum deposit: C$30.
• Wagering requirement: 25x (D+B).
• Bonuses need to be claimed in 24 hours.
• Maximum bet with bonus money: C$5. 
• Maximum bet allowed while wagering: C$5.
• Only selected slots contribute to wagering.
• Bonus is not available for cryptocurrency deposits. 

Please gamble responsibly.

KoiCasino holds a decent selection of slots and table games. They are provided by some of the hottest names in the market, such as Red Tiger, Wazdan, Endorphina, Fantasma, Spinomenal and Iron Dog Studio. The game library is not massive, but it does provide quality games. 

There's some categorisation done, and you can browse through the games by different sections. The popular games include slots like Bonanza, Buffalo King Megaways, Chicken Drop and 9 Pots of Gold. If you like Spribe's famous Aviator game, that can also be found here. 

The table games section is quite small, but you can play baccarat, blackjack and roulette there. Especially the table games from NetEnt are really good quality and highly recommended. 

Other than the few ready-made categories, you can also search for games by name or provider. The game lobby itself is very clear and easy to use. You might even find it a bit boring as it doesn't really highlight any interesting games or offers. 

All in all, KoiCasino has been able to gather high-quality games in its portfolio. It's not always about the quantity. A casino can have 7,000+ games but usually the usability also suffers in big libraries. KoiCasino has managed to balance it well and provide players with a user-friendly game lobby. 

Desktop game information

• Games: 1200
• Slots: 1000
• Table games: 25 
• Jackpot games: 20

KoiCasino has an amazing live casino selection. Provided by live casino experts Pragmatic Play, OnAir Entertainment and Evolution Gaming, you can have a full experience of real dealer games here. 

You can choose among classic table games such as blackjack, roulette and baccarat. Game show fans are going to go wild with the selection that has the most entertaining shows such as Mega Wheel, Funky Time, Monopoly Live, Lightning Lotto and many more. 

I was very happy with the live casino and how well everything worked there. I didn't experience any issues with the live streams and it was easy to join any table available. I also liked the variety of games it had. I'm sure you won't be disappointed if you join this live casino. 

Live game information

• Total number of live casino games: 150

KoiCasino is a fully mobile-optimized casino. It's compatible with any device, so you can easily play on the go wherever you are. 

I liked the simple layout on the mobile. The desktop version is somewhat dull and gets boring after a while. But when you bring that same style to a mobile, it does a whole other thing. It simply works much better on a mobile environment which benefits from the simplicity. 

I would definitely choose KoiCasino's mobile version anytime. You won't have to download an app because there isn't one, and it doesn't even need one. You can log in from your usual browser and get the best experience on KoiCasino mobile. 

KoiCasino offers a wide selection of transfer methods for our Canadian players. This includes the most common methods, such as debit cards and Interac, as well as cryptocurrencies. 

The minimum deposit is C$30. I feel like this is too high, but it has slowly become a standard in many casinos. What bothers me the most that the deposits have a fee. It seems to be an average of 1% of your deposit amount. This means that if you deposit C$250 to your casino account, you will pay another C$2.5 fee on top of your deposit. Debit card transactions have a slightly higher fee. 

This can turn out to be a major drawback for the casino. As most casinos offer free deposits, why would anyone want to join a casino that charges extra for them? 

When it comes to withdrawals, it doesn't look too good either. The minimum withdrawal amount is C$30 which should be much lower. The casino says they might take up to 5 days to process any withdrawal request. That is a long processing time and totally not acceptable. 

I was quite disappointed with banking at KoiCasino. I would not imagine paying a fee everytime I want to deposit to a casino, it just doesn't feel right. 

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard: 0-3 working days
• Visa: 0-3 working days
• Interac: 0-2 working days
• Jeton: 0-1 working days
• Mifinity: 0-1 working days
• Bitcoin: 0-1 working days
• Ethereum: 0-1 working days
• Litecoin: 0-1 working days

KoiCasino has a round-the-clock live chat available. Don't hesitate to get in touch with support no matter the issue you are facing. They also have a very helpful FAQ section which will answer most of your common questions. 

The first time I tried the live chat, I had problems getting my messages through. It seemed like there was some kind of error in their system. It got sorted later, and I managed to send my messages. What bothered me was that it took a long time for me to find the email address for support. I finally managed to find it, but important information like this should not take this long to locate.

In case you also get stuck looking for the email, it is support@koicasino.com.

Also, my email never got any response. Luckily, I was able to sort out everything through live chat by then. Once I did get to speak to an agent, they were friendly and professional. However, there's an area for improvement here. 

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌
  

KoiCasino follows the laws and regulations set by their licensor, The Goverment of Curaçao, the casino must know who their customers are. This is why KoiCasino needs information about who you are and documents as proof.

The process starts as soon as you sign up, and you are requested to provide your name, address and phone number. The registration process doesn't require more details, and you are able to open up your account fast. 

You will have to fully verify your account at the latest on the time of your first withdrawal. You can request an early verification through live chat. It does fasten your first withdrawal request if the verification process is already done, so I highly recommend that. 

You will have to provide different documents and the KYC personnel are going to tell you exactly what. These may include the following: 

• Utility Bill (electricity bill, phone bill, government-issued bill or another bill for a service linked to your registered address)
• Bank Statement
• Passport, National ID card or driving license (complete picture of the photo page)

The casino promises to process your documents within 48 hours, which is quite good. Of course, it could be faster, but it usually is anyway. 

KoiCasino is a safe online casino and they want to provide a safe gaming environment to their players. The site has all security measures in place and your transactions will be done safely. 

When it comes to responsible gaming, KoiCasino is still far behind. They don't provide any tools for setting limits to player accounts. They do talk nicely about responsible gaming in a page dedicated to this, but they do absolutely nothing about it. You can only exclude yourself from the casino by contacting their support. But they don't even mention how long it takes to activate the self-exclusion. 

Despite the lack of proper tools, always remember to gamble responsibly. Set your own limits and stick to your budget. Gambling should never be taken as a way of making money and repairing losses. Don't wait to get help if you feel like your time on the casino is running out of hand.