Casino Joy Review

Casino Joy has an versatile collection of over 3100 games. While the selection isn't the largest on the market, it covers the most popular categories: slots, jackpots and table games. With a moderate number of games, searching was easier than in casinos that offer thousands of games, especially given the lack of proper search filters.

You can sort the games by categories and providers, but it would be nice to have a filter by feature available. The search opportunity is not well designed if you want to search within the slot games category. Since the game icons are quite similar in colour, I wouldn't recommend scrolling if you're looking for a specific game.

This casino is great for slot game lovers. You can find familiar titles such as Starburst from NetEnt and Book of Dead from Play'n Go. If you want to find more familiar slots with great bonuses, check out our list of the best slot promotions in Canada.

Players chasing the big wins can try out Casino Joy's progressive jackpot games like Mega Moolah and Divine Fortune, among other popular jackpots. Maybe you would like to explore their table game selection. There's a solid mix of blackjack, roulette, baccarat, and poker.

Game Information:

• Games: 3100
• Slots: 2100
• Jackpots: 500
• Table games: 150
• Crash games: 20

^{The number of games is an estimate at the time of this review and may change as new games are added.}

Casino Joy boasts a huge selection of Live Casino games, inviting you to experience the thrill of winning. If you're looking to immerse yourself in the live casino experience, then this is the right casino for you. Find the best live casinos powered by industry-leading providers like Evolution Gaming and Pragmatic Play.

You can play basic versions and variations of the usual live games. For a quick play, try the different versions of Speed Baccarat and play fast rounds. For a truly engaging experience, check the slow-motion replays in Immersive Roulette Deluxe from Pragmatic Play.

If you're up to trying some variations from the basic games, you'll find the popular game show-style titles. Experience the high-energy money wheel in Crazy Time, the thrilling yet simple spinning wheel in Dream Catcher, and the unique blend of classic board game fun and live casino excitement in Monopoly Live.

All the live casino games are streamed in high definition, ensuring a smooth and engaging experience. Different bet options allow players of all levels to find a suitable game.

Live Game Information:

• Live Casino Games: 800

^{The number of games is an estimate at the time of this review and may change as new games are added.}

Casino Joy is a pleasure to use also on the mobile platform. I didn't notice any drop in game quality in the mobile version, and you can find all the same features as in the desktop version.

I think the mobile interface is user-friendly, with clear menus. However, there is still the issue of not having filtering options based on game features. Having more filtering options would make especially the mobile experience smoother.

They don't have an app, but the games work well on mobile. The site seems to be optimized for mobile use, as the page load times are fast, and the navigation is easy. Overall, Casino Joy's mobile experience is very good. If you want to check other casinos with great mobile experience and try playing on casino app, find out more on our page listing the best mobile casinos in Canada.

Casino Joy offers a variety of standard deposit and withdrawal options. While it provides the most popular deposit methods for Canadian players, it has a limited selection of withdrawal options. 

The minimum deposit limit at Casino Joy is C$30, which is somewhat high. Although this amount is not excessively high, it is at the upper limit of what is considered acceptable. The same applies to the withdrawal limit, which I would like to see lowered.

They have a standard withdrawal time of 1-2 days after the KYC documents have been verified.

The average withdrawal time on Casino Joy is between 1-2 business days.

Note that you must complete the verification process before you can make withdrawals. Your withdrawal request will then be processed, but notice that they also have wagering requirements that have to be met before withdrawal. I suggest taking a look at their Terms and Conditions for further information.

Casino Joy's withdrawal times are quite slow compared to other Canadian casinos. We have listed the most used methods and withdrawal times so you can decide which method is the best for you. Our casino experts have ranked the fastest paying casinos in Canada.

Here are the estimated transfer times for each method:

• Interac: 1-3 working days
• Mifinity: 0-2 working days
• eZeeWallet: 0-2 working days
• Cryptocurrencies: 0-1 working days

Casino Joy has the basic customer service options: email and live support. Their website doesn't mention whether the live support is 24/7, so I asked about it in the chat. I got an answer within one minute, confirming that the support is available 24/7.

Casino Joy has a frequently asked questions page. You might find answers on this fairly extensive list. However, the presentation is confusing and the FAQ page is hard to explore.

I think the customer service experience was really good: fast and polite. I would recommend turning to support if you come up with any questions.

• Email support: ✅
• Live support: ✅
• Phone support: ❌

Casino Joy will ask you to provide the know your customer (KYC) documents to verify the player's identity. They follow these KYC rules strictly, which also brings safety for players.

Casino Joy offers a separate email address for KYC documents. Sending legal documents to a separate email address increases the smoothness and trustworthiness of the process. However, having a tool for uploading documents in the player profile would be even better.

• Proof of identity (copy of ID)
• Proof of address (e.g. government letter or utility bill)
• Proof of payment method (credit card pictures & bank statement)

Casino Joy is licensed by the Curaçao Gaming Control Board. They follow these rules and regulations so gaming is fair and safe.

I think that the lack of any responsible gaming tools is alarming. Although they do have a short list of actions players can take to limit their gaming they don't offer any tools for that. The lack of readily available tools may be a barrier for those seeking immediate action.

There is no fast and easy option for self-excluding from playing on this casino site. Players must first send an email to support for a self-exclusion to be processed. Casino Joy doesn't offer definite exclusion it only offers exclusion periods ranging from 6 months to 5 years. It would definitely be more convenient if the players could control these responsible playing options in their profile settings.

At Bojoko, we encourage everyone to play responsibly. If you want to know more, our experts have tips on responsible gaming in Canada.

If you want to explore more Canadian casinos, take a look at these:

• OnLuck Casino review: OnLuck Casino is a versatile casino with rare gems and big bonuses. This casino offers a smooth gaming experience and loads of games to explore.
• Shiny Wilds Casino review: Shiny Wilds Casino has a hefty selection of thousands of games. The live dealer lobby is especially impressive, even for the seasoned players. You can enjoy a loyalty program and become a VIP player.
• LevelUp Casino review: LevelUp Casino has a lot to offer for Canadian players. Enjoy massive casino game selection and changing promotions on this crypto-friendly casino site.

Casino Joy is owned by Fortuna Games N.V.

Casino Joy is a safe casino to play at. It is licensed and regulated by the Curaçao Gaming Control Board.