32Red casino review (CA)

The 32Red welcome bonus is a simple affair; $15 in bonus money for every $10 you put in for a maximum of $150. My $60 deposit meant that starting bankroll was $150, having received $90 in bonus. As for the wagering requirements, you’ll need to bet 50 times the awarded free cash before withdrawing any gains made with your bonus; not terrible but nothing to write home about. Although this is far from ideal in terms of threshold to touch your money, we see requirements that are 2 or even 4 times this amount in other casinos. Sometimes, a welcome bonus is not worth your time and efforts. One more caveat; you’re only allowed 7 days to use you welcome bonus, contrary to the customary 30.

I prefer NetEnt in terms themes and visual presentation and got to enjoy some my favorites from this developer as well as other famous games of which I still had to try, namely Gonzo’s Quest, which I find has pleasant graphics and Guns and Roses, which I couldn’t for very long as I detest their music, but had to find out what is all the fuss about. Frankly, I think that people are attracted to this game only because of the band. But my slot experience at 32Red ended on a very positive note as I discovered 2 very interesting games: Lara Croft: Temple of Tombs and Blood Suckers. I’ll admit that I have a penchant for adventure/archeological themed movies and that really enjoyed the film Tomb Raider. But I’m even a greater fan of the temple complex in Cambodia -- Angkor Wat -- where the story takes place. Temple of Tombs proved not only to be attractive from its theme, but is incredibly well-structured and extremely enticing. I finally found a slot that could keep me playing for a few hours, and at which I actually scored a few decent wins as well. This comes as a massive surprise for me as, until now, only good graphics could keep me playing, and only for a short time; a maximum of 5 or 6 minutes.

As for Blood Suckers, this is a game I had read a lot about and always found intriguing. I love the quirkiness of the graphics… It’s sort of a cross between horror and comedy. Overall, Temple of Tombs and Blood Suckers generated a couple hundred dollars and kept me playing well over one hour. I also spotted its younger sibling, Blood Suckers 2, but I find that its updated design destroys the charming lower-tech atmosphere of the older version.

32Red could be experiencing some kind of technical difficulties with their software. I came across several instances where the Flash Player wouldn’t load for specific games, even if I had played that same game 20 minutes before. I performed a few search queries online and the results revealed that this has been a recurring issue with this casino. I completed the gaming adventure with a few hands of live Roulette, Baccarat, and Blackjack, without any kind of noteworthy success other than managing not to lose any money. I’ll admit that I find attractive the way the casino displays the various live table options. As a side note, I attempted to explore the sports betting section, but the site kept informing me that I was blocked from accessing this section because of my country of residency. Sports betting is common and popular in Canada, but it’s still very regimented. Perhaps casinos need special government approval in order to offer this service.

I’ll admit that I didn’t have a good 32Red mobile experience. Firstly, the casino advertises its downloadable version, which apparently is available for both Android and iPhone, but to no avail. 32Red pulled the downloadable off-line version off the web a few years ago and players must now use a mobile dedicated app instead, which requires a constant internet connection. I downloaded the iPhone mobile app and tested this one alone.

The second caveat was that the games weren’t as fluid as on the computer version, being lackluster on both Android and iOS. And finally, the mobile version itself was clunky and slow… Accessing different parts of the site felt clumsy at times, and frankly, I was expecting better responsiveness from what is considered to be a leader in the industry.

Finding the live chat button was approved to be a bit tricky. I was immediately pulled towards the Help Center, a cleverly constructed page where the casino provides information that covers about 80 percent of most issues that most members could encounter. Here, the main modes of communication are listed in a black vertical tab alongside the browser window. I didn’t like seeing only Email and phone being offered as options at first as I like immediate problems to be dealt with immediately. But I eventually found the live chat button; it’s located at the bottom of your browser window, in a red static tab. A real person came online within a few minutes and was quite efficient at answering my questions about payment methods. I’d say that they performed very well here and I was pleasantly surprised that customer support was provided by a real individual instead of the casino relying on the growing AI trend.

Never did the casino ask for any sort of government ID to confirm my identity and/or age during the registration process. nor did they when I performed my deposit. The Help Center does state that casinos may ask at any time and point document to verify who you are. I’m sure that any big winner will be prompted to supply at least some kind of government identification when cashing out.

32Red displays the logos of all their banking methods that they offer at the footer of the site, including Paypal, which got me excited at first. Sadly, this option is off the table for Canadians. We’re stuck with the far less user-friendly ecoPayz as well as the usual credit/debit cards plus a few lesser popular methods. I used my Mastercard and the process was clean and seamless. Other than not offering a massive variety of banking methods, this function of the casino performed flawlessly.