Dolly Casino review (CA)

The casinos welcome offer is a hefty deposit bonus package. You can get a total of C$1,500 with your first three deposits.

• 1. deposit: 100% bonus up to C$750
  
• 2. deposit: 75% bonus up to C$450
• 3. deposit: 50% bonus up to C$300

The offer's minimum deposit is set at C$30, which is higher than the standard. I'd like to see a lower minimum requirement, as now you can't benefit from the bonus if you want to deposit just a small amount. After making a qualifying deposit, you'll be able to activate the bonus in the "My Bonus" section.

The other terms of the promotion are fairly straightforward. Unfortunately, the wagering is extremely high, with a 35x requirement for both the deposited and bonus amount. Wagering an overall 70x amount is a tough task, compared to the industry standard of 35x most casinos offer. Additionally, you will only have 10 days to complete the wagering requirement.

The C$750 bonus amount, on the other hand, is generous and more importantly, the bonus is forfeitable. Taking the offer with your first deposit doesn't bind you to anything, as you can withdraw your real money winnings at any time. The bonus portion will be activated only if you run out of deposited funds.

Overall, the offer has some strict terms, but it is still a warm welcome to begin your journey at Dolly Casino.

SIGNIFICANT TERMS AND CONDITIONS

• New players only, 18+.
• Minimum deposit: C$30.
• Wagering requirement: 35x (D+B).
• Wagering must be completed in 10 days.
• Max wager: C$7.5.
• Game weightings apply.

Please gamble responsibly.

VIP / Special promotions

Dolly Casino offers a VIP program with five levels, each with its own set of benefits and special promotions. What I liked best about the casino's VIP page was the personalized theme with mannequins representing each level. The mask worn by the mannequin becomes fancier and more mysterious as you progress through the levels.

Cashback begins at level 3 of the program, with a 5% weekly cashback. Level 5 entitles you to up to 15% in weekly cashback, as well as a personal account manager and a higher monthly withdrawal limit, among other perks.

Being a huge fan of slots myself, I couldn't help but smile when playing at Dolly Casino, as it hit all the sweet spots for me. 

The operator has brought the best of the best all under one roof when it comes to its slot selection. The vast library includes names such as NetEnt, Play'n Go, Quickspin, Relax Gaming, and NoLimit City. 

I started off by testing some of the recommended hot titles, like Money Train 3 and Eastern Emerald Megaways, which feature immersive graphics. I was pleased to see that the games automatically load to fill the entire screen, with the exception of the top bar, which displays navigation options while playing. The site's actual performance is excellent; I didn't notice any delays between transitions, and the games load quickly. 

The casino lobby has over ten categories to choose from, all of which can be expanded further for the complete catalogue. They are identified by golden symbols drawn with only their outlines, giving the site an elegant appearance. Furthermore, the site's smart search function allows you to find games by their name, provider, or category if you have a specific search in mind. Overall, Dolly Casino has done a fantastic job of making it simple to navigate the sizable library.

Desktop game information

• Games 5,000
• Slots 4,500
• Table games 200
• Jackpot games 300

Despite its emphasis on slots, the operator has not forgotten about its live casino. Dolly Casino has a robust live casino, with Pragmatic Play and Evolution providing the majority of the live entertainment. With BetGames, Swintt, and Ezugi lobbies included in the selection, players can also try something new. The developers add an extra layer of depth to the live casino library. 

The live casino lobby features a variety of categories, from traditional game types to Club Royale and game show sections. The well-organized categorization and clear layout made navigation simple. 

When it comes to performance on the live casino side, I have nothing to complain about. Everything works seamlessly, from loading times to stream quality. 

The highlighted game icons all have golden colour schemes that match the casino's theme and give the space a refined feel. All things considered, I give Dolly Casino's live casino high marks. 

Live game information

• Total number of live casino games: 200

Dolly Casino meets all the modern mobile gambling requirements when it comes to its interface. You don't need an app to play at the site, as the site can be accessed directly from your preferred browser. 

I was pleased to see that the unique characteristics of the site are all present on mobile devices too. The site retains its beautiful animations and colourful banners, and the atmosphere and feeling remain consistent regardless of the device used.

The main distinction between desktop and mobile is in the site's navigation and game categories. Instead of switching between tabs in the top bar, you can view all available options in a full-screen popup by clicking the menu icon in the top left corner. To keep the look clean, the game categories are displayed in a slider rather than all at once.  

Overall, Dolly Casino provides the perfect mobile environment for gaming.

Canadian players can deposit and withdraw funds with a variety of conventional payment methods as well as cryptocurrencies. 

The minimum deposit to the casino is C$10, matching the gold standard of the industry. This is great as it allows players to play without risking significant amounts of money. Unfortunately, the C$10 minimum applies only to Interac, with most other payment methods requiring a C$20 minimum. It's also good to remember that the welcome offer requires a C$30 deposit. 

When it comes to withdrawals, the same C$10 minimum applies to Interac, with other payment methods requiring higher amounts. Dolly Casino promises to process all withdrawals within three working days, which is quite a long time. This does seem like a safe estimate, though, and most likely the process is faster with a company of this magnitude. 

Overall, the payment minimums are within reasonable amounts, and the casino offers a good variety of options with cryptos included, which is always positive to see.

Depositing methods

Withdrawal methods

Withdrawal times

• Mastercard 1-3 working days
• Jeton 1-3 working days
• Mifinity 1-3 working days
• Flexepin 1-3 working days
• Interac 1-3 working days
• MuchBetter 1-3 working days
• Cryptocurrencies 1-3 working days
• EcoPayz 1-3 working days

One of the essential components of a successful casino experience is knowledgeable and welcoming customer service. Fortunately, Dolly Casino offers 24/7 support via the following channels:

• Live chat
• Email

The live chat opens from the bottom right corner of the page and can be accessed even when logged out, which is great if you have some common questions that require a real agent. I was placed in a queue of 14 people, so it seems like I contacted them during their busiest hours. However, it didn't take longer than 5 minutes for an agent to respond to me. The support was professional and friendly, leaving me with a good experience.

Dolly Casino also has a frequently asked questions tab, but it only displays 10 questions and answers, making it almost useless. This is useful if you need to know how to reset your password, but the page is too short to answer any serious questions.

Overall, the site's FAQ page could be improved, but with help available 24 hours a day, this is not a major issue.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Dolly Casino is a licensed casino and has to follow the Know Your Customer regulations like all other licensed casinos. This begins with the basic information you enter during signup and includes verification of these details with various documents. 

When you make your first withdrawal, the casino will typically require these documents. You can use, for instance, the following types of documents:

• Proof of identity - Drivers license
• Proof of address - Utility bill
• Proof of deposit - Bank statement

Unfortunately, it's not possible to upload these documents in advance, which would make the process faster. The verification terms state that Dolly Casino typically verifies the documents within 10 days. This is far too slow, as no one wants to wait more than a week for their winnings.

Dolly Casino is operating with a license from the government of Curacao. The casino's business operations and compliance with license requirements are overseen by the gambling authority.

To ensure security, all player data is heavily encrypted. 

The operator's commitment to responsible gambling is highlighted on a page dedicated to the topic under a link at the bottom of the page. The site offers help in maintaining control, helpful information, and links to organizations that offer support. 

Unfortunately, no responsible gambling tools are available. The operator has not taken the necessary steps to ensure a responsible gambling environment, which is really poor.