Jaak Casino review (CA)

Like many modern casinos, Jaak Casino offers their new players 100 percent of their first deposit as a welcome bonus. However, the limit of this bonus is C$200, which I consider being a little low compared with what other casinos offer. The bonus has a wagering requirement of 35 times the bonus, so here we are hitting an average score. I am used to 35 times the bonus without including the deposit and, in the worst case, 40 times the bonus. To make it difficult to satisfy, all table games, video pokers, and many slot games are excluded from satisfying the wagering condition. Even the free spins have the same stringent condition as the bonus and can only be used on a single slot game.

The bonus has a code that I could have used to claim it when making a deposit, but I decided not to claim the bonus.

There are just above 500 games on Jaak Casino. Most of these games are slot games, but there are also many scratch cards and table games. The slots machines might not be so many compared with what is available in some other casinos, but they are high-quality games. The moment I visited the homepage, I instantly saw many popular games like Reactoonz, Starburst, Rich Wilde and the Book of Dead, Gonzo's Quest, and Aloha Christmas. Most of the games are from well-known game providers like NetEnt, Microgaming, Evolution Gaming, NexGen, and Play N Go.

I am happy I can search for games both by the game's name and by the name of the provider. I decided to play Fruity Friends, and I was impressed with the game's loading speed and responsiveness. Apart from slot games, Jaak Casino also has many scratch cards and a few table games. Their table games consist majorly of different variants of roulette, blackjack, and baccarat. Just like the slots, the table games have high quality. They load fast, and they are responsive. But I think the site should have more table games and add some live dealer games to their game selection.

The mobile site and the desktop site are very similar. Non seems unique with games packed at the homepage, non-impressive navigation, and too many stories. But apart from the appearance, the mobile site loads very fast, and it is responsive. There is no mobile application for Jaak casino, but the site does not require one. It will open on the browser of mobile devices. All the desktop site's games and functionality are available on the mobile site, and the site is supported by all major computer platforms. At least, I tested it on my android tablet and iPhone, and the site functioned perfectly on both.

I love the speed at which the support agents of Jaak Casino respond to queries, but I was disappointed that the live chat option is not available 24 hours a day. The feature is only enabled from 6H00 to 23H00 GMT. That seems to be fair enough, but unfortunately, it wasn't the best time for me. Those seven hours that the feature is off are actually the time I love visiting Casino. Converting to the Canadian time means the live option is not available from 6 PM to 1 AM. What better time can people try to relax and gamble?

But when I eventually chatted with the customer agent, I was satisfied with the way he responded. I didn't have to wait in a long queue before I was attended to. The agent who chatted with me was friendly, helpful, and professional.

The e-mail option was also effective. I got a response to my e-mail the same day, and it was also very helpful. I love how the FAQ section was structured and how detailed the answers provided in the section are. Although the section may not be enough to solve all the problems that a player can encounter while using the site, when combined with e-mail and live support, I believe it gives the site an excellent support system.

The KYC documents required by Jaak Casino are similar to what other casinos under the UK Gambling Commission regulation are asking for. The primary documents are proof of identity, proof of address, and proof of account. I am happy that there is a section on the site where these documents can be uploaded. So, I don't have to send it through e-mail. I always have these documents with me, so I uploaded them as part of my registration process even though it is not necessary then. The documents were verified the following day, which I consider to be very fast.

The major banking options at Jaak Casinos are credit/ debit cards, e-wallet services, prepaid cards, and bank transfers. I made a deposit through my MasterCard and, as usual, the money reflected in my Jaak Casino account immediately. There were no charges. Also, when I requested a withdrawal, the casino did not charge me. However, my withdrawal took four days before the money got to my bank account. That is just an average time I have experienced with other casinos. So, I can say their banking system is neither superb nor bad. They are just an average casino, as far as banking is concerned.