- Fast casino where everything is smooth
- Incredible amount of great slots
- Support goes above and beyond
- Wagering on bonuses is on the higher side
- Withdraws are processed for 48 hour
Hello Casino (CA) is a thrilling casino operator with roughly 2,000 casino games on offer. This bold casino is ideal for every type of player, who likes to take advantage of promotions a and bonuses.
Hello Casino is not only one of the friendliest casinos around, but it also focuses primarily on players to boost their online gambling experience.
Powered by leading software game developers such as NetEnt and Microgaming, Hello Casino has games with various, themes, features and bet sizes to appeal to every kind of players.
Hello Casino is also licensed and regulated by three different authorities from the UK, Malta and Sweden which makes this casino one of the most reliable ones in the market. Hello Casino has been providing players with a safe gaming platform already since 2014.
This site just works. Everything is fast and easy from registration, deposits, withdrawals, customer support, and verification.
At first glance, the Hello Casino has a calming vibe to it with a warm violet background. It offers nice, clear graphics and plenty of friendly warnings about responsible gambling. I was greeted by some famous slot characters (Immortal Romance). The games lobby is on the main page. To the left on the desktop version, you can use the dropdown to get to banking, find out about promotions, VIP, or contact customer support.
Games are easy to find thanks to a good navigation system. I wasn’t blown away by the design but everything is in its right place. It’s an easy casino to make your way around. I love how they set up the accounts section. It’s easy to understand where you’re at with wagering requirements. Very cool. All in all, a neat and tidy site that doesn’t let you down with interruptions or glitches.
Say ‘Hello’ to a fantastic welcome package worth a massive C$1,300 + 250 bonus spins. Make a minimum deposit of C$10 to claim the following:
- 1st deposit : 100% match bonus up to C$300 + 100 bonus spins
- 2nd deposit: 75% match bonus up to C$300
- 3rd deposit: 50% bonus up to C$300 + 50 spins
- 4th deposit: 25% match bonus up to C$300 + 25 spins
- 5th deposit: 100% match bonus up to C$100
All bonus spins are for Immortal Romance. The spins from the first deposit are credited at 25 spins per day.
To get started at Hello Casino, you need to follow the below steps:
- Sign up for a Hello Casino account
- Verify your account by email
- Make a minimum deposit of C$20
- Your account will be credited with your welcome offer
When I chose my deposit amount of $60, there was a bonus that loaded up specifically for the amount I put down. I also got 25 bonus spins. However, I was having a hard time taking advantage of the 25 free spins on offer. I talked to customer service and then it seemed fairly obvious. Of course, Immortal Beloved! Why else would they display all the characters? I was able to play my free spins all on day one.
They offer the pretty standard 35x wagering requirement on the total amount of bonus money, deposit, and free spins. The wagering has to be completed before any funds can be withdrawn.
To put it into perspective, I deposited $60 so I received a 100% $60 match bonus. I then accepted and used the 25 free spins on Immortal Beloved. I then had to wager over $4,000 to meet the wagering requirement. You have to deposit a minimum of $10 to get the match bonus and the bonus money/free spins expire after a 30 day period.
First deposit bonus code
You don't need a bonus code to claim Hello Casino's first deposit bonus.
Significant terms and conditions
- New Canadian players only, 18+.
- A minimum deposit of C$20 applies.
- Bonus is subject to a 35x wagering requirement.
- Max bet is C$5.
- Different game weightings apply.
Please gamble responsibly.
Extra and no deposit spins
In addition to our welcome bonus offer, you will also receive 25 bonus spins on Immortal Romance slot game when you claim your welcome offer.
An additional 25 spins on Fortunium are claimed when you make your 3rd deposit.
All winnings generated from these spins are subject to a 35x wagering requirement. The maximum bet you can place per spin is C$5.
VIP / Special promotions
Hello Casino cherishes its players. It is for this very reason that Hello Casino wants to reward them for playing here. Hello Casino has created a VIP program with the aim of giving away extra rewards as a thank you to trusted players.
Everyone can join this exclusive VIP programme, and you will be automatically invited when you meet the requirements.
When you become eligible, you will receive an official invitation from your personal VIP manager.
You will receive exclusive invitations to invites, exclusive promotions and bonuses and cashback.
Hello Casino is home to some 19 software game providers, including NetEnt, Microgaming, Betsoft, Evolution Gaming, Thunderkick, NYX Gaming Group, Aristocrat and Leander.
One of Hello Casino' s greatest assets is the extensive game library brimming with roughly 2,000 casino games. You can browse by game, favourites, software provider and game search.
Amongst some prominent player favourites, there is Book of Dead, Gonzo’s Quest, Immortal Romance, Who Wants to Be a Millionaire?, Siberian Storm and many more.
For players who want to try their luck at jackpot games, there is Rainbow Jackpots, Mega Moolah, Divine Fortune, Hall of Gods, Mega Joker, Lion Festival and Vikings of Fortune amongst many others.
Table game fans won’t be disappointed with the solid collection of games, including Blackjack, Roulette, Casino Hold’em and Texas Hold’em.
There is also a small selection of online scratchcards for you to play as well.
Hello Casino boasts an incredible amount of the most popular slots. Plenty of the best providers to keep you spinning with the best titles around. Progressive jackpots are there too. I found that the games loaded relatively quickly. My one complaint was having to click on the play button within the game display. Usually, a casino designs the whole box to be clickable.
Navigation can be broken down in a bunch of different ways. You can search by type of game or by the software provider. Bouncing back to providers again, there are so many that they had to alphabetize them. You can do your own search for your favorite titles too. You can also put games in your Favorites collection so they’re always easy to find. Just click on the heart where the game is displayed in the lobby. There were some live casino games that weren’t available in Canada. However, thanks to the multitude of providers, there are still live dealer games for Canucks to play at.
Desktop game information
Desktop game providers
Hello Casino has thought of everything to ensure that its players have the best possible gambling experience. This includes making the casino accessible across a myriad of devices.
This casino site has been created fully-responsive to work optimally on smaller screens. As a result, there is no mobile casino apps to download, and you can access the site straight from your web browser.
There are more than 350 mobile casino games to enjoy at a click of a button. As long as you have a stable internet connection, you can enjoy a seamless gaming experience.
The mobile version looks exactly like the desktop. The slot and video table games are fast to load. Slots flow smoothly and I didn’t experience any glitches. Navigation is easy as well. There is but one slight annoyance. With the “play button” and the heart (so you can favorite games) being so close, it’s easy to make a game your favorite accidentally. The live casino games had some interruptions and at times, the games would pause momentarily.
Mobile game information
Mobile game providers
The Live Casino section is powered by leading software game provider Evolution.
You can find a nice mix of classic titles and modern tv-show-style games to keep you pinned to your seat.
You can play Live Blackjack, Roulette Live, Deal or No Deal Live, Lightning Roulette, Caribbean Stud Poker, Three Card Poker, Casino Hold’em, Dream Catcher, Football Studio and many more.
All of these games are available to play around the clock and live-streamed in HD quality.
Live game information
Total number of live casino games: 45
Live game suppliers
Hello Casino values its players and want them to continue enjoying the products responsibly.
As a responsible and licensed gaming company, Hello Casino has implemented the following options to promote responsible gambling:
- Deposit Limits
- Game time Reminder
- Account Closure
- Access to Account History
If you or a loved one require further help and assistance, you can get in touch with BeGambleAware, GamCare or Gamblers Anonymous.
All these organisations are professionally trained to provide support to problem gamblers.
Hello Casino's customer support team is available to answer your questions and queries. Hello Casino is relatively straightforward, and you can find what you are looking for with ease.
If you still require assistance, you can get in touch as follows:
- Live Chat
- E-mail: firstname.lastname@example.org
I tried out the live chat, which was instant. My customer service gal was fantastic. Mary helped me out when I wasn’t able to figure out how to find the free spins. She asked me to verify a few things and then let me know this could be avoided in the future by setting up a pin code. She set up the code quickly. Next time I go to chat, I can just let them know my pin and save time. Super knowledgeable, courteous, and prompt. Perfect experience. You can also email them but live chat is there for you within 1 minute. They really go above and beyond. I asked about free spins and they gave me information on the whole welcome bonus including the match deposit.
English, Finnish, Swedish, German, Norwegian
Email support languages
English, Finnish, Swedish, German, Norwegian
Live support languages
Phone support languages
Hello Casino is required by law to verify players’ age and identity.
Whenever Hello Casino is unable to verify this information automatically, you’ll be requested to send in the following:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
They asked me for the standard information when I signed up but I never had to verify my ID. There was actually a message stating my information was verified. However, I found the Verification page within my account so I did it voluntarily. I tend to do this so that when withdrawing so I don’t have to wait for my ID to be verified before I can take winnings out.
I had no idea that Hello Casino would offer instant verification. Honestly, a nice surprise. They have an easy uploader where you select the document you’re going to use. I used my passport for official ID and my bank statement as proof of my Canadian address. Once you choose your preferred method of proof, they ask you whether you want to take a picture or upload it from your device. When you choose one of these options, they give you easy to follow instructions on how to use the uploader.
There are plenty of deposit options available at your disposal, including credit/debit cards, e-wallets and prepaid vouchers .
Hello Casino doesn’t charge any fees for depositing, and all deposits are processed instantly. Withdrawals can vary between instant to 24 hours to be processed. You can cancel a withdrawal at any time during the pending period. There are also no charges for withdrawals.
I deposited through Interac e-Transfer, a Canadian favorite. The Hello Casino offers Canadians a few options. There’s also Interac Online, MuchBetter, PaySafeCard, Bank Transfer, and major credit cards on offer. After a few minutes, the money was in my account. I wasn’t asked for verification at this time but chose to go ahead and do the verification process. Sometimes it can take a few days. Not in this case. It was instant so when I went to withdraw, I was ready to go.
When I went to withdraw, I only had the option of using a bank transfer. They let me know that withdrawal requests are reviewed manually to ensure validity. They’ll let you know if your withdrawal was approved or denied within 2 days. Bank withdrawals are paid on Tuesdays with the cutoff being on Saturday. Other withdrawal options would take no more than 3 business days (once the pending 2 days had completed). They processed and approved my request at the 48-hour mark and it was put back into my account the following day. So all in all, it was a 3-day process.
Mastercard 1-5 working days, Visa 1-5 working days, Wire transfer 1-3 working days, Skrill 0-1 hours, NETELLER 0-1 hours, Trustly 0-1 hours, PayPal 0-1 hours, Maestro 1-5 working days
Loraine Couturier is an expert casino reviewer for Bojoko. You'll often find her uncovering the legit truth about her experiences with online casinos. It is her mission to help you source out the best casinos. Loraine has been working with online casinos over the past 2 years while traveling the globe.