- Document uploader for KYC
- The 1st deposit bonus can't be cancelled
- Glitchy mobile version
- Customer support doesn't know their product
PlayLuck Casino (CA) is an intergalactic operator launched in 2020. With a well-designed interface and easy-to-read elements, they have created a player-friendly gaming platform that is optimised for both desktop and mobile devices.
You can find hundreds of gaming options in their library by some of the world’s leading software providers. Slots fans can rejoice with the numerous gaming options.
You can access a myriad of video slots, card and table games as well as online scratchcards. For an immersive experience, you can head to their live casino section.
PlayLuck Casino is licensed and regulated by both the UK Gambling Commission and the Malta Gaming Authority. It is also regularly checked and audited by eCOGRA to ensure that all games use a random number generator for fairness and impartiality.
The customer support team is available at your beck and call seven days a week via email and live chat. You can also opt for numerous banking options to fund your casino account.
With a great selection games, a unique design, and many other interesting features, PlayLuck Casino is here to make sure that you have everything for an entertaining experience.
Keep on reading to learn more about Playluck Casino.
My experience at Playluck was pretty miserable. Not only is it plain and lacks good functionality, they had crappy customer service and crappy requirements that left me disappointed.
It doesn’t really have sharp graphics and nothing amazed me about it. It’s just average in every way with some frustrating points. Casino game titles sitting at the top were cut off. There was just something a little bit old school about all of it. Pop ups for new bonuses when I had only just signed up and received the welcome bonus felt pushy and not very intuitive towards player experience. I had a few problems with the casino as well. There was a contradiction of the terms and conditions and what customer support told me. This put me off. I was at least stoked that I won a good chunk of cash but it was later declined. For me, nothing was above par but many things were frustrating.
PlayLuck Casino greets all new players with a fantastic welcome package worth CA$500 and 100 lucky spins.
Register for an account to get a Playluck Casino login to claim:
- 1st deposit: 100% up to 200$ + 20 extra spins
- 2nd deposit: 50% up to 100$ + 30 extra spins
- 3rd deposit: 50% up to 100$ + 30 extra spins
- 4th deposit:100% up to 100$+ 20 extra spins
The registration process only takes a couple of minutes. Follow the below simple steps:
- Register for an account to get a PlayLuck Casino login
- Verify your account by email
- Make a minimum deposit of CA$20 or more
- Claim your welcome offer
- Make more deposits to claim reload bonuses
I deposited $60 and was automatically given a 100% match bonus. They said I could remove it easily but this wasn’t the case. The wagering requirement is 35x for the bonus, which isn’t bad. In my account, the breakdown was a $60 deposit (by me) and a $60 bonus with a $2,100 wagering requirement. This was a totally fair bonus in many ways but I don't like the fact that I was locked into the bonus. I won a good chunk of money by using my own deposit first. I was going to forfeit the bonus as this is usually possible and it stated I could do this in the terms and conditions. However, there was no way to forfeit the bonus before meeting the wagering requirement even though it was unused. I actually did meet the $2,100 wagering requirement but was later notified that I had bet $4.00 too often. Many casinos have a $5 bet max to get your winnings. I should have read the details of the terms and conditions. My bad.
First deposit bonus code
You don't need a bonus code to claim Playluck's first deposit bonus.
Significant terms and conditions
- New Canadian players only, 18+.
- A minimum deposit of CA$20 applies.
- Bonus is subject to a 35x wagering requirement.
- Game contributions vary.
Please gamble responsibly.
Extra and no deposit spins
In addition to the welcome offer, you also receive free spins on the following games:
- 1st deposit: 30 extra spins on Starburst
- 2nd deposit: 20 extra spins on Starburst
- 3rd deposit: 20 extra spins on Book of Dead
- 4th deposit: 30 extra spins on Legacy of Egypt
Unused spins expire 24 hours after being issued. Any winnings generated from these spins must be wagered 35x.
VIP / Special promotions
The VIP loyalty program is available to one and all, and not to a selected few. The program is split over seven levels, starting from Bronze going all the way up to Prestige.
The more points you collect, the higher you will climb up between the tiers. Here are some of the rewards awaiting you at PlayLuck Casino:
- Fast Cash out
- Free play Sunday
- Cashback bonus
With an impressive number of over 800 slot games and over 60 game developers, PlayLuck’s casino Lobby is being updated on a daily basis with the latest release from their gaming providers, making sure that you can experience the newly launched titles right on time.
Amongst some of the hottest slot games on offer, there is Bonanza, Starburst, Gonzo’s Quest, Sakura Fortune and Twisted Sister.
Although there is no dedicated category, there is also a solid collection of jackpot games, including Jackpot Jester 50,000, Serengeti Lions and Silver Lion.
Card and table games are all the rage. Players who prefer games of skill, can opt for titles such as Blackjack, Roulette, Baccarat and Video Poker. All of these games are available in different variations and come with their own set of rules.
Finally, there is also a category dedicated to online scratchcards. You can play top titles, including Cash Farm, Hit the Bank, Three Rocks and Royal Slots.
PlayLuck Casino's games can be accessed through your usual or preferred browser, and they will need an Adobe Flash Player in order to launch.
OK, I am slightly lazy and perhaps spoiled from good casino experiences but one bone to pick here. Once in the games lobby, I had to scroll down a little to do a search for a title. You can’t even see the game categories at the top of the screen. This is just a little bit annoying. The games selection wasn’t fantastic and they had very few categories they’d created for the games. The casino lobby doesn’t look that great and navigation was basic. There were no exciting headings that made me want to try out new games or anything. However, I could search for titles in the search bar. I wasn’t impressed with game selection either. I felt it was missing some of the most popular slots and casino games I enjoy at other casinos. The live casino seemed like a new addition to this casino as the lobby was laid out better. You could search for roulette, blackjack, or Baccarat at the top.
Desktop game information
Desktop game providers
PlayLuck Casino's customers can enjoy their favourite games at all times either via their smartphone or tablet.
PlayLuck is available in the following versions: Instant Play, Mobile (iOS & Android) and Mobile Web.
There is no need to download an additional app in order to access their casino lobby.
Simply access your browser on your smart device, enter our URL, and everything is ready and awaits for you. You can find all PlayLuck Casino's slots, promotions and everything else on the mobile version of their website.
The mobile version was prettier but it still missed the mark in terms of seamless play. There were some annoying glitches like getting logged out automatically while going through the casino.
The layout was pretty much the same on the mobile version. Honestly, I found the mobile version to be more optimized than the desktop. It still wasn’t amazing but the graphics are more crisp and all images and titles fit better onto my little phone screen. Some of the slots didn’t load very quickly. The live casino was okay but games loaded slowly and were a little bit glitchy. I noticed this especially with Roulette. I was in a live casino game and clicked on the “Home” icon. I ended up back in my browser as the casino totally glitched out. I wouldn’t play this casino on my mobile by choice again.
Mobile game information
Mobile game providers
One of PlayLuck Casino's surprises has been the availability of a Live Casino section. The platform is powered by Evolution Gaming, so you can expect a top-of-the-range gambling experience.
You can play all of your favourite table games including Live Blackjack, Baccarat and Roulette in various versions.
Fancy a live dealer game with a twist? Enter Dream Catcher. This TV-show-style live game invites you to bet on the outcome of the wheel.
Live game information
Total number of live casino games: 23
Live game suppliers
Gambling is a form of entertainment, which is meant to be enjoyed responsibly. It is not an easy way to make money, and you should never play with money you cannot afford to lose.
If you start to feel uncomfortable with your gambling patterns, you can avail yourself of the following options:
- Deposit Limits
- Reality Check
- Temporary Suspension
If PlayLuck Casino notices that you are exhibiting signs of problem gambling, they will contact you to discuss options such as deposit limits or other restrictions.
You can also get in touch with organisations, such as Gamblers Anonymous and the Gambling Therapy Helpline who are professionally trained to help problem gamblers.
At PlayLuck Casino, they believe in ‘C.A.R.E’ – Customers are Really Everything. This is why they have a team of professional customer support agents ready to answer your questions between 6 a.m. and 11 p.m. daily.
You can get in touch as follows:
- Live Chat
- By Email
- By Phone: By calling us on 0203 3189 367
I had a question about the bonus and forfeiting it to take out my winnings. I went to the live chat icon and they got back to me quickly. I like that they allowed me to paste an image into the chat. This isn’t always available. It seemed my support agent didn’t have a real understanding of what I needed and his English was pretty bad. I was specific with my question because I know quite a bit about the workings of online casinos. He seemed to have very little knowledge and was beating around the bush on giving me a real answer. I had won quite a decent chunk of money so I wasn’t looking to give up but it was like pulling teeth to get an answer. He told me I could not remove the bonus but I found this wasn’t true in the terms and conditions. When I insisted (over and over again) that I could forfeit, he finally sent me a message that supported what I was telling him. He fed me a bunch of misinformation but I was able to back it up with proof that he was contradicting the rules of the casino. In the end, they would not allow me to forfeit the bonus and sent me a generic message to end the chat.
English, Finnish, German, Norwegian
Email support languages
English, Finnish, German, Norwegian
Live support languages
English, Finnish, German, Norwegian
Phone support languages
English, Finnish, German, Norwegian
PlayLuck Casino is obliged by law to verify players' age and identity. They do checks electronically and automatically.
There may be some information that they are unable to verify automatically. You'll be asked to send in the following documents:
- Proof of ID (passport, driving license, ID card)
- Proof of address (utility bill, bank statement, official government letter)
- Proof of Payment Method
When I put in a withdrawal request, I received an email that they may ask me for documents to prove my ID. Prior to this, I didn’t receive requests. In my account section, they have a simple document uploader. I decided to just upload my documents to speed up the withdrawal request. This uploader seemed pretty generic to me. They didn’t tell me what documents they would need. They have a description box to explain what you’ve uploaded. The documents did load easily and it didn’t take me long.
PlayLuck Casino accepts a variety of banking methods, depending on your country of residence.
You can make deposits by using Visa, Mastercard, Bank Transfer, Skrill, Neteller, Wire Transfer and PaysafeCard.
It was pretty quick and easy to deposit. I was able to choose from credit cards, some e-wallets, or Interac. As a Canadian, it’s always nice to be able to utilize Interac and they had every option available. I could have used Interac Online for an e-transfer. I find using the e-transfer option is super seamless so I opted for it. The deposit time was less than five minutes so it was decent. I ended up having some winnings and when I went to cash out, they offered me the option of wire transfer. I found this to be a bit lame as it’s a lot easier when they offer you Interac straight up. They charged me $1.00 for withdrawing too. I always feel that’s a bit cheeky. Once I input all the banking information, they let me know they were processing the request and advised me where I could find any updates. They didn’t say how long it would take. I received a email in about two days letting me know they declined my withdrawal request. This had something to do with the bonus. They allowed me to withdraw my original deposit, which they approved immediately. The wire transfer took three days.
Mastercard 4-6 working days, Visa 4-6 working days, Wire transfer 6-8 working days
Loraine Couturier is an expert casino reviewer for Bojoko. You'll often find her uncovering the legit truth about her experiences with online casinos. It is her mission to help you source out the best casinos. Loraine has been working with online casinos over the past 2 years while traveling the globe.