BitSpin Casino review (CA)

The welcome package at BitSpin Casino is divided into your first three deposits. The package has the following three match deposit bonuses:

• 1. deposit: 100% bonus up to C$200 + 200 bonus spins
• 2. deposit: 50% bonus up to C$200
• 3. deposit: 60% bonus up to C$280

Up to C$680 is available overall, which is a respectable sum for new players beginning their space adventure. However, the first deposit offer is clearly the focus, as the second and third deposit offers only provide 50% and 60% boosts, respectively. The offers are forfeitable, so you can always cash out your real money winnings before activating the bonus balance. As a result, the package is an excellent way to get started at BitSpin Casino.

When it comes to the terms of the package, we are looking at a fairly standard set of conditions. The minimum deposit for each offer is C$25, which is a bit higher than ideal. The situation is exactly the same with the wagering requirement, which is set at 40x for the bonus amount. Again, a bit over the gold standard of 35x. Simply put, BitSpin Casino has slightly stricter terms than the norm.

New players have an additional option beyond the standard welcome offer. The high roller offer features a 110% deposit bonus match with 200 spins, up to a massive C$3,000. This is only for the big-time players though, as the minimum deposit is C$1,500. Nevertheless, it is nice to see some additional options.

SIGNIFICANT TERMS AND CONDITIONS

• New players only,+18.
• Minimum deposit: C$25.
• Wagering requirement: 40x.
• Maximum wager: C$7.
• Wagering must be met within 7 days.
• Maximum winnings from bonus spins: C$30.
• Game weightings apply.

Please gamble responsibly.

Extra and no deposit spins

The first deposit bonus at BitSpin Casino comes with a staggering total of 200 bonus spins. I was hoping to see such a high amount of spins divided into several games to get an overview of what the casino has to offer, but the operator has gone with a single game. 

The spins are credited to Candy Monsta by BGaminG, a 5x3 slot with a fun, colourful theme. The slot is filled with features such as Candy Castle Scatters, Sticky Wilds, and a bonus feature. In my opinion, it's a good choice for the bonus spins, as the volatility is not too high, allowing frequent wins. 

The terms for the bonus spins are straightforward. The spins are credited in batches of 20, for the first 10 days after signing up. Each batch is then available for 24 hours. The winnings require 40x wagering, with a maximum convertible amount of C$30 to withdrawable funds.

VIP / Special promotions

BitSpin Casino has a loyalty program where you can earn rewards such as weekly cashback and bonus spins. There are a total of seven levels, beginning with Rookie. Simply playing at the casino allows you to make progress.

The cashback increases gradually as you progress through the levels, reaching a maximum of C$380,000 for the Master of the Universe level. It's safe to say that each level has a very high ceiling for the cashback amount, with the third level already granting a maximum of C$6,000.  However, the percentages for the first levels are quite low, starting from 2%.

Despite the program's simplicity, I think it's a nice way to track your progress and earn some extra bonuses along the way.

BitSpin Casino covers the major game types with its selection of slots, table games, and live casino. Unfortunately, the available variety was disappointing for a slot-centric casino.

The slot lobby features a couple of high-tier developers, and I was able to play timeless classics like Book of Dead and Big Bass Bonanza straight from the featured games. While the quality of the games I played was top-notch, I couldn't help but feel that the collection was somewhat limited. There are only about 700 titles available in total, which is not enough to provide a thorough gaming experience.

On the positive side, BitSpin Casino featured a good selection of instant games, with Plinko, Crash games, and Mine games. Having them in their own category would be convenient because they are currently grouped with the table games. 

The casino's straightforward approach comes with some downsides as well. The lack of categorization made it challenging to navigate the casino lobby. The categories are restricted to slots, table games, jackpots, and live casino. As there are no subcategories to choose from, I could only view all of the games at once which was inconvenient. The only way to narrow down your search is to sort the games by the developer.

In terms of the game variety and how their lobby is set up, BitSpin Casino has a lot of work to do.

Desktop game information

• Games 750
• Slots 700
• Table games 50
• Jackpot games 100

Since the first smart phones became available, mobile gaming has been on the rise. This is also demonstrated by the sheer number of online casinos that offer seamless mobile gaming, with BitSpin Casino serving as a fantastic example.

The casino is accessible directly from your preferred browser, without the need for an application. To ensure a smooth experience, the site makes use of HTML5 technology.

Some casinos provide a streamlined mobile version of their site, but do so at the expense of sacrificing their design elements. Thankfully, the operator did a fantastic job with BitSpin Casino to ensure that this doesn't happen. With a vivid animated background that moves as you scroll through the site, browsing the casino has a similar feel to browsing the desktop version.

The Softswiss platform functions incredibly well on mobile, and I really enjoyed using the site. Navigating between tabs and loading games is instant, with zero lag present during my session.

BitSpin Casino offers a complete mobile gaming environment.

The live casino section of BitSpin Casino is accessible from the casino lobby under its own category. Their live casino is disappointing, to say the least, as it barely covers the traditional live casino game types.

Playtech is the sole provider available in the category, providing a handful of tables to play at. With a few tables to choose from, the tables offer baccarat, roulette, and blackjack in addition to two show games.

As there's no further variability at BitSpin Casino, the overall experience is poor. I hope that the operator introduces new games and developers soon.

Live game information

• Total number of live casino games: 10

Although BitSpin Casino is primarily a cryptocurrency casino, it also offers a wide variety of traditional payment options. I was pleasantly surprised to see that they cover everything from the most widely used e-wallets to open banking methods.

You couldn't ask for better in terms of cryptocurrencies. Deposits as low as C$1 are permitted, and there are no fees for crypto payments. Furthermore, all cryptocurrencies allow withdrawals with a minimum of C$10. The site supports a wide range of currencies, including all of the most popular ones.

The minimum deposit for traditional methods is C$10, which is the gold standard of the industry. This is possible with payment cards and most e-wallets. Withdrawals have the same minimum, however, those preferring Interac will have a bit higher minimum of C$30.

All crypto payments are processed instantly, and the team ensures that traditional payments are also carried out at lightning speeds. All in all, payments are something BitSpin Casino shines at.

Depositing methods

Withdrawal methods

Withdrawal times 

• Bank Transfer 3-6 working days
• Neosurf 0-1 working days
• Mifinity 0-1 working days
• iDebit 0-1 working days
• Interac 0-3 working days
• MuchBetter 0-1 working days
• Cryptocurrencies 0-1 working days
• EcoPayz 0-1 working days

Most players are aware of how frustrating it can be when they run into problems while playing. Furthermore, this frustration can quickly escalate if the casino doesn't have adequate support options. 

With BitSpin Casino, you will not have to worry about a thing, as 24/7 support is always available to assist you. I tested their support via the two available channels, live chat and email, and received first-class service. The agent who picked up my query responded quickly and added a nice touch of friendliness to the exchange.

The email response times were also quick; it only took a couple of hours from the time I sent my email until I got a reply.

Finally, the casino has a dedicated page for frequently asked questions, which covers topics like account-specific matters, transactions, bonuses, and security. The page was comprehensive and works as a good go-to before you reach out to the team.

Overall, BitSpin Casino offers great customer service.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

BitSpin Casino allows you to register with just your email address and a password. Before you start playing, you will need to complete the basic KYC procedures, such as filling out your information. 

Additionally, the casino is required by the Know Your Customer rules to confirm your information. Fortunately, this process is simple, with direct instructions on how to do this available in your profile.

Most importantly, you can upload the required documents right after registering. I prefer it this way, as it speeds up the verification process. You are required to confirm the following:

• Identity
• Address
• Payment method

You can use, for instance, a driver's license, a utility bill, and a screenshot of your bank statement to verify the above. Further information about the requirements can be found on the verification page and the frequently asked questions page.

BitSpin Casino is licensed by the Curacao government. The authority regulates and oversees the casino's actions to ensure a safe gambling environment.

When it comes to responsible gambling, the operator has taken extra steps to assist players in controlling their gambling. They feature a dedicated page for responsible gambling, which has general information, helpful links, and clear instructions on how to set your own limits.

Responsible gambling tools can be set from your profile's responsible gambling section, with the following limits available:

You can set the following limits in your account settings:

• Deposit limit - a limit on your deposits per day, week or a month.
• Loss limit - a limit on your losses in the casino for a day, a week, or a month
• Wager limit - a limit on the amount you can wager per day, week or a month.
• Cooling-Off limit - a way to limit your account use for a definite period of time.
• Self-exclusion - a way to disable your account completely for a definite period of time.

Additionally, you can message the team if you want to block your account. The team will immediately self-exclude you if this is the case.