- Casino with a long history
- Browsing through games is quick and easy
- Mobile environment needs work
- Transfer methods could use some variety
- Bonus wagering is not easy
32Red Casino was launched back in 2002 and has grown in popularity ever since. 32Red is one of the strongest brands of Kindred Group, the company behind the casino. Kindred Group is one of the major players in the industry with strong expertise and experience.
32Red has won several awards during the years and is definitely one of the favorite casinos for Canadians to play at. If you like slot games, table games, live casino, even bingo or poker, 32Red Casino is the place for you.
With 24/7 award winning customer service, great bonuses and promotions, efficient banking and a fantastic mobile user experience, 32Red is definitely a casino worth a try.
Having been in business for nearly 20 years, 32Red is one of those casinos that most players are familiar with and is viewed as trustworthy by many. I find this casino to be immediately likable, thanks to a crisp and simple design. It’s modern enough for it not to scream mid-90s but without being too extravagant. Furthermore, the operators have put some thought into providing loads of information via great UX and answers many questions that can be important to new members. Promising a solid offering from 2 casino giants, NetEnt and Microgaming, you would think that this casino is crossing all the Ts.
32red casino bonus is a very generous one. All new players are given a 150% bonus up to C$150 on their first deposit. What this means, you will receive 1.5x times your initial deposit amount as bonus money on top of your deposit. This will boost your bankroll nicely to start your journey at 32Red.
Maximum bonus amount is C$150 which can be claimed with a C$100 deposit.
Follow these steps to claim your bonus:
- Open your new 32Red account
- Log in
- Opt in for bonus & make your 1st deposit
- Enjoy your 150% bonus
The 32Red welcome bonus is a simple affair; $15 in bonus money for every $10 you put in for a maximum of $150. My $60 deposit meant that starting bankroll was $150, having received $90 in bonus. As for the wagering requirements, you’ll need to bet 50 times the awarded free cash before withdrawing any gains made with your bonus; not terrible but nothing to write home about. Although this is far from ideal in terms of threshold to touch your money, we see requirements that are 2 or even 4 times this amount in other casinos. Sometimes, a welcome bonus is not worth your time and efforts. One more caveat; you’re only allowed 7 days to use you welcome bonus, contrary to the customary 30.
First deposit bonus code
You don't need a bonus code to claim 32Red's first deposit bonus.
Significant terms and conditions
- Bonus for new players only.
- Minimum deposit C$10.
- Wagering requirement 50x bonus.
- Bonus is to be used within 7 days of qualification.
VIP / Special promotions
Playing at 32Red Casino will earn you VIP-points for every single dollar you wager. The Red Ruby Rewards program will reward you with generous offers and benefits individually tailored for you
Climb up in the Loyalty tiers and the more you earn Red Rubies, the better prizes await you. There are five tiers, each with their own benefits:
- Bronze - 50 Red Rubies
- Silver - 1000 Red Rubies
- Gold - 5000 Red Rubies
- Platinum - 10 000 Red Rubies
- Club Rouge - Invitation Only
Game selection at 32Red casino is not the biggest one, but the quality has not been compromised. On desktop, there is over 1,000 games to select from different categories.
Biggest category is slot games of course, but table games, live casino games and jackpot games are well covered as well.
32Red uses the best game providers such as Microgaming, NetEnt and Evoluting Gaming.
I prefer NetEnt in terms themes and visual presentation and got to enjoy some my favorites from this developer as well as other famous games of which I still had to try, namely Gonzo’s Quest, which I find has pleasant graphics and Guns and Roses, which I couldn’t for very long as I detest their music, but had to find out what is all the fuss about. Frankly, I think that people are attracted to this game only because of the band. But my slot experience at 32Red ended on a very positive note as I discovered 2 very interesting games: Lara Croft: Temple of Tombs and Blood Suckers. I’ll admit that I have a penchant for adventure/archeological themed movies and that really enjoyed the film Tomb Raider. But I’m even a greater fan of the temple complex in Cambodia -- Angkor Wat -- where the story takes place. Temple of Tombs proved not only to be attractive from its theme, but is incredibly well-structured and extremely enticing. I finally found a slot that could keep me playing for a few hours, and at which I actually scored a few decent wins as well. This comes as a massive surprise for me as, until now, only good graphics could keep me playing, and only for a short time; a maximum of 5 or 6 minutes.
As for Blood Suckers, this is a game I had read a lot about and always found intriguing. I love the quirkiness of the graphics… It’s sort of a cross between horror and comedy. Overall, Temple of Tombs and Blood Suckers generated a couple hundred dollars and kept me playing well over one hour. I also spotted its younger sibling, Blood Suckers 2, but I find that its updated design destroys the charming lower-tech atmosphere of the older version.
32Red could be experiencing some kind of technical difficulties with their software. I came across several instances where the Flash Player wouldn’t load for specific games, even if I had played that same game 20 minutes before. I performed a few search queries online and the results revealed that this has been a recurring issue with this casino. I completed the gaming adventure with a few hands of live Roulette, Baccarat, and Blackjack, without any kind of noteworthy success other than managing not to lose any money. I’ll admit that I find attractive the way the casino displays the various live table options. As a side note, I attempted to explore the sports betting section, but the site kept informing me that I was blocked from accessing this section because of my country of residency. Sports betting is common and popular in Canada, but it’s still very regimented. Perhaps casinos need special government approval in order to offer this service.
Desktop game information
Desktop game providers
32Red mobile is a seamless way to play games anywhere at anytime. Mobile casino is well optimised and well resposive, making it easy to navigate and play your favorite games.
32Red mobile app
You can also download 32Red mobile application, which helps you access the casino at anytime. 32Red app is available for both Android and iOS systems. App can be found directly from 32Red's website.
I’ll admit that I didn’t have a good 32Red mobile experience. Firstly, the casino advertises its downloadable version, which apparently is available for both Android and iPhone, but to no avail. 32Red pulled the downloadable off-line version off the web a few years ago and players must now use a mobile dedicated app instead, which requires a constant internet connection. I downloaded the iPhone mobile app and tested this one alone.
The second caveat was that the games weren’t as fluid as on the computer version, being lackluster on both Android and iOS. And finally, the mobile version itself was clunky and slow… Accessing different parts of the site felt clumsy at times, and frankly, I was expecting better responsiveness from what is considered to be a leader in the industry.
Mobile game information
Mobile game providers
Exciting, lively and engaging; 32Red Live Casino allows you to play along in real time with fully trained dealers, making it feel as close to playing in a real casino as possible without actually being in one! There's a good selection live casino games with roulette, blackjack and many more!
Live game information
Total number of live casino games: 55
Live game suppliers
32Red takes responsible gaming and compliance extremely seriously, and believe it leads to a safer and more enjoyable casino experience.
By ensuring the product is not aimed at anyone under 18, and working with GamSafe -a charitable organisation which focuses on helping those with gambling problems, 32Red aims to protect those who are vulnerable as much as possible. Steps are taken to ensure players are verified to ensure safe gambling.
Customer service is ready to assist you with any issues round the clock 24/7. You can either use live chat or email support
Finding the live chat button was approved to be a bit tricky. I was immediately pulled towards the Help Center, a cleverly constructed page where the casino provides information that covers about 80 percent of most issues that most members could encounter. Here, the main modes of communication are listed in a black vertical tab alongside the browser window. I didn’t like seeing only Email and phone being offered as options at first as I like immediate problems to be dealt with immediately. But I eventually found the live chat button; it’s located at the bottom of your browser window, in a red static tab. A real person came online within a few minutes and was quite efficient at answering my questions about payment methods. I’d say that they performed very well here and I was pleasantly surprised that customer support was provided by a real individual instead of the casino relying on the growing AI trend.
Email support languages
English, Italian, Norwegian
Live support languages
English, Italian, Norwegian
Phone support languages
32Red Canada is required to know their customers and therefore players are asked to prove their identity by provind the following documents before withdrawals can be made.
- ID (passport, driving licence, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of payment method
Never did the casino ask for any sort of government ID to confirm my identity and/or age during the registration process. nor did they when I performed my deposit. The Help Center does state that casinos may ask at any time and point document to verify who you are. I’m sure that any big winner will be prompted to supply at least some kind of government identification when cashing out.
32Red offers a variety of payment and withdrawal methods for Canadian players. All banking methods are secure and smooth and 100% reliable. Methods include Credit/Debit cards, wire transfer, Paysafe, Entropay and Ecopayz.
Withdrawal times usually take around 24 hours to process. If it is requested before 3pm (GMT) then it will likely be processed on the next banking day.
32Red displays the logos of all their banking methods that they offer at the footer of the site, including Paypal, which got me excited at first. Sadly, this option is off the table for Canadians. We’re stuck with the far less user-friendly ecoPayz as well as the usual credit/debit cards plus a few lesser popular methods. I used my Mastercard and the process was clean and seamless. Other than not offering a massive variety of banking methods, this function of the casino performed flawlessly.
Mastercard 1-2 working days, Visa 1-2 working days, Wire transfer 1-2 working days
I'm a gaming enthusiast and I've developed an online casino expertise over the past 5 years. I review and rate games and casinos, as well as software developers for blogs all over the world. So far, I've written reviews destined for the Canadian, American, French, British, South African, Australian and Swiss markets.