Betstro Casino Review

When you join Betstro Casino, you will get a welcome bonus for your first deposit.

• 1. deposit: 100% bonus up to C$270 or
• 1. deposit: 200 bonus spins on The Dog House slot

Betstro also has separate bonus for sports betting if that is your game.

All bonuses are listed on the site in Euros, but you can find the correct CAD amounts in the bonus terms.

The match bonus seems like a solid one, as you get a decent amount of bonus money on your first deposit. The deal does take a sharp turn when you start looking at the terms and conditions.

It all boils down to the bonus wagering. First of all, you need to wager it 30x for both the deposit and the bonus. This is much larger than what casino's generally do, which means you will have a hard time completing it.

The second oddity was the minimum bet limit, which is something I have not seen on a casino before. All spins that are smaller than C$0.75 do not count towards your wagering.

The bonus spin offer comes with a much easier wagering, so that might be a better option. Those you only need to wager 35 times, which is the industry average.

So, what is the verdict? In the end, the match bonus is meant for you to get to know the casino. Completing the wagering is difficult, so don't expect to cash out much at all from this bonus. It is forfeitable, so you don't need to worry about locking in your funds. The spins on the other hand seem like a much better deal.

Significant terms and conditions

• New players only, 18+.
• Minimum deposit: C$35.
• Wagering requirement: 30x Bonus+Deposit.
• Bonus is valid for 30 days.
• Minimum bet while wagering: C$0.75.
• Maximum bet while wagering: C$7.50.

Please gamble responsibly.

When it comes to games, Betstro is well-equipped to deliver a good time. They have over 2,500 games in total for Canadian players.

Versatility and quality are also covered, as they have games from some of the biggest providers in the industry. Studios like NetEnt, Pragmatic Play, NoLimit City, Red Tiger and Thunderkick are there among others.

When I started browsing the list of games, I was surprised how fast the casino page was. Even with all the games shown on screen at once, everything was still moving quickly and responsively. This is a big plus.

Though, I would have liked to see more categories and filters for games. It's basically just one list for slots, and then you can search by name of filter by provider, but that's it. There isn't even a dedicated category for jackpots. This is something I would like to see Betstro improve in the future.

All in all, this is a solid game library. There is plenty to play and they loaded nicely. As a sidenote, I always like when a casino uses the screen real estate properly with games. Betstro blasted the games as big as they could be on my screen with no sidebars to shrink them down.

Desktop game information

• Games: 2650
• Slots: 1900
• Table games: 90
• Jackpot games: 20

Live casino games are in great supply on Betstro Casino. You can find hundreds upon hundreds of tables of all sorts. This is partly due to the providers, as they have picked both Evolution and Pragmatic Play among others, who are the two most prolific studios available. They are known for both their quality and quantity of games.

So, you get your blackjacks, roulettes and baccarats, just like everywhere. Those are then augmented by the likes of game shows and Indian classics like Andar Bahar and Teen Patti.

I liked how the live casino worked. I found the games to be quick to load and easy to play. The game list does suffer from the same issue as the slots, meaning they don't have proper categories. All live casino games are in one big list, and you just need to either search by name or go through them all to find what you want.

A little tweaking would go a long way here. Betstro has a lot to offer, they just need to present them better.

Live game information

• Total number of live casino games: 450

Betstro mobile casino is a treat. It is basically a handheld version of the desktop casino, which makes transitioning between the two simple.

The mobile site is built to be played in a browser, so you don't need any apps to play, and it is compatible with all modern devices.

This is one those sites that suits the mobile player perfectly. The simplistic design makes browsing on your phone, or any smaller screen, dead simple. There are no small menu buttons or little symbols to click, just clear and big icons.

To say I was surprised may be a stretch, but I was pleased to see how well Betstro performed on my phone. This is an A+ mobile site.

When it comes to depositing and withdrawing on Betstro Casino, you are in good hands. They have a nice number of options and no nasty surprises.

Betstro provides you with enough deposit options to cover most user needs. There are some differences when it comes to limits and speeds, so you might want to check those if you have a couple different ones you like to use.

The minimum deposit depends on the chosen method and varies between C$10 and C$25, and the minimum withdrawal is C$25. The only exception there is wire transfer, which has a C$100 minimum withdrawal, which is quite a tall order.

Betstro Casino states that they will process all withdrawals within 72 hours. This is a long wait in today's world where the best casinos can do this in mere minutes. If speed is something you are concerned, there are faster casinos available.

Your account needs to be verified before you can make your first withdrawal.

Depositing methods

Withdrawal methods

Betstro Withdrawal times

• Mastercard: 1-4 working days
• Wire transfer: 2-5 working days
• EcoPayz: 1-3 working days
• MuchBetter: 1-3 working days
• Interac: 1-3 working days
• Astropay: 1-3 working days
• Jeton: 1-3 working days

If you ever have any questions, the customer support on Bestro Casino answers your questions via live chat or email.

The support seems to be geared towards European players, as the chat is open between 03:00 and 19:00 EST. These are the perfect hours for players in Europe, but Canadians need to pay more attention. Fortunately the email is listed as a 24/7 service.

Good thing is that Betstro also has an extensive FAQ section. Most questions are already answered there in detail, so that should be your first step.

I did try out the live chat to see how good the service is. I was first greeted by the BetBot, an automatic help service that can guide you through some issues. I kept pushing to get a human on the line, which I did eventually. I asked them a few simple questions and got quick answers. The customer service was great, though I did feel like I needed to do a little too much work to get an actual human on the line.

• Email support: ✅
• Live support: ✅
  
• Phone support: ❌

Like all licensed online casinos, Betstro needs to know who their customers are. This is called the KYC process, and it is a mandatory part of the casino regulation.

When you join in, you are asked for your basic information, like address, phone number and email address. After you've filled those out, you get a verification link to your email, after which you get to explore the casino.

You can play without additional verifications, but you can't request a withdrawal. To fully verify your account, you need to upload the following documents:

• Proof of identity
• Proof of address
• Proof of deposit

You can upload your documents whenever you want, and don't have to wait to be asked. This is something I like to see, as I prefer to upload everything straight away, so I don't need to wait when I want to withdraw.

In your account settings, you can find the Documents tab. There, you can choose which type you want to upload and send the required documents. Unfortuntely, there are no real instructions here, but most players already have the right files available.

I always advice players to complete their verification before making a withdrawal. Betstro will not process your request until you do so.

Betstro Casino is licensed and regulated by Malta Gaming Authority, one of the most trusted regulatory body in the world. This is a great sign for safe and fair gambling.

The casino site and the traffic is also encrypted for your protection. Your personal data and financial transactions are kept protected from all prying eyes.

Betstro takes responsible gambling seriously. You are given the option to add limits to your account. When you sign up, you are given the option to add limits, which you can also add in your account settings.

You can set the following:

• Deposit limit
• Reality check
• Self-exclusion

Adding limits is a good precaution even if you don't have a gambling problem.

If you ever feel like your gambling is getting out of control, you can reach out to the customer support or find links to external help in the Responsible Gambling page.